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Brand: Capacity
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AI-Powered Helpdesk Knowledge Base Workflow Automation Agent Assist AI Multi Channel Support See all 
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AI-Powered Helpdesk Automates customer and employee support with AI, reducing ticket volume and improving response time. Knowledge Base Centralized, searchable system that stores org-wide knowledge and delivers instant, accurate answers. Workflow Automation Automates multi-step tasks and approvals without code, boosting efficiency across departments. Agent Assist AI Offers real-time suggestions, scripts, and answers to help support agents respond faster and better. Multi Channel Support Handles chats, emails, SMS, voice, and in-app support from a single platform to streamline service. Security & Compliance Offers AES‑256 encryption, SOC 2, HIPAA, GDPR, and CCPA compliance with RBAC and SSO support. Insights & Analytics Provides dashboards and reporting to track usage, deflection rates, and content performance. Email Automation Automates replies and routing of inbound emails based on intent, content, and urgency. No-Code Bot Builder Allows teams to build and update bots visually—no coding skills required for setup or scaling. | Brand Name | Capacity |
| Information | Capacity is an AI-powered helpdesk that automates support for customers and employees. |
| Founded Year | 2017 |
| Director/Founders | Chris Sims, David Karandish |
| Company Size | 101-500 Employees |
UAE
India
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