Hesk

What is Hesk?

Hesk is a help desk software that helps businesses manage customer support more easily.

It works as a help desk system where customers can send questions or problems they call these tickets and your team can track, organize, and answer them all in one place.

With HESK, you also get a knowledge base, which is a collection of answers to common questions, so customers can find solutions themselves without needing to contact support every time.

The software lets you set up different support team members, assign and prioritize tickets, and even create automatic responses.

Hesk is known for being simple to use, fast, and able to run on basic servers, making it ideal for small and medium businesses.

Why Choose Hesk Software?

• Open Source: Allows users to customize the software to fit their specific needs.
• Easy Installation: Can be set up in minutes with minimal technical knowledge.
• User-Friendly Interface: Clean and intuitive design for easy navigation.
• Cloud and Self-Hosted Options: Choose between cloud hosting or self-hosted deployment.
• Integrated Knowledgebase: Helps users find answers and reduces support tickets.
• Ticket Management System: Organize, assign, prioritize, and track support tickets efficiently.
• Customizable Fields and Statuses: Adapt forms and statuses to match business needs.
• Canned Responses: Use pre-written replies to answer common questions quickly.
• Email Notifications: Sends alerts for ticket updates to users and staff.

Benefits of HESK Software

• Spam Protection: CAPTCHA and email verification help prevent spam tickets.
• Multi-Language Support: Suitable for global teams with multiple language options.
• Performance Reports: Analyze support performance through built-in reporting tools.
• Secure Access: Role-based permissions and password protection ensure data safety.
• Mobile-Friendly Interface: Responsive design works well on mobile devices.
• Lightweight System Requirements: Runs smoothly even on shared hosting.
• Community and Documentation: Strong support community and detailed guides available.
• Backup and Restore Tools: Easy tools for backing up and restoring data.
• Third-Party Integration Friendly: Can integrate with other systems via APIs.
• Regular Updates: Receives frequent updates for security and improvements.

Hesk Pricing

HESK price starts at $49.99 at techjockey.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.