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Faveo Helpdesk

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(4.8) (3 Faveo Helpdesk Reviews)

73%

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About Faveo Helpdesk

Faveo is an automated helpdesk software that assists businesses with ticketing, SLA, and priority management. The Faveo utility software is designed with startups and SMEs in mind and provides many essential features to make their helpdesk process easier. Faveo can be integrated with multiple platforms and can be customized as per the needs of your business. The software is cloud based which means it can be accessed from any location and at any point of time. With Faveo, tickets can be assigned to individual agents easily.

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Faveo Helpdesk Features

Faveo also has multilingual support through which one can change the entire system to any language.
All the emails going out from the system can be customized to change design, as well as content.
Merge duplicate tickets of the same owner.
Client can give rating to every ticket reply and overall ticket satisfaction.
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
Faveo comes with ability to define template message for most common queries to save time.
Faveo allows assignment of tickets to particular agent as well as team.
Faveo lets you maintain internal notes for each ticket for easy collaboration between the teams

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Faveo Helpdesk Specifications

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Faveo Helpdesk Reviews

73% Highly Recommended

OVERALL 4.8 star-icon

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Customer Feedback

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Pankti Joshi

Position: User, Administrator, IT Manager, Decision Maker

Used Frequency : Daily

Overall Rating

Ease of Use

Value for Money

Features

Support

Very supportive team and a good product at a great

PROS :

CONS :

Likely to recommend : 10/10 thumb

Nov 26 2019

Basant Singh Saini

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

Professsional and helpful

PROS :

CONS :

Mar 10 2018

Abdul Khalek

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

great professionals here

PROS :

CONS :

Mar 3 2018

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Faveo Helpdesk FAQs

Faveo HELPDESK is a platform-independent web-based application, meaning it is compatible with all operating systems. To install and run Faveo HELPDESK the following components are required. OS: CentOS7 Web Server: Apache PHP Version: 7.1+ PHP Extensions: Mcrypt, OpenSSL, Mbstring, Tokenizer Database: MySQL(5.0+) Job Scheduler: Cron Job or any task scheduler Web Server Extension: Pretty URLs or Search Engine Friendly URL’s have to be enabled in your web server configuration
At Faveo, We currently don’t have cloud/SaaS version, it’s part of our road map and you will see it in coming months.
Android & iOS app’s for Faveo are available on Google play store & Apple app store.
Yes absolutely, you can purchase pro license and we can help you.

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Reviews (3 reviews)

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