Jitbit

What is Jitbit?

Jitbit is a help desk software that helps businesses manage customer support by organizing and tracking support requests using a ticketing system.

It can be set up quickly and is easy to use, letting you process support emails, live chats, and web form questions all in one place. Jitbit offers both cloud-based and on-premises versions, so companies can choose what suits them best.

The software includes features like automation for repetitive tasks, a customizable knowledge base, AI-powered responses, and detailed reporting tools to track support performance.

You can integrate Jitbit with popular apps like Slack, Jira, Dropbox, Google Drive, and over 500 other services using Zapier.

Support teams can assign tickets, set priorities, use canned responses, and even allow customers to suggest new features in a public forum.

Why Choose Jitbit Software?

• Email-Centric Helpdesk: Converts emails into support tickets instantly for seamless communication.
• Cloud and On-Premise Options: Offers SaaS and self-hosted versions for deployment flexibility.
• User-Friendly Interface: Simple, clean UI that enhances productivity with minimal training.
• Fast Setup: Quick installation and easy configuration to get started immediately.
• Mobile Apps: iOS and Android apps for managing tickets on the go.
• Powerful Automation: Automates repetitive tasks with custom rules and triggers.
• Live Chat Integration: Built-in live chat for real-time customer interactions.
• AI-Powered Suggestions: Uses AI to suggest articles and responses for faster resolution.
• Knowledge Base Module: Self-service portal to reduce ticket load and help users.
• Customizable Ticket Fields: Tailor ticket forms to match your support workflow.

Benefits of Jitbit Software

• Canned Responses: Save and reuse standard replies to speed up support.
• Advanced Reporting & Analytics: Detailed insights into team performance and ticket trends.
• Strong Integrations: Connects with tools like Google Workspace, Slack, and Active Directory.
• Robust Security: Features like SSL, role-based access, and IP restrictions.
• Multi-Language Support: Suitable for global teams with multilingual capabilities.
• Affordable Pricing: Competitive pricing plans for businesses of all sizes.
• Macro Recorder Tool: Automates desktop tasks with a powerful macro recorder.
• Regular Updates: Continuous improvements with frequent feature updates.
• Responsive Support: Reliable customer support team with quick response times.
• Trusted by Thousands: Widely adopted across industries like IT, healthcare, and education.

Jitbit Pricing

Jitbit price starts at $29 at techjockey.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.