By Techjockey Team . March 27, 2025
Call center agents need to evolve and better address the needs of customers continually. There is a seemingly endless number of tools and applications they use...
By Danish Jacob . October 22, 2024
Summary: In this highly competitive world, if you want to expand and scale your business, then there is one critical thing that you need to manage...
By Techjockey Team . October 4, 2024
The secret sauce of a call center’s success lies in its operational efficiency, and its ability to respond to customers promptly and accurately. More often than...
By Mayank Dixit . October 3, 2024
Autodialers are increasingly becoming an indispensable tool for small business for marketing and CRM services. Enterprises that deal with a large number of outbound calls on...
By Surjodeep Bose . October 3, 2024
When a person is being circled as a prospect, connecting through call is usually the first step in making a sale. This call is known as...
By Kalpana Arya . October 3, 2024
We saw a lot of changes to the call centre landscape. From the use of messaging apps to speech recognition technologies, organizations are now making the...
By Surjodeep Bose . October 3, 2024
A call centre is a dynamic workplace, where every call brings in a new challenge. As with most customer service roles, a call centre professional has...
By Somya Gupta . October 3, 2024
Gartner study indicated how by the year 2023 most of the companies would move to the WFH (work from the home) model. Covid-19, the ravaging pandemic...
