Hesk

What is Hesk?

Hesk is an easy-to-use help desk software designed for small and medium-sized businesses. It helps manage, track, and resolve customer support tickets efficiently while offering a built-in knowledge base to handle common issues.

Available as both a free self-hosted PHP version and a cloud-based solution, Hesk ensures quick setup and accessibility from any device. With over two decades of reliability and millions of users worldwide, it's a trusted choice for affordable customer support management.

Why Choose Hesk Software?

• User-Friendly Interface: Simple and intuitive design makes it easy for both staff and customers to use.
• Quick Setup: Get started within minutes with easy installation and minimal configuration.
• Free Version Available: Offers a free self-hosted option with no hidden costs.
• Cloud and On-Premise Options: Choose between cloud hosting or installing it on your own server.
• Efficient Ticket Management: Organize, track, and resolve customer support tickets efficiently.
• Built-In Knowledge Base: Reduce repetitive queries by creating articles for common issues.
• Customizable Categories: Sort tickets by department, type, or priority for better organization.
• Email Notifications: Stay updated with automatic email alerts for new or updated tickets.
• Performance Reports: Monitor staff performance and ticket resolution time with detailed reports.
• Multi-Language Support: Available in over 35 languages to support global teams.
• Secure and Reliable: Regular updates and strong security measures ensure data protection.
• Mobile-Friendly Access: Easily manage tickets from any device, including smartphones and tablets.

Benefits of Hesk Software

• Canned Responses: Save time by replying with pre-written answers for common questions.
• Custom Fields: Personalize ticket forms to capture the information you need.
• Private Notes: Add internal notes visible only to support staff for better team collaboration.
• Spam Protection: Built-in spam filters prevent unwanted or fake support requests.
• Lightweight and Fast: Runs smoothly even on low-resource servers.
• 24/7 Availability: Access your help desk anytime, anywhere through the cloud version.
• Active Community Support: Benefit from a large global user community and active forums.
• Cost-Effective Solution: Offers powerful help desk features at a fraction of the cost of competitors.

Hesk Pricing

Hesk price starts at USD 50 at Techjockey.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.