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Redapto

Brand: Redapto

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Features

  • check_icon Conversation Quality Audit
  • check_icon Knowledge Base
  • check_icon AI-Driven Policy Extraction
  • check_icon Agent Performance Insights
  • check_icon Support Workflow Optimization

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Redapto Pricing & Plans

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play Redapto - Self-improving systems for Customer Support Teams
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Redapto Features

  • icon_check Conversation Quality Audit Audits 100% of customer interactions using AI to detect errors, gaps, tone issues, and compliance risks in real time.
  • icon_check Knowledge Base Identifies outdated or missing knowledge articles and auto-suggests updates to keep support documentation always accurate.
  • icon_check AI-Driven Policy Extraction Analyzes recurring conversations to extract patterns and generate refined support policies based on real customer behavior.
  • icon_check Agent Performance Insights Evaluates every agent’s strengths and weaknesses through AI-based scoring, providing insights for targeted improvement.
  • icon_check Support Workflow Optimization Recommends workflow changes by analyzing common friction points, helping support teams reduce handling time and effort.
  • icon_check Custom Evaluation Criteria Allows teams to define custom QA rules and tone guidelines so AI evaluations match brand voice and compliance needs.
  • icon_check Self-Improving Training Material Automatically updates training modules as product and policy changes occur, ensuring agents learn from current examples.
  • icon_check Multi-Channel Interaction Analysis Analyzes chats, emails, and calls across platforms to provide unified quality insights and behavior patterns in one place.
  • icon_check Root Cause Analysis Detects the underlying causes of customer complaints or repeated issues by clustering patterns across conversations.
  • icon_check Sentiment Analysis Monitors customer sentiment trends across all interactions to highlight areas that need tone or empathy improvements.
  • icon_check Compliance Management Flags potential compliance breaches such as missing disclosures or incorrect statements to reduce operational risks.
  • icon_check Quality Trend Forecasting Predicts future quality issues or training requirements using AI pattern modeling to help teams stay ahead of risks.
  • icon_check Error Pattern Detection Finds recurrent agent or workflow errors and groups them into actionable categories for quick corrective action.

Redapto Specifications

  • Supported Platforms :
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  • Deployment :
  • Suitable For :
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  • Customer Support:
  • Training:
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  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • Videos
  • English

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Redapto Company Details

Brand Name Redapto
Information Redapto helps customer support teams improve performance using QA, simulations, and feedback to boost satisfaction and sales.
Founded Year 2025
Director/Founders Anirudh Pupneja
Company Size 1-100 Employees