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  4. Jira Service Management VS Vivantio

Jira Service Management VS Vivantio

Let’s have a side-by-side comparison of Jira Service Management vs Vivantio to find out which one is better. This software comparison between Jira Service Management and Vivantio is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Jira Service Management or Vivantio fits your business.

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Jira Service Management
Jira Service Management

4.3

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Vivantio
Vivantio

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Jira Service Management
Jira Service Management

4.3

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Vivantio
Vivantio

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  • Pricing

  • Ratings

  • Reviews

  • Features

  • Gallery

  • Specifications

  • Buyer’s Guide

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  • Rating & Review
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  • Recommended
  • img 3 Ratings & 0 Reviews
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Key Differences Between Jira Service Management and Vivantio for Service & IT Operations

  • Core Focus & Positioning: Jira Service Management is built around integrating service management with agile and DevOps practices, enabling operations and development teams to collaborate seamlessly. Vivantio positions itself as a highly configurable ITSM solution, geared toward delivering enterprise functionality with flexible, no-code setup.
  • Ticketing & Service Request Management: Jira offers request types, queues, workflows, forms, SLA rules, and automation to handle incidents, service requests, changes, and problems. Vivantio offers configurable ticket types, service request workflows, automation rules, and support for multiple ticket categories including incidents, changes, and custom service types.
  • Asset & Configuration Management: Jira includes capabilities around assets and configuration (with usage limits) to tie incidents and changes to infrastructure. Vivantio provides a built-in CMDB, asset tracking, and configuration management to link tickets with underlying hardware or software assets.
  • Self-Service & Knowledge Base: Jira supports branded self-service portals, knowledge base integration (often via Confluence), and AI-powered search to surface relevant articles. Vivantio enables configurable self-service portals with control over which ticket types or articles are exposed, and supports a central knowledge base to deflect tickets.
  • Workflow Automation & Rules Engine: Jira Service Management features no-code automation, rules, triggers, approvals, escalations, and routing logic across requests. Vivantio offers a drag-and-drop workflow designer, event-based automation, approval gates, and scheduled rule execution for complex process automation.
  • Reporting, Dashboards & Analytics: Jira provides dashboards and reporting on SLAs, request metrics, and service health. Vivantio offers real-time analytics, dashboards, charts via a modular report builder, and BI-style reporting across service operations.

Pricing

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Price Plans

$ 19.03

Standard-(Team size: 75 agents)

$ 47.82

Premium-(Team size: 75 agents)

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Price on Request

Get customise plan according to your business requirement

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  • Free Trial
  • Lifetime Plan
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  • img Free Trial
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Ratings

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Overall ratings

4.3

3 Ratings & 0 Reviews

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Reviews

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Verified customer reviews

Rating

Prasanna P Feb 22, 2024

Rating

Bousmaha Ibtissem Feb 22, 2024

Not Available

Currently no reviews are available. Please check back later

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Request Management
  • checked Incident Management
  • checked Problem Management
  • checked Change Management
  • checked Asset Management
  • checked Configuration Management
  • checked Knowledge Management
  • checked Integration
  • checked Mobile App
  • checked Configuration Management
  • checked API Integration
  • checked Task Management
  • checked Omnichannel Ticketing
  • checked Role-Based Access Control (RBAC)
  • checked Service Catalog Management
  • checked Process Automations
  • checked Form Customization
  • checked Feedback Management
  • checked Knowledge Management
  • checked Asset Management
  • checked SLA Management
  • checked Reporting & Analytics
  • checked Workflow Automation
  • checked Self-Service Management
  • checked Change Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Top Alternative Products

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

BMC Helix ITSM

BMC Helix ITSM

ServiceNow

ServiceNow

Freshservice

Freshservice

See all Jira Service Management alternatives img
ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

BMC Helix ITSM

BMC Helix ITSM

ServiceNow

ServiceNow

Freshservice

Freshservice

See all Vivantio alternatives img

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Jira Service Management vs Vivantio Comparison FAQs

Software questions,
answered

While Jira Service Management offers customized features, Vivantio has diverse modules. Select between Jira Service Management or Vivantio as per your business needs.

Both these products offer similar features but with a different approach. While Jira Service Management emphasizes on user experiences, Vivantio focuses on functionalities.

It all depends on the functionalities that you prefer. While Jira Service Management offers add-ons along with essential features, Vivantio emphasizes on customization.

No, the difference between Jira Service Management and Vivantio lies in terms of features and functionalities. While Jira Service Management can be customized as per the user’s needs, Vivantio addresses the diverse audience.

It depends upon your business requirement. Both Jira Service Management and Vivantio provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Jira Service Management is customizable, Jira Service Management offers comprehensive modules.

A Quick Comparison Between Jira Service Management vs Vivantio

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Jira Service Management vs Vivantio In terms of Features
  • Comparison Between Jira Service Management and Vivantio In terms of Deployment Type
  • Jira Service Management or Vivantio: Which Is Ideal for Your Industry
  • Which Is Better? - Jira Service Management or Vivantio

Comparison of Jira Service Management vs Vivantio In terms of Features

Jira Service Management includes features like Online & offline Tiffin Request Management, Incident Management, Problem Management and Change Management. Vivantio is known for functionalities like Configuration Management, API Integration, Task Management and Omnichannel. When you compare Jira Service Management vs Vivantio, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Jira Service Management and Vivantio In terms of Deployment Type

While Jira Service Management supports Web Based deployment; Vivantio is suitable for Web Based deployment. While selecting between Jira Service Management and Vivantio, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Jira Service Management or Vivantio: Which Is Ideal for Your Industry

Jira Service Management is ideal for industries like All Industries. For All Industries, Vivantio is a better choice. If you are confused between Jira Service Management or Vivantio, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Jira Service Management or Vivantio

Jira Service Management and Vivantio can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Jira Service Management and Vivantio during demo to decide which one is best for your business.

Author: Techjockey Team

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