Jitbit

Multilingual

Support for multiple languages lets you provide localized service and manage tickets across global customer bases.

Dashboards

Customizable dashboards give you real-time insights into ticket status, agent productivity, and overall help desk metrics.

Import/Export Management

Easily import and export tickets, users, and settings in bulk to streamline migrations or back up your help desk data.

Audit Logs

Keep track of all actions in the system with detailed audit logs, helping ensure accountability and traceability.

Custom Domain

Host your help desk under your own domain for branding consistency and a more professional customer support portal.

Time Tracking

Log and monitor time spent on each ticket to improve productivity, billing accuracy, and service-level tracking.