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20 Best Freshdesk Alternatives in 2024

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Vision Helpdesk

Vision Helpdesk

By Vision Helpdesk

4.5 (0 reviews) Write a Review

Starting Price

₹1,195

Vision Helpdesk is a customer service software that provides the best-in-class customer support tools to small, mid-siz... Read More About Vision Helpdesk

Categories in common with Vision Helpdesk:

Elitser Helpdesk Software

Elitser Helpdesk Software

By Elitser Technologies

4.5 (0 reviews) Write a Review

Starting Price

₹50,000

What is Elitser Helpdesk Software Elitser Helpdesk software is a game changer for IT teams, transforming them from const... Read More About Elitser Helpdesk Software

Categories in common with Elitser Helpdesk Software:

SeQure Employee Helpdesk

SeQure Employee Helpdesk

By Heptagon Technologies

4.4 (0 reviews) Write a Review

Starting Price

₹1,799

Internal help desk software to manage your internal issues such as IT issues,HR, admin related cases and all other emplo... Read More About SeQure Employee Helpdesk

Categories in common with SeQure Employee Helpdesk:

TxHelpDesk

TxHelpDesk

By Telenetix

5.0 (1 reviews) Write a Review

Starting Price

₹1,250

Categories in common with TxHelpDesk:

LiveZilla

LiveZilla

By LiveZilla

4.5 (2 reviews) Write a Review

Starting at

₹15,600

LiveZilla Live Support Software featuring Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket Syst... Read More About LiveZilla

Categories in common with LiveZilla:

Troopr HelpDesk

Troopr HelpDesk

By Troopr Labs Inc

4.7 (0 reviews) Write a Review

Starting at

$49

Troopr HelpDesk is a modern and efficient solution that revolutionizes how you manage customer support and service reque... Read More About Troopr HelpDesk

Categories in common with Troopr HelpDesk:

Stingo Helpdesk

Stingo Helpdesk

By Stingo

5.0 (1 reviews) Write a Review

Starting Price

₹800User/Month

Stingo Helpdesk is an all-in-one Help Desk Software designed to serve Startups, SMBs, SMEs and Agencies. This Web-Based... Read More About Stingo Helpdesk

Categories in common with Stingo Helpdesk:

Jira Service Management

Jira Service Management

By Atlassian

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4.3 (0 reviews) Write a Review

Starting at

$21

Jira Service Management help desk software, by Atlassian, is recognized as a Leader in the 2022 Gartner Magic Quadrant... Read More About Jira Service Management

C-Zentrix CZ Helpdesk

C-Zentrix CZ Helpdesk

By C-Zentrix

4.5 (3 reviews) Write a Review

Price On Request

CZ Helpdesk provides a multi-channel platform to register any complaint or query with the central help desk of the enter... Read More About C-Zentrix CZ Helpdesk

Categories in common with C-Zentrix CZ Helpdesk:

Front

Front

By FrontApp

4.4 (0 reviews) Write a Review

Starting at

$59

Front is an all-in-one Help Desk Software designed to serve Startups, SMBs, SMEs and Agencies. This Web-Based Help Desk... Read More About Front

Categories in common with Front:

SolarWinds Web Help Desk

SolarWinds Web Help Desk

By SolarWinds

4.8 (2 reviews) Write a Review

Price On Request

SolarWinds Web Help Desk is an intuitive ticketing and asset management software with a wide variety of tools, enabling... Read More About SolarWinds Web Help Desk

Categories in common with SolarWinds Web Help Desk:

Zoho Desk

Zoho Desk

By Zoho Corporation

Write a Review

Starting Price

₹900/Month

Zoho desk is a cloud-based client management software that helps businesses enhance their customer support system. The... Read More About Zoho Desk

helpspot

helpspot

By UserScape

4.5 (0 reviews) Write a Review

Starting at

$699

Helpspot has a rich set of features designed to transform how you manage customer inquiries and support requests. With H... Read More About helpspot

Categories in common with helpspot:

ActivDesk

ActivDesk

By ActivDesk

4.1 (1 reviews) Write a Review

Starting Price

₹1,500

ActivDesk is one of the best help desk software for businesses in service sector to deliver high quality service to th... Read More About ActivDesk

Categories in common with ActivDesk:

Faveo Helpdesk

Faveo Helpdesk

By Ladybird

4.5 (3 reviews) Write a Review

Starting at

₹1,530

Faveo is an automated helpdesk software that assists businesses with ticketing, SLA, and priority management. The Faveo... Read More About Faveo Helpdesk

Categories in common with Faveo Helpdesk:

Last Updated on : 20 May, 2024

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Best Alternatives to Freshdesk

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Buyer's Guide for Freshdesk Best Alternatives

Searching for Freshdesk alternatives? We’ve compiled the list of top Help Desk Software with features & functionalities similar to Freshdesk. There are a lot of alternatives to Freshdesk that could be a perfect fit for your business needs. Compare Freshdesk competitors in one click and make the right choice!

Freshdesk is an online helpdesk system and customer relationship management (CRM) solution that aids companies to streamline and simplify their customer support system. It is crucial for businesses to connect with their customers. It is an efficient way to bridge the gap between businesses and their customers. Freshdesk offers various communication channels such as email, social media, chats, etc. On a single platform to ease out customer support.

There are, however, a few shortcomings too because of which businesses look for Freshdesk alternatives. A major factor why businesses are ditching Freshdesk is its pricing. Freshdesk comes with a list of features at a hefty price that does not suit the budget of every company. Continue reading below to find more reasons why companies are looking for Freshdesk alternatives.

Why Are Businesses Looking for Alternatives to Freshdesk?

Freshdesk looks better than the rest because of the long list of features it offers. This, however, becomes a major drawback as well for several companies as they stay confined to one software when there are multiple options in the market. It is always important to understand the market before choosing any software.

To fetch optimum outcome, it is important to analyse Freshdesk competitors. Here’re a few reasons why businesses are searching for companies like Freshdesk:

  • Pricing: Freshdesk comes with a lot of features but most of them are only accessible with its premium plans which are not budget friendly for everyone.
  • Integration Process: Several users have mentioned that the integration process of Freshdesk is little cumbersome and takes a lot of time.
  • Too many features: This sounds weird that people are looking for Freshdesk alternatives when it is offering so many features. The reason is the complexity of its features!
  • Lack of advanced automation: To pace up things and to minimize human error in any business, companies prefer a lot of automation. Freshdesk lacks advanced automation features such as ticket creation and time-based automation, and this push businesses to look for alternatives.

Must Have Features in Any Software Similar to Freshdesk

Customer support is one essential part of any business and Freshdesk is a go-to solution in this genre, especially for IT and software companies. It is praised for its simple yet efficient ticket management system. There are still a few limitations that compel people to look for alternatives. However, the alternatives to Freshdesk need to be efficiently evaluated on certain factors.

  • Availability of basic help desk features: The first and foremost expectation from any help desk software is to ease out and ensure timely customer support. For this, one should always look for a few essential features such as ticket organization, reports and analytics, multi-channel communication and advanced automation capabilities.
  • User-friendly interface: Your team can resolve customer queries in minutes when it becomes familiar with the helpdesk software they are using. It saves your agent's time, allowing them to quickly track customer interactions and come up with a proper resolution.
  • Security features: The helpdesk team of any company has valuable and sensitive data of customers that needs to be secured. It is important to choose the software that comes with a foolproof security feature.
  • Reporting and analytics: There are certain metrics that can affect your business and you need proper data to evaluate it. It is important that your helpdesk software gives you detailed metrics. It is also crucial to evaluate your agents in terms of their average customer handling time, response time, etc., for all assigned tasks. For all this, you need proper reporting and analytics features.
  • Live Chat Support: Help desk solutions must have a live chat feature for better customer support. It also allows agents to deal with multiple customers at the same time.

What to Consider When Looking for Software Like Freshdesk?

Any customer support software should be as competitive as Freshdesk, but it should also come within your budget. A few things to consider while looking for software like Freshdesk are mentioned below:

  • Price: Software alternate of Freshdesk should come up with all major features at a lower price. Freshdesk also gives access to several features, but the price of its premium plan is a concern for the majority of users.
  • Industry: Not every helpdesk software is meant for all industries. There are different customer support requirements depending on the business type. It is important to choose the software that best fits your business needs.
  • Features: Customer support software boasts a list of features, but you don't need all of them. Many alternatives for Freshdesk charge extra for providing a bunch of advanced features, but it is important to pay according to your usage. Always look for a few important ones that satisfy your business needs.
  • Goals and Objectives: It is worth paying for software that syncs with your business goals and objectives. While choosing helpdesk software like Freshdesk, it is vital to consider these parameters too.

Comparison of Freshdesk Competitors

Here’s a detailed comparison of companies like Freshdesk in terms of features:

What type of businesses are looking for Alternatives of Freshdesk?

The lack of advanced automation features and high pricing force businesses to look for companies like Freshdesk. Companies that sell products directly to consumers often require customer support software to manage endless queries. Those who look for Freshdesk alternatives include:

  • Startups/Small Scale organizations: Freshdesk offers very limited features in its free and low pricing plans. Startups and small organizations look for budget friendly solutions that meet all the industry's needs. Such organizations look for Freshdesk alternatives to get more features at reasonable pricing.
  • Large scale organizations: Companies having no budget constraint look for Freshdesk alternatives to get better automation features, advanced reporting and more user-friendly interface.

Author: Kalpana Arya

Freshdesk Alternative FAQs

A. Zoho Desk, Support.cc and Team Support are a few Freshdesk alternatives for Mac.
A. Support.cc and NinjaChat are the best Freshdesk alternatives for Windows. Both offer customer support along with a helpful ticketing system.
A. Open source Freshdesk alternatives are osTicket, Chatwoot and FreeScout.
A. For Linux, Team Support and Userlike can be best alternatives for Freshdesk helpdesk software.
A. There are many alternatives that serve the purpose of Freshdesk such as Zohodesk, Zendesk, and LiveAgent.
A. Yes, Freshdesk is a SaaS product that deals in customer service and ticketing support.
A. Yes, Freshdesk is a helpdesk and Customer Relationship Management (CRM) solution. It makes customer service easy and error free.

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