Faveo Software Pricing, Features & Reviews

Faveo is an automated helpdesk software that assists businesses with ticketing, SLA, and priority management. The Faveo utility software is designed with startups and SMEs in mind and provides many essential features to make their helpdesk process easier. Faveo can be integrated with multiple platforms and can be customized as per the needs of your business. The software is cloud based which means it can be accessed from any location and at any point of time. With Faveo, tickets can be assigned to individual agents easily.

Faveo Pricing & Plans

Startup

Omni Channel Integration
Dynamic Ticket Form Management
SLA Process Management
Workflow & Approval Workflow Management
Workflow Automation

- Agent
- Monthly

Starting at $ 9.00

SME

All the Features in Startup
LDAP
Azure Active Directory
Round-Robin routing
Skill-based routing

- Agent
- Monthly

Starting at $ 14.00

Enterprise

All the Features in SME
Ad Hoc Approval
Department Status Link
Custom Js

- Agent
- Monthly

Starting at $ 19.00

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Faveo Gallery

Faveo HELPDESK, Simplifying Customer Support

Faveo Features

Multilingual

Faveo also has multilingual support through which one can change the entire system to any language.

Email Template

All the emails going out from the system can be customized to change design, as well as content.

Ticket Merging

Merge duplicate tickets of the same owner.

Ticket Rating

Client can give rating to every ticket reply and overall ticket satisfaction.

Help Topics

Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.

Canned Responses

Faveo comes with ability to define template message for most common queries to save time.

Assign Tickets

Faveo allows assignment of tickets to particular agent as well as team.

Internal Notes

Faveo lets you maintain internal notes for each ticket for easy collaboration between the teams.

Faveo Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Training:
Language:

Windows iOS Android MacOS
DesktopMobileTabletiPad
Web-Based, Perpetual
All Industries
All Businesses
Small Business, Startups, Enterprises, SMBs, SMEs
Phone, Email, Live Chat, Forums
In Person, Live Online, Webinars, Documentation, Videos
English

Faveo Reviews

Have recommended this product

Overall Score

4.4/5

Based on 3 Reviews

Features 4.6/5

Value for Money 4.6/5

Ease of Use 4.1/5

Customer Support 4.7/5

Review this product

Your valuable feedback helps others like you make a better decision.

G

Greg

Verified reviewer:

Manager, IT

2-100 Employees

Software user since: < 6 months

Reviewed on: Nov 26, 2021

4/5

“Development of new product”

Pros : Flexibility and support is great. Also, the integration with other tools is seamless.

Cons : Multilingual feature is not complete yet.

Reason to switch : Provide UI to connect users with company departments to share documents and track actions to resolve conflicts.

Features

4/5

Value for Money

4/5

Customer Support

5/5

Ease of Use

3/5

PJ

Pankti Joshi

Verified reviewer:

Administrator

Software user since: 1-2 years

Reviewed on: Nov 26, 2019

5/5

“Very supportive team and a good product at a great”

Pros : After evaluating many helpdesk software providers we settled on Faveo Helpdesk. Faveo Helpdesk is the Most excellent and pocket-friendly online ticketing helpdesk software. They have Excellent software and support team. So, if you are looking for an affordable, reliable helpdesk software that is full of features then Faveo Helpdesk is the one you need to choose. Faveo helpdesk has helped us a great deal in integrating our ticket management and customer query resolution functions by allowing us to bring in tickets from all online sources such as the web, mobile, social media, etc. onto a single platform. We have improved our efficiency with the Faveo helpdesk

Cons : We are using Faveo Helpdesk for so long, and as far we haven't come across to any issue.

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5