Capacity Pricing & Plans

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AI-Powered Helpdesk

Automates customer and employee support with AI, reducing ticket volume and improving response time.

Knowledge Base

Centralized, searchable system that stores org-wide knowledge and delivers instant, accurate answers.

Workflow Automation

Automates multi-step tasks and approvals without code, boosting efficiency across departments.

Agent Assist AI

Offers real-time suggestions, scripts, and answers to help support agents respond faster and better.

Multi Channel Support

Handles chats, emails, SMS, voice, and in-app support from a single platform to streamline service.

Security & Compliance

Offers AES‑256 encryption, SOC 2, HIPAA, GDPR, and CCPA compliance with RBAC and SSO support.

Insights & Analytics

Provides dashboards and reporting to track usage, deflection rates, and content performance.

Email Automation

Automates replies and routing of inbound emails based on intent, content, and urgency.

No-Code Bot Builder

Allows teams to build and update bots visually—no coding skills required for setup or scaling.

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Brand Name	Capacity
Information	Capacity is an AI-powered helpdesk that automates support for customers and employees.
Founded Year	2017
Director/Founders	Chris Sims, David Karandish
Company Size	101-500 Employees