Do small businesses need cloud call center software?

Yes, you can remove blacklisted numbers in call center software. To do this, follow the steps given below:

• Open the call center software
• Navigate to the blacklist module
• Locate the blacklisted number
• Delete or update the blacklist settings for the number.
• Save the changes.

Call center software can be beneficial for real-time monitoring as it tracks performance, identifies issues, provides immediate feedback to agents, and improves customer satisfaction.