Let’s have a side-by-side comparison of SolarWinds Web Help Desk vs Track It vs Zendesk to find out which one is better. This software comparison between SolarWinds Web Help Desk and Track It and Zendesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether SolarWinds Web Help Desk or Track It or Zendesk fits your business.
Comparison
Quick View
2 Ratings & 2 Reviews
Not Available
6 Ratings & 0 Reviews
3 Ratings & 3 Reviews
Pricing
Price Plans
Ratings
Overall ratings
2 Ratings & 2 Reviews
6 Ratings & 0 Reviews
Likelihood to Recommend
Pros & Cons
Pros
I worked end of the week move at Dcl. Incredible organization extraordinary grou...Read more - Shabee haider Jan 23, 2019
I ordered a software from Techjockey. I expected it to come in the form of a CD ...Read more - Soumitra Bhowmik Aug 07, 2018
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The platform is easy to access ,and provides agent monitoring with a smooth UI. ...Read more - Ankit patidar Jun 23, 2023
Cons
N/A - Soumitra Bhowmik Aug 07, 2018
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Reviews
Verified customer reviews
Good experience
Shabee haider Jan 23, 2019
Great site and great service
Soumitra Bhowmik Aug 07, 2018
Rating
Jaidev Jangra Jan 28, 2025
Rating
Krishna Kumar Choudhary Jan 23, 2025
Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,
Ankit patidar Jun 23, 2023
Reviews with Video
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See all (1)
Best Use for
Business Size:
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Business Type:
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual
Industries:
All Industries
All Industries
All Industries
Features
Product features
Ticket Management
Asset Management
Self Service Portal
Ticket / Issue Tracking
Integration
Surveys Feedback
Email Integration
Inventory Management
Ticketing
IT Asset Management
Change Management
Self-Service Portal
Purchasing
Analytics Dashboard & Reports
Knowledge Management
Custom License Management
HR Management
Analytics and Reporting
Multilingual Support
Skills Based Routing
SLA Management
Community Forums
Knowledge Base
Workflow Automation
Multi Channel Support
Ticketing System
Mobile apps
Gallery
Specifications
Deployment
Web based
On Premises
Web based
On Premises
Web based
On Premises
Device Supported
Desktop
Mobile
iPad
Tablet
Desktop
Mobile
iPad
Tablet
Desktop
Mobile
iPad
Tablet
Supported Platforms
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Languages support
English English English Compliance Regulations:
COPPA
HIPAA
CCPA
CPRA
ECPA
COPPA
HIPAA
CCPA
CPRA
ECPA
COPPA
HIPAA
CCPA
CPRA
ECPA
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