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$25.00
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Vision Helpdesk is a customer service software that provides the best-in-class customer support tools to small, mid-siz... Read More About Vision Helpdesk
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Starting at
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Help Scout is a powerful help desk software that empowers your team with a comprehensive tool suite to streamline and e... Read More About Help Scout
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Hiver is a helpdesk software, which assists teams to deliver fast customer service directly from their Gmail. Through G... Read More About Hiver Help Desk Software
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SolarWinds Web Help Desk is an intuitive ticketing and asset management software with a wide variety of tools, enabling... Read More About SolarWinds Web Help Desk
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By Richpanel
Starting at
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Richpanel helps by pulling in customer data from your apps, Richpanel is a best crm software that builds a comprehensive... Read More About Richpanel
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By SSIS India
Price On Request
ITCOMS is a cloud-based business software that serves as a comprehensive help desk software and hospitality management... Read More About ITCOMS
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By Kustomer
Starting at
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Last Updated on : 19 Oct, 2025
Searching for Freshdesk alternatives? We’ve compiled the list of top Help Desk Software with features & functionalities similar to Freshdesk. There are a lot of alternatives to Freshdesk that could be a perfect fit for your business needs. Compare Freshdesk competitors in one click and make the right choice!
Freshdesk is an online helpdesk system and customer relationship management (CRM) solution that aids companies to streamline and simplify their customer support system. It is crucial for businesses to connect with their customers. It is an efficient way to bridge the gap between businesses and their customers. Freshdesk offers various communication channels such as email, social media, chats, etc. On a single platform to ease out customer support.
There are, however, a few shortcomings too because of which businesses look for Freshdesk alternatives. A major factor why businesses are ditching Freshdesk is its pricing. Freshdesk comes with a list of features at a hefty price that does not suit the budget of every company. Continue reading below to find more reasons why companies are looking for Freshdesk alternatives.
Freshdesk looks better than the rest because of the long list of features it offers. This, however, becomes a major drawback as well for several companies as they stay confined to one software when there are multiple options in the market. It is always important to understand the market before choosing any software.
To fetch optimum outcome, it is important to analyse Freshdesk competitors. Here’re a few reasons why businesses are searching for companies like Freshdesk:
Customer support is one essential part of any business and Freshdesk is a go-to solution in this genre, especially for IT and software companies. It is praised for its simple yet efficient ticket management system. There are still a few limitations that compel people to look for alternatives. However, the alternatives to Freshdesk need to be efficiently evaluated on certain factors.
Any customer support software should be as competitive as Freshdesk, but it should also come within your budget. A few things to consider while looking for software like Freshdesk are mentioned below:
Here’s a detailed comparison of companies like Freshdesk in terms of features:
The lack of advanced automation features and high pricing force businesses to look for companies like Freshdesk. Companies that sell products directly to consumers often require customer support software to manage endless queries. Those who look for Freshdesk alternatives include:
Author: Kalpana Arya
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