Call Journey Pricing & Plans

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Automatic Transcription

Transcribes every call into text with high accuracy, supporting multiple languages and real‑time capture.

Call Recording

Securely records all customer‑agent interactions for compliance, analysis, and quality assurance review.

Call Categorization

Automatically tags conversations into predefined categories to streamline analysis and reduce manual effort.

Speech Analytics

Applies NLP and machine learning to detect sentiment, emotion, trends and root causes across interactions.

Sentiment Analysis

Measures customer and agent sentiment in real time to identify satisfaction trends and displeasure signals.

Intent Recognition

Recognizes caller intent automatically to guide routing, escalation, or agent response workflows.

Multi Language Support

Supports transcription and analysis in multiple language models to serve global multilingual operations.

Real Time Analytics

Provides live dashboards and near real‑time insights into ongoing calls and performance metrics.

Data Bridge Connector

BI connector exports voice analytics into tools like Power BI, Tableau, Qlik for visualization.

Predictive Analytics

Uses AI to forecast customer behavior, friction triggers, and emerging contact center trends proactively.

Quality Assurance

Automates QA by evaluating 100% of calls consistently, removing bias from manual evaluations.

Compliance Monitoring

Detects protocol breaches, inappropriate language, misleading info or regulatory non‑compliance.

Agent Performance Metrics

Measures agent performance with detailed metrics on sentiment, silence, overtalk, call drivers.

Call Transfer Support

Enables seamless call transfer between agents or departments while capturing the full context.

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Brand Name	Voice AI
Information	Real time speech-to-speech AI voice changing platform and UGC content platform.
Founded Year	2021
Director/Founders	Heath Ahrens
Company Size	1-100 Employees
Other Products	Voice AI