Freshdesk Contact Center VS SanCCS Cloud

Let’s have a side-by-side comparison of Freshdesk Contact Center vs SanCCS Cloud to find out which one is better. This software comparison between Freshdesk Contact Center and SanCCS Cloud is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk Contact Center or SanCCS Cloud fits your business.

Starting from

Rs. 1651 /month

View all plans

Starting from

Rs. 2124

View all plans
  • Contact Center
  • All industries
  • Inbound Call Center
  • Queue Callback
  • Omnichannel Routing
  • Service Level Monitoring
  • Speech Enabled IVR
  • Automatic Device Recognition
  • Skill Based Routing
  • Real Time Analytics
  • Voicemail
  • Route Mapping
4.5(1)
4.5
4.5
4.5
4.5

Likelihood to Recommend

90%
5(1)
5
5
5
5

Likelihood to Recommend

100%

Pros

Posted - Feb 15, 2019

Pros

Posted - Nov 22, 2021

Cons

Posted - Nov 22, 2021

Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

A Quick Comparison Between Freshdesk Contact Center and SanCCS Cloud

Let’s have a detailed comparison of Freshdesk Contact Center vs SanCCS Cloud to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Freshdesk Contact Center or SanCCS Cloud fits your business.

Comparison of Freshdesk Contact Center vs SanCCS Cloud In terms of Features

Freshdesk Contact Center includes features like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. SanCCS Cloud is known for functionalities like Automatic Device Recognition, Skill Based Routing, Real Time Analytics and Voicemail. When you compare Freshdesk Contact Center vs SanCCS Cloud, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk Contact Center and SanCCS Cloud In terms of Deployment Type

While Freshdesk Contact Center supports Web Based deployment; SanCCS Cloud is suitable for Web Based deployment. While selecting between Freshdesk Contact Center and SanCCS Cloud, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk Contact Center or SanCCS Cloud: Which Is Ideal for Your Industry

Freshdesk Contact Center is ideal for industries like Contact Center. For All Industries, SanCCS Cloud is a better choice. If you are confused between Freshdesk Contact Center or SanCCS Cloud, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk Contact Center or SanCCS Cloud

Freshdesk Contact Center and SanCCS Cloud can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk Contact Center and SanCCS Cloud during demo to decide which one is best for your business.

FAQs

While Freshdesk Contact Center offers customized features, SanCCS Cloud has diverse modules. Select between Freshdesk Contact Center or SanCCS Cloud as per your business needs.
Both these products offer similar features but with a different approach. While Freshdesk Contact Center emphasizes on user experiences, SanCCS Cloud focuses on functionalities.
It all depends on the functionalities that you prefer. While Freshdesk Contact Center offers add-ons along with essential features, SanCCS Cloud emphasizes on customization.
No, the difference between Freshdesk Contact Center and SanCCS Cloud lies in terms of features and functionalities. While Freshdesk Contact Center can be customized as per the user’s needs, SanCCS Cloud addresses the diverse audience.
It depends upon your business requirement. Both Freshdesk Contact Center and SanCCS Cloud provides standard features to cater diverse industry needs.
The difference lies in terms of the user interface and functionalities. While Freshdesk Contact Center is customizable, Freshdesk Contact Center offers comprehensive modules.

Related Categories to Call Center Software

Contact Center Solutions| Call Recording Software| Call Tracking Software|

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