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  3. Freshdesk VS Zoho Desk

Freshdesk VS Zoho Desk

Let’s have a side-by-side comparison of Freshdesk vs Zoho Desk to find out which one is better. This software comparison between Freshdesk and Zoho Desk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or Zoho Desk fits your business.

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Freshdesk
Freshdesk

4.7

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Zoho Desk
Zoho Desk

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Freshdesk
Freshdesk

4.7

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Zoho Desk
Zoho Desk

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  • Ratings

  • Reviews

  • Features

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  • Recommended
  • img 3 Ratings & 3 Reviews
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Pricing

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Price Plans

$ 17.70

Growth

$ 57.82

Pro

$ 92.04

Pro + AI Copilot

+ 1 more plans img

$ 10.62

Express

$ 23.60

Standard

$ 41.30

Professional

+ 1 more plans img

  • Free Trial
  • Lifetime Plan
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Ratings

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Overall ratings

4.7

3 Ratings & 3 Reviews

93% Likelihood to Recommend

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Reviews

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Reviews with Video

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Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support
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Freshdesk Review: Is It Good
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Freshdesk Review 2023 | Best Customer Service Software

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Ticket Management
  • checked Agent Shifts
  • checked Agent Scripts
  • checked Email Bot
  • checked Auto-Triage
  • checked Email, social, chat, phone channels
  • checked Omnichannel
  • checked Roles & Permissions
  • checked IP & Network Restrictions
  • checked Intelligent ticket assignment
  • checked Round-robin Routing
  • checked Portal Rebrand
  • checked Multiple Products
  • checked Dynamic Ticket Forms
  • checked HIPAA Compliance
  • checked Abandoned Call Metrics
  • checked Co-Browsing
  • checked Audit Logs
  • checked Sandbox
  • checked Collaboration
  • checked Multichannel Support
  • checked Feedback Automation
  • checked Self Service Portal
  • checked Helpdesk Report
  • checked Customization
  • checked Process Automations
  • checked Agent collision detection
  • checked SLA Management
  • checked Time Tracking
  • checked CSAT Surveys
  • checked Performance Reports
  • checked Multilingual
  • checked Custom Reports
  • checked Custom Reports & Dashboards
  • checked Customer Segments
  • checked Speech Enabled
  • checked Ticket Management
  • checked Alerts & Notifications
  • checked CRM Integration
  • checked Mobility
  • checked Self-Service System
  • checked Layout Management
  • checked Time Tracking
  • checked Reports
  • checked Third Party Integration
  • checked Customization
  • checked Security
  • checked Manager Self Service
  • checked Agent Management
  • checked Social Network
  • checked Call Center Management
  • checked Knowledge Base

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Freshdesk vs Zoho Desk Comparison FAQs

Software questions,
answered

While Freshdesk offers customized features, Zoho Desk has diverse modules. Select between Freshdesk or Zoho Desk as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, Zoho Desk focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, Zoho Desk emphasizes on customization.

No, the difference between Freshdesk and Zoho Desk lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, Zoho Desk addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk and Zoho Desk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.

A Quick Comparison Between Freshdesk vs Zoho Desk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Freshdesk vs Zoho Desk In terms of Features
  • Comparison Between Freshdesk and Zoho Desk In terms of Deployment Type
  • Freshdesk or Zoho Desk : Which Is Ideal for Your Industry
  • Which Is Better? - Freshdesk or Zoho Desk

Comparison of Freshdesk vs Zoho Desk In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Zoho Desk is known for functionalities like Ticket Management, Alerts & Notifications, CRM Integration and Mobility. When you compare Freshdesk vs Zoho Desk , look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and Zoho Desk In terms of Deployment Type

While Freshdesk supports Web Based deployment; Zoho Desk is suitable for Web Based deployment. While selecting between Freshdesk and Zoho Desk , figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or Zoho Desk : Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, Zoho Desk is a better choice. If you are confused between Freshdesk or Zoho Desk , you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or Zoho Desk

Freshdesk and Zoho Desk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Zoho Desk during demo to decide which one is best for your business.

Author: Techjockey Team

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