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Vision Helpdesk VS Help Scout

Let’s have a side-by-side comparison of Vision Helpdesk vs Help Scout to find out which one is better. This software comparison between Vision Helpdesk and Help Scout is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Vision Helpdesk or Help Scout fits your business.

Quick View

  • Rating & Review
  • Platforms
  • Recommended
  • img 12 Ratings & 9 Reviews
  • icon_ubuntu icon_desktop icon_ios icon_Android icon_mac icon_linux
  • img 3 Ratings & 3 Reviews
  • icon_desktop icon_ios icon_Android icon_mac

Pricing

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Price Plans

$ 12.00

Starter Help Desk

$ 20.00

Pro Help Desk

$ 24.00

Satellite Help Desk

+ 2 more plans img

$ 55.00

Standard

$ 83.00

Plus

View Details img

  • Free Trial
  • Lifetime Plan
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  • img

Ratings

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Overall ratings

4.3

12 Ratings & 9 Reviews

83% Likelihood to Recommend

4.7

3 Ratings & 3 Reviews

86% Likelihood to Recommend

Pros & Cons

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Pros

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Great for managing tickets, integrates well with other tools. - ?? ? Mar 16, 2025

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Reliable and efficient ticketing system. - Philip Manehoua Mar 04, 2025

Not Available

Currently no pros are available. Please check back later

Cons

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Some minor bugs occasionally. - ?? ? Mar 16, 2025

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Limited customization options. - Philip Manehoua Mar 04, 2025

Not Available

Currently no cons are available. Please check back later

Reviews

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Verified customer reviews

A Must-Have for Customer Support Teams

?? ? Mar 16, 2025

Good Software but Needs More Customization

Philip Manehoua Mar 04, 2025

Not Available

Currently no reviews are available. Please check back later

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Ticketing Help Desk
  • checked Reporting
  • checked Secure Help Desk
  • checked Self Service Customer Portal
  • checked Customer Support Survey
  • checked Multi Language Help Desk
  • checked Time Tracking
  • checked SLA Rules and Ticket Escalation
  • checked Help Desk Automation
  • checked Knowledgebase & Forums
  • checked Task Management
  • checked Gamification
  • checked Help Desk Ticket Billing
  • checked Blabby Collaboration
  • checked Multi Channel Help Desk
  • checked Apps and Integrations
  • checked Shared Inbox
  • checked Reporting
  • checked Live Chat
  • checked Knowledge Base
  • checked Workflow
  • checked Customer Management
  • checked Integration
  • checked Notification
  • checked Mobile App

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Freshdesk

Freshdesk


HelpSpot

HelpSpot


Front

Front


Zendesk

Zendesk


See all Vision Helpdesk alternatives img
Freshdesk

Freshdesk


HelpSpot

HelpSpot


Front

Front


Zendesk

Zendesk


See all Help Scout alternatives img

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Similar Comparison

Vision Helpdesk vs Help Scout Comparison FAQs

Software questions,
answered

While Vision Helpdesk offers customized features, Help Scout has diverse modules. Select between Vision Helpdesk or Help Scout as per your business needs.

Both these products offer similar features but with a different approach. While Vision Helpdesk emphasizes on user experiences, Help Scout focuses on functionalities.

It all depends on the functionalities that you prefer. While Vision Helpdesk offers add-ons along with essential features, Help Scout emphasizes on customization.

No, the difference between Vision Helpdesk and Help Scout lies in terms of features and functionalities. While Vision Helpdesk can be customized as per the user’s needs, Help Scout addresses the diverse audience.

It depends upon your business requirement. Both Vision Helpdesk and Help Scout provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Vision Helpdesk is customizable, Vision Helpdesk offers comprehensive modules.

A Quick Comparison Between Vision Helpdesk vs Help Scout

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Vision Helpdesk vs Help Scout In terms of Features
  • Comparison Between Vision Helpdesk and Help Scout In terms of Deployment Type
  • Vision Helpdesk or Help Scout: Which Is Ideal for Your Industry
  • Which Is Better? - Vision Helpdesk or Help Scout

Comparison of Vision Helpdesk vs Help Scout In terms of Features

Vision Helpdesk includes features like Ticketing, Reporting, Secure and Customer Portal. Help Scout is known for functionalities like Shared Inbox, Reporting, Live Chat and Knowledge Base. When you compare Vision Helpdesk vs Help Scout, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Vision Helpdesk and Help Scout In terms of Deployment Type

While Vision Helpdesk supports Web Based and On Premises deployment; Help Scout is suitable for Web Based deployment. While selecting between Vision Helpdesk and Help Scout, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Vision Helpdesk or Help Scout: Which Is Ideal for Your Industry

Vision Helpdesk is ideal for industries like All Industries. For All Industries, Help Scout is a better choice. If you are confused between Vision Helpdesk or Help Scout, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Vision Helpdesk or Help Scout

Vision Helpdesk and Help Scout can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Vision Helpdesk and Help Scout during demo to decide which one is best for your business.

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