Description
Pricing
Features
Specification
Review
FAQs
Alternatives
Brand: Freshworks
Freshservice is one of the best IT service desk solutions designed to meet the challenges faced by modern organizations. The software allows companies to manage their IT assets and problems in real-time. It assists in standardizing service delivery systems across departments, roles, and locations, and streamlining them to a single platform. Freshservice also helps in boosting the agents’ productivity. The software provides a dynamic focus on individual user workflow. It ...Read more
Get Free Expert Consultation
Let us know your business needs clearly
Verified & Trusted
Vendors
Safe & Secure
Payment
Personalized
Experts Support
Starting at ₹ 2476.82
Features
Incident Management Knowledge Management Workflow Management Task Management Dashboards See all 
We make it happen! Get your hands on the best solution based on your needs.
Incident Management
The software allows users to study, handle, and record IT problems in real-time.
Knowledge Management
Users can create quick fixes for incidents and automatically create knowledge base articles for the future reference. It enhances
Workflow Management
This service desk software automates IT workflow through AI-enabled chatbots and virtual agents.
Task Management
Companies can manage their projects by assembling them into tasks and nested subtasks. Managers can instantly assign them to
Dashboards
Users can get complete visibility of their projects with a streamlined dashboard to check the progress.
Inventory Management
Keep track of all your IT and non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration
Asset Lifecycle Management
Freshservice facilitates tracking and managing of all the assets through different phases, such as, procurement, maintenance,
Reports
The software provides detailed and insightful reports on all the IT workflow and IT assets you are managing at any given time.
Mobile App
Freshservice provides a mobile application which allows users to raise support tickets and resolve IT-related queries from any
Security
The software provides a sign in feature only limited to employees by whitelisting definitive IP addresses. It also provides
Audit Logs
The task management module of Freshservice provides an activity log which enables users to monitor their workflow progress.
Contract / License Management
This IT service desk software generates automated reminders for users to renew their contracts and software licenses and never
Self Service Portal
Companies get a self-service portal for employees and whitelist their IP addresses for easy access to the software.
Multi - language
The software allows users to configure the software in multiple languages.
Customization
Users can customize Freshservice as per their requirements. It allows them to add different types of fields, create entries,
Analytics
Freshservice runs analytics on workflows to examine the strengths and weaknesses of any IT operation and scopes for environment.
Project Management
This service desk software allows users to create and monitor their projects from a single platform.
IP Whitelisting
Companies can whitelist specific IP addresses to ensure that only authorized users are getting access to the software.
Sandbox
Sandbox allows companies to configure and improve their existing IT workflow conditions.
Customer Success Manager
The customer service desk manager ensures that it delivers high levels of client satisfaction.
Have recommended this product
Overall Score
Review this product
Your valuable feedback helps others like you make a better decision.
| Brand Name | Freshworks |
| Information | Freshworks provides businesses with SaaS customer engagement solutions. |
| Founded Year | 2010 |
| Director/Founders | Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar |
| Company Size | 1000+ Employees |
| Other Products | Freshsales CRM, Freshmarketer, Freshdesk |
20,000+ Software Listed
Unbiased Comparison
Read Authentic Reviews
500,000+ Monthly Users
USA
India