Zendesk

What is Zendesk Chat?

Zendesk Chat is one of the best Help Desk Software designed for service industries and teams. The software allows organization to use Zendesk to interact with customers in real time. The live chat software allows businesses to be available always.

The modus operandi of Zendesk Chat is to provide an easy and high-standard customer experience through a responsive and no-latency messenger. The live chat software offers proactive engagement and automatically generates a pop-up when a prospective customer visits the website.

Zendesk Live Chat does not limit itself to providing a live chat messenger, the software also offers detailed and insightful live chat analytics. It allows users to check their approach and understand what needs to be changed. Live chat analytics addresses issues concerning agent performance, customer satisfaction, script responses, etc.

Why Zendesk Chat is good?

Zendesk Chat enables effortless operability that results in high customer satisfaction for service industries. The software is designed to have one of the least waiting times for connecting with a chat agent in the industry. Plus, the live chat software integrates with multiple channels for handling large amounts of work from a single platform. It boosts productivity by streamlining and analysing live chat consistently.

Zendesk software enables users to set behavior-based triggers for escalation and forwarding to dedicated agents. At the end of chat, customers are enabled to provide feedback through different methods.

Features of Zendesk Chat

Here is a quick rundown of the Zendesk features:

• Triggers
• Pre-chat forms
• Offline forms
• Visitor list
• Chat ratings
• File sending
• Chatbots
• Real-time monitoring
• Chat and agent reports
• Conversation tracking

Zendesk Pricing in UAE

Zendesk pricing plan starts from $25 per agent per month, it also provides various plans, these are:

• Support Team: $ 25 / agent / month
• Suite Team: $ 69 / agent / month
• Suit Professional: $149 / agent / month