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Minerva opicon

By : Minreva Knows

4.3 ( 10 reviews )
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Minerva Reviews & Ratings

Check out Minerva reviews by verified users. Discover what businesses are saying about Minerva on Techjockey.


88%

Have recommended this product

Overall Score

4.3/5
Based on 10 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

Minerva Pros and Cons

Pros

pros_icon “I’ve managed complex documentation with ease thanks to Minerva’s layout and cloud support.” Jittu Jac Abraham - Sep 28, 2025

pros_icon “Minerva’s ability to create step-by-step instructions helped reduce onboarding time significantly.” Sarah Osgrove - Sep 17, 2025

pros_icon “Once the initial glitches were resolved, the core features worked exactly as described and saved me a ton of setup time.” Adriana - Sep 17, 2025

Cons

cons_icon “Some niche customization requests required support assistance. ” Sarah Osgrove - Sep 17, 2025

cons_icon “Early server issues made me hesitant although these appear fixed now according to other users. ” Adriana - Sep 17, 2025

cons_icon “Some advanced customization options could be expanded for example more control over layout elements. ” Priti Ranjan - Aug 15, 2025

Minerva User Reviews ( 10 )

A

Adriana

Verified reviewer:linkedin_verify

Reviewed on: Sep 17, 2025

4.5/5

“Worth the Try Even After Early Hesitation”

I gave Minerva a fair shot after mixed early reviews and wasn’t disappointed. Creating walkthroughs felt effortless and saving time on support has been noticeable.

Pros :

Cons :

Switched from : Guidde

Reason to switch : I switched from Guidde because Minerva’s tutorials loaded faster and were easier to share publicly.

Features

4/5

Value for Money

4.5/5

Customer Support

5/5

Ease of Use

4.5/5

Likely to Recommend

9/10
B

Bill

Verified reviewer:linkedin_verify

Reviewed on: Jan 7, 2025

4.5/5

“Great for Helping Non-Technical Users Navigate Tools”

I appreciated that even after a video or guide was produced, I could update the text descriptions and Minerva would automatically adjust the narration.

Pros :

Cons :

Switched from : Notion

Reason to switch : I switched from Notion because I needed clickable walkthroughs, not just static docs.

Features

4.5/5

Value for Money

5/5

Customer Support

4/5

Ease of Use

4.5/5

Likely to Recommend

8/10
M

Michelle

Verified reviewer:linkedin_verify

Reviewed on: Jul 2, 2025

4.5/5

“Solid Tool for Documentation and Walkthroughs”

For client documentation and internal peer training, Minerva is a huge time saver, especially compared to sending manual PDF instructions.

Pros :

Cons :

Switched from : Floik

Reason to switch : Floik was decent, but Minerva’s interactive guidance was easier for non-technical users to follow.

Features

4.5/5

Value for Money

5/5

Customer Support

4.5/5

Ease of Use

4/5

Likely to Recommend

9/10
KS

Kratika Shrivastava

Verified reviewer:linkedin_verify

Reviewed on: Apr 28, 2025

4.5/5

“Strong Tool for Client Records and Guidance”

Cloud-based guides and client records now live together, saving us paperwork and repeated explanations.

Pros :

Cons :

Switched from : Zendesk Guide

Reason to switch : I switched from Zendesk Guide because Minerva made interactive onboarding easier with less configuration.

Features

4.5/5

Value for Money

4.5/5

Customer Support

5/5

Ease of Use

4/5

Likely to Recommend

9/10
KK

Kimberly koran

Verified reviewer:linkedin_verify

Reviewed on: Aug 13, 2025

4.5/5

“Valuable Time Saver for Process Sharing”

I now deliver clearer onboarding instructions to customers, and it feels more engaging than traditional docs.

Pros :

Cons :

Switched from : Teach Me Too

Reason to switch : I switched from Teach Me Too because Minerva’s real-time guides fit better with our live product demo needs.

Features

4.5/5

Value for Money

5/5

Customer Support

4.5/5

Ease of Use

4/5

Likely to Recommend

9/10
JJ

Jittu Jac Abraham

Verified reviewer:linkedin_verify

Reviewed on: Sep 28, 2025

4.5/5

“Practical and Reliable Documentation Tech”

It’s not flashy, but reliability counts, guides load fast and updates propagate across teams.

Pros :

Cons :

Switched from : HelpDocs

Reason to switch : I moved from HelpDocs because Minerva’s interactive approach helped users more than static FAQs.

Features

4.5/5

Value for Money

5/5

Customer Support

4.5/5

Ease of Use

4/5

Likely to Recommend

9/10
SM

Saint Martin

Verified reviewer:linkedin_verify

Reviewed on: Jun 27, 2025

4.3/5

“Truly Helpful for Creating Interactive Guides”

Using Minerva was a breath of fresh air compared to manual screenshots its guided, clickable walkthroughs are intuitive and easy to share. I created my first help doc almost immediately.

Pros :

Cons :

Switched from : Scribe

Reason to switch : I moved from Scribe because Minerva offered a cleaner way to embed instructions directly in a URL and felt more customizable for complex workflows.

Features

4.5/5

Value for Money

4/5

Customer Support

5/5

Ease of Use

4/5

Likely to Recommend

9/10
PR

priti ranjan

Verified reviewer:linkedin_verify

Reviewed on: Aug 15, 2025

4.3/5

“Friendly UI with Strong Documentation Tools”

After integrating Minerva into our workflow docs, our internal training became far smoother. Non-technical team members felt comfortable using it right away.

Pros :

Cons :

Switched from : AirManual

Reason to switch : AirManual worked, but Minerva’s guided URL experience and cloud-based simplicity were superior for our onboarding needs.

Features

4.5/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

5/5

Likely to Recommend

9/10
PK

Pauline Kurtz

Verified reviewer:linkedin_verify

Reviewed on: Jul 18, 2025

4.3/5

“Easy Setup That Worked Right Away”

Minerva’s setup was one of the simplest I’ve seen and it helped me provide a laminated support experience for customers right away.

Pros :

Cons :

Switched from : Loom

Reason to switch : I moved away from Loom because Minerva’s interactive clickable instructions were easier to follow than plain video.

Features

4/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

5/5

Likely to Recommend

9/10
SO

Sarah Osgrove

Verified reviewer:linkedin_verify

Reviewed on: Sep 17, 2025

4.3/5

“Helps Bridge Training Gaps in Teams Quickly”

Our team now uses Minerva for new employee walk-throughs, people learn core tasks faster and with less help.

Pros :

Cons :

Switched from : Walkme

Reason to switch : WalkMe was powerful but excessively expensive for what we needed; Minerva offered a great balance of cost and effectiveness.

Features

4.5/5

Value for Money

5/5

Customer Support

4/5

Ease of Use

4/5

Likely to Recommend

9/10

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