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Faveo Helpdesk

Brand : Ladybird

Starting at ₹ 1530

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Faveo is an automated helpdesk software that assists businesses with ticketing, SLA, and priority management. The Faveo utility software is designed with startups and SMEs in mind and provides many essential features to make their helpdesk process easier. Faveo can be integrated with multiple platfo... Read more

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Faveo Helpdesk Software Pricing, Features & Reviews

Faveo is an automated helpdesk software that assists businesses with ticketing, SLA, and priority management. The Faveo utility software is designed with startups and SMEs in mind and provides many essential features to make their helpdesk process easier. Faveo can be integrated with multiple platforms and can be customized as per the needs of your business. The software is cloud based which means it can be accessed from any location and at any point of time. With Faveo, tickets can be assigned to individual agents easily.

Faveo Helpdesk Pricing & Plans

HELPDESK
  • Omni Channel Integration
  • Dynamic Ticket Form Management
  • SLA Process Management
  • Workflow & Approval Workflow Management
    • Agent
    • Monthly
Starting at ₹ 1530

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Faveo Helpdesk Features

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Multilingual

Faveo also has multilingual support through which one can change the entire system to any language.

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Email Template

All the emails going out from the system can be customized to change design, as well as content.

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Ticket Merging

Merge duplicate tickets of the same owner.

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Ticket Rating

Client can give rating to every ticket reply and overall ticket satisfaction.

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Help Topics

Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.

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Canned Responses

Faveo comes with ability to define template message for most common queries to save time.

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Assign Tickets

Faveo allows assignment of tickets to particular agent as well as team.

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Internal Notes

Faveo lets you maintain internal notes for each ticket for easy collaboration between the teams

Faveo Helpdesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows iOS Android MacOS
  • DesktopMobileTabletiPad
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • Small Business, Startups, Enterprises, SMBs, SMEs
  • Phone, Email, Live Chat, Forums
  • In Person, Live Online, Webinars, Documentation, Videos
  • English

Faveo Helpdesk Reviews

90%

Have recommended this product

Overall Score

4.4/5
Based on 3 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

G

Greg

Verified reviewer:linkedin_verify

Manager, IT

2-100 Employees

Software user since: < 6 months

Reviewed on: Nov 26, 2021

4/5

“Development of new product”

Pros :

Cons :

Reason to switch : Provide UI to connect users with company departments to share documents and track actions to resolve conflicts.

Features

4/5

Value for Money

4/5

Customer Support

5/5

Ease of Use

3/5

Likely to Recommend

8/10
PJ

Pankti Joshi

Verified reviewer:linkedin_verify

Administrator

Software user since: 1-2 years

Reviewed on: Nov 26, 2019

5/5

“Very supportive team and a good product at a great”

Pros :

Cons :

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

10/10
AK

Abdul Khalek

Verified reviewer:linkedin_verify

User

Reviewed on: Mar 3, 2018

4.4/5

“great professionals here”

Pros :

Cons :

Features

5/5

Value for Money

4.8/5

Customer Support

4.2/5

Ease of Use

4.4/5

Ladybird Company Details

Brand Name Ladybird
Information Ladybird
Founded Year 2009
Director/Founders Bhanu pratap singh
Company Size 1-100

Faveo Helpdesk FAQ

A Faveo HELPDESK is a platform-independent web-based application, meaning it is compatible with all operating systems. To install and run Faveo HELPDESK the following components are required. OS: CentOS7 Web Server: Apache PHP Version: 7.1+ PHP Extensions: Mcrypt, OpenSSL, Mbstring, Tokenizer Database: MySQL(5.0+) Job Scheduler: Cron Job or any task scheduler Web Server Extension: Pretty URLs or Search Engine Friendly URL’s have to be enabled in your web server configuration
A At Faveo, We currently don’t have cloud/SaaS version, it’s part of our road map and you will see it in coming months.
A Android & iOS app’s for Faveo are available on Google play store & Apple app store.
A Yes absolutely, you can purchase pro license and we can help you.

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