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  4. Call Journey

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Call Journey

Brand: Voice AI

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Features

  • check_icon Automatic Transcription
  • check_icon Call Recording
  • check_icon Call Categorization
  • check_icon Speech Analytics
  • check_icon Sentiment Analysis

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Call Journey Pricing & Plans

Call Journey price is available on request

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Call Journey Gallery

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Call Journey Features

  • icon_check Automatic Transcription Transcribes every call into text with high accuracy, supporting multiple languages and real‑time capture.
  • icon_check Call Recording Securely records all customer‑agent interactions for compliance, analysis, and quality assurance review.
  • icon_check Call Categorization Automatically tags conversations into predefined categories to streamline analysis and reduce manual effort.
  • icon_check Speech Analytics Applies NLP and machine learning to detect sentiment, emotion, trends and root causes across interactions.
  • icon_check Sentiment Analysis Measures customer and agent sentiment in real time to identify satisfaction trends and displeasure signals.
  • icon_check Intent Recognition Recognizes caller intent automatically to guide routing, escalation, or agent response workflows.
  • icon_check Multi Language Support Supports transcription and analysis in multiple language models to serve global multilingual operations.
  • icon_check Real Time Analytics Provides live dashboards and near real‑time insights into ongoing calls and performance metrics.
  • icon_check Data Bridge Connector BI connector exports voice analytics into tools like Power BI, Tableau, Qlik for visualization.
  • icon_check Predictive Analytics Uses AI to forecast customer behavior, friction triggers, and emerging contact center trends proactively.
  • icon_check Quality Assurance Automates QA by evaluating 100% of calls consistently, removing bias from manual evaluations.
  • icon_check Compliance Monitoring Detects protocol breaches, inappropriate language, misleading info or regulatory non‑compliance.
  • icon_check Agent Performance Metrics Measures agent performance with detailed metrics on sentiment, silence, overtalk, call drivers.
  • icon_check Call Transfer Support Enables seamless call transfer between agents or departments while capturing the full context.

Call Journey Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Medium Business, Enterprises, SMBs, MSMBs
  • Email, Communities
  • Videos
  • English

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Voice AI Company Details

Brand Name Voice AI
Information Real time speech-to-speech AI voice changing platform and UGC content platform.
Founded Year 2021
Director/Founders Heath Ahrens
Company Size 1-100 Employees
Other Products Voice AI

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