Ivanti Neurons for ITSM VS Vivantio

Key Differences Between Ivanti Neurons for ITSM and Vivantio for IT Service & Help Desk Management

• Primary Focus and Use Cases: Ivanti Neurons for ITSM is built as an enterprise-grade ITSM platform with strong automation, AI-powered workflows, asset and configuration management, and end-to-end IT service delivery capabilities. Vivantio is positioned as a flexible service management platform suitable for help desks, general service desks, and multi-department service delivery (IT, HR, facilities, customer support) with customization for workflows and service requests.
• Automation, AI & Workflow Configuration: Ivanti Neurons offers powerful automation and AI: features like automatic ticket classification, AI-powered virtual agents, AI-driven incident summarization, and no-code/low-code workflow customization make it suitable for large-scale, automated service delivery. Vivantio supports customizable workflows, ticket management, service request handling, SLAs and role-based access — giving flexibility for teams to configure workflows for their needs, though with less emphasis on AI-powered automation.
• Scope of Service Management Features: Ivanti includes full ITIL-aligned modules: incident, problem, change, request, asset & configuration management, knowledge base, service catalog, and reporting/analytics — aiming to cover both IT operations and enterprise-wide service management. Vivantio supports ticketing, incident and case management, service request portals, customizable workflows, knowledge base, SLA/routing management, and works well for IT support as well as non-IT service teams (HR, facilities, customer service), making it more versatile for cross-department service delivery.
• Flexibility and Deployment Models: Ivanti Neurons provides flexible deployment options including cloud, hybrid, or on-premises, and supports modular scaling as an organization grows — appropriate for enterprises with evolving needs or compliance/security requirements. Vivantio focuses on flexible configuration of service portals and workflows, making it suitable for small-to-medium businesses or organizations looking for an adaptable help-desk/service management system that can be tailored across departments without over-complexity.
• User & End-User Experience: Ivanti prioritizes a unified experience with role-based dashboards, mobile access, self-service portals, AI-driven virtual agents, and automation of repetitive tasks — aiming to improve both IT team efficiency and end-user service experience. Vivantio aims to provide easy-to-use service portals, customizable ticket/request forms, simple ticket workflows, and flexibility for teams to manage requests easily — making it accessible for organizations lacking dedicated large ITSM infrastructure.
• Ideal Audience and Application: Ivanti Neurons is best for medium to large enterprises or organizations with significant IT infrastructure, asset management needs, and a requirement for automation, compliance, and ITIL-standard processes. Vivantio is ideal for businesses, non-IT departments, or mid-size organizations that need a flexible service desk, help-desk capabilities, or unified service request management across departments without the overhead of a full enterprise ITSM suite.