Zendesk Reviews & Ratings

Check out Zendesk reviews by verified users. Discover what businesses are saying about Zendesk on Techjockey.

Have recommended this product

Overall Score

4.5/5

Based on 3 Reviews

Features 4.5/5

Value for Money 4.8/5

Ease of Use 5/5

Customer Support 4/5

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

Zendesk Video Reviews

“Zendesk Reviews: Zendesk Services, Zendesk Pricing, Zendesk Pros And Cons”

4.5

Review by: Musbi Media

“Zendesk Review”

4.5

Review by: SoftwarePundit

Zendesk User Reviews ( 1 )

Sort By :

Ankit patidar

Verified reviewer:

Executive, Computer & Network Security

501-1000 Employees

Software user since: 1-2 years

Reviewed on: Jun 23, 2023

4.7/5

“Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,”

Pros : The platform is easy to access ,and provides agent monitoring with a smooth UI. Overall satisfied.

Cons : NO CONS

Switched from : Freshchat

Features

5/5

Value for Money

5/5

Customer Support

4/5

Ease of Use

5/5

Similar Products

Freshdesk

Help Desk Software

Starting at

$ 15.00

Key Features

Ticket Management
Collaboration
Multichannel Support
Feedback Automation
Self Service Portal

View 31 more

HelpSpot

Help Desk Software

Starting at

$ 699.00

Key Features

Team Collaboration
Filters
Automation
Integration
Branding

View 2 more

Front

Help Desk Software

Starting at

$ 29.00

Key Features

Customization
Integration
Work Flow Manager
Team Collaboration
Email Management

View 2 more

Vision Helpdesk

Help Desk Software

(9 reviews)

Starting at

$ 12.00

Key Features

Ticketing
Multi Channel
Collaboration
Online Ticketing
Gamification

View 11 more

Help Scout

Help Desk Software

Starting at

$ 55.00

Key Features

Shared Inbox
Reporting
Live Chat
Knowledge Base
Automated Workflow Optimization

View 4 more

Groove HQ

Help Desk Software

Starting at

$ 29.00

Key Features

Omnichannel
Collaboration
Workflow Automation
Reporting
Live Chat

View 4 more

SolarWinds Web Help Desk

Help Desk Software

(2 reviews)

Starting at

$ 1129.00

Key Features

Ticket Management
Asset Management
Self Service Portal
Ticket / Issue Tracking
Integration

View 3 more

Richpanel

Help Desk Software

Starting at

$ 89.00

Key Features

High-Level Picture
Customer Support
Chat Bot
Agent Management
Stay connected to the conversation

Desku

Help Desk Software

Starting at

$ 19.00

Key Features

Omnichannel
AI Chatbot
Helpdesk Management
Integrations
Scalability

View 3 more

Faveo

Help Desk Software

(3 reviews)

Starting at

$ 9.00

Key Features

Multilingual
Email Template
Ticket Merging
Ticket Rating
Help Topics

View 3 more

See all Zendesk Alternatives