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Brand: Voice AI
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Features
Automatic Transcription Call Recording Call Categorization Speech Analytics Sentiment Analysis See all 
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Automatic Transcription Transcribes every call into text with high accuracy, supporting multiple languages and real‑time capture. Call Recording Securely records all customer‑agent interactions for compliance, analysis, and quality assurance review. Call Categorization Automatically tags conversations into predefined categories to streamline analysis and reduce manual effort. Speech Analytics Applies NLP and machine learning to detect sentiment, emotion, trends and root causes across interactions. Sentiment Analysis Measures customer and agent sentiment in real time to identify satisfaction trends and displeasure signals. Intent Recognition Recognizes caller intent automatically to guide routing, escalation, or agent response workflows. Multi Language Support Supports transcription and analysis in multiple language models to serve global multilingual operations. Real Time Analytics Provides live dashboards and near real‑time insights into ongoing calls and performance metrics. Data Bridge Connector BI connector exports voice analytics into tools like Power BI, Tableau, Qlik for visualization. Predictive Analytics Uses AI to forecast customer behavior, friction triggers, and emerging contact center trends proactively. Quality Assurance Automates QA by evaluating 100% of calls consistently, removing bias from manual evaluations. Compliance Monitoring Detects protocol breaches, inappropriate language, misleading info or regulatory non‑compliance. Agent Performance Metrics Measures agent performance with detailed metrics on sentiment, silence, overtalk, call drivers. Call Transfer Support Enables seamless call transfer between agents or departments while capturing the full context.
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“Genesys' Juergen Tolksdorf on the Easy Implementation of Call Journey solution”
4.1
Review by: Juergen Tolksdorf
| Brand Name | Voice AI |
| Information | Real time speech-to-speech AI voice changing platform and UGC content platform. |
| Founded Year | 2021 |
| Director/Founders | Heath Ahrens |
| Company Size | 1-100 Employees |
| Other Products | Voice AI |
UAE
India
