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Brand: Nice
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Centralized Management Semantic Search Role-Based Access Control (RBAC) Workflow Management Omnichannel Content Delivery See all 
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Centralized Management Consolidate all organizational articles, media, and procedures into a single, unified repository to eliminate information silos. Semantic Search Utilize natural language processing to understand user intent and deliver relevant results even with vague or typed keywords. Role-Based Access Control (RBAC) Assign specific viewing and editing permissions to users based on organizational roles to ensure data security and relevance. Workflow Management Create and edit content using a guided lifecycle process that includes mandatory review, approval, and versioning protocols. Omnichannel Content Delivery Distribute consistent information across all support channels, including chat, email, voice, and self-service web portals. Usage Analytics Track and report on search patterns, article popularity, and content effectiveness to identify gaps in the information base. Content Tagging Apply metadata and categories to articles automatically using machine learning to improve searchability and organization. Feedback Management Collect user ratings and comments on specific articles to facilitate continuous content improvement and accuracy assessment. Multilingual Support Manage and synchronize translated versions of knowledge articles to support diverse global customer bases and agent teams. Version History Maintain a detailed log of all content edits and revisions to allow for auditing and the restoration of previous documents. Predictive Analytics Anticipate user needs by suggesting relevant articles in real time as queries are being typed into the search interface. Alerts & Notifications Set automated notifications for authors to review and update articles that have reached a predefined expiration threshold. | Brand Name | Nice |
| Information | NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. |
| Founded Year | 1986 |
| Director/Founders | Barak Eilam |
| Company Size | 1000+ Employees |
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