About Faveo Helpdesk

Faveo is an automated helpdesk software that assists businesses with ticketing, SLA, and priority management. The Faveo utility software is designed with startups and SMEs in mind and provides many essential features to make their helpdesk process easier. Faveo can be integrated with multiple platforms and can be customized as per the needs of your business. The software is cloud based which means it can be accessed from any location and at any point of time. With Faveo, tickets can be assigned to individual agents easily.

Faveo Helpdesk Specification

Deployment

  • Web

    web-based

Operating system

  • mac

    Mac OS

  • W

    Windows

  • A

    Android

Faveo Helpdesk is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • ITES

About Ladybird

Established in 2009, Ladybird Web Solutions is a software development company for businesses. The company also provides other web based services such as web development, web application development, digital marketing services, and more. Ladybird is known for designing software products like Favio Helpdesk, ePaper Manager, and Scripts.       
view more products by Ladybird

Client References

Jhumki.In

Jhumki.In

Kalaari Capital

Kalaari Capital

Peps Industries Pvt. Ltd.

Peps Industries Pvt. Ltd.

Amoda Comfort Linen

Amoda Comfort Linen

Alva's Education Foundation

Alva's Education Foundation

Features of Faveo Helpdesk

Faveo also has multilingual support through which one can change the entire system to any language.
All the emails going out from the system can be customized to change design, as well as content.
Merge duplicate tickets of the same owner.
Client can give rating to every ticket reply and overall ticket satisfaction.
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
Faveo comes with ability to define template message for most common queries to save time.
Faveo allows assignment of tickets to particular agent as well as team.
Faveo lets you maintain internal notes for each ticket for easy collaboration between the teams

Faveo Helpdesk plans and pricing

On Premise

Help desk Smart

Rs. 5999.00 ( Lifetime )

  • Use on Domain/site
  • Installation & configuration (support)
  • SLA & Escalation
  • Reports
  • Plugins
  • API Documentation
  • Agents
  • Support (one year)
  • Updates (one year)

Help desk Pro

Rs. 63999.00 ( Lifetime )

  • Use on Domain/site
  • Installation & configuration (support)
  • SLA & Escalation
  • Business hours
  • LDAP Plugin
  • API Documentation
  • Agents Unlimited
  • Support/Updates (1year)

Help desk Advance

Rs. 159999.00 ( Lifetime )

  • Use on Domain/site
  • Installation & configuration (support)
  • SLA & Escalation
  • Reports
  • All Plugins
  • API Documentation
  • Agents Unlimited
  • Premium Support (one year)
  • Updates (one year)
  • Open Source

Faveo Helpdesk Demo Video

Faveo is an open source ticket based support system with knowledge base. It’s specifically designed to cater the needs of Startup's & SME's empowering them with state of art, ticket based support system. Faveo comes with easy to use step by step installer

Faveo Helpdesk alternatives

Freshdesk

Freshdesk

Zoho Assist

Zoho Assist

PTSOL HelpDesk Solution

PTSOL HelpDesk Solution

LiveZilla

LiveZilla

Faveo Helpdesk Faqs

Below are some frequently asked questions for Faveo Helpdesk

Q. What are the technical requirement for Faveo?

Faveo HELPDESK is a platform-independent web-based application, meaning it is compatible with all operating systems. To install and run Faveo HELPDESK the following components are required. OS: CentOS7 Web Server: Apache PHP Version: 7.1+ PHP Extensions: Mcrypt, OpenSSL, Mbstring, Tokenizer Database: MySQL(5.0+) Job Scheduler: Cron Job or any task scheduler Web Server Extension: Pretty URLs or Search Engine Friendly URL’s have to be enabled in your web server configuration


Q. Is there a cloud/SaaS version of Faveo?

At Faveo, We currently don’t have cloud/SaaS version, it’s part of our road map and you will see it in coming months.


Q. Does Faveo have a mobile app?

Android & iOS app’s for Faveo are available on Google play store & Apple app store.


Q. Can we switch from community to pro edition?

Yes absolutely, you can purchase pro license and we can help you.


Faveo Helpdesk Reviews and Ratings

Add Review
User

Basant Singh Saini

Professsional and helpful

Overall

10th March, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Nishtha was very knowledgable, understood what I was looking for in a software system.
  • Cons -
  • No Cons
User

Abdul Khalek

great professionals here

Overall

3rd March, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Fast, Attentive, and Thorough Help in Sorting Software Options!
  • Cons -
  • No Cons

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