Minerva Reviews & Ratings

4.5/5

“Worth the Try Even After Early Hesitation”

I gave Minerva a fair shot after mixed early reviews and wasn’t disappointed. Creating walkthroughs felt effortless and saving time on support has been noticeable.

Pros : Once the initial glitches were resolved, the core features worked exactly as described and saved me a ton of setup time.

Cons : Early server issues made me hesitant although these appear fixed now according to other users.

Switched from : Guidde

Reason to switch : I switched from Guidde because Minerva’s tutorials loaded faster and were easier to share publicly.

4.5/5

“Great for Helping Non-Technical Users Navigate Tools”

I appreciated that even after a video or guide was produced, I could update the text descriptions and Minerva would automatically adjust the narration.

Pros : The interface made it clear where to click and what to do next, which my less tech-savvy users loved.

Cons : At times the branding (in early versions) still showed Minerva logos in places I didn’t want.

Switched from : Notion

Reason to switch : I switched from Notion because I needed clickable walkthroughs, not just static docs.

4.5/5

“Solid Tool for Documentation and Walkthroughs”

For client documentation and internal peer training, Minerva is a huge time saver, especially compared to sending manual PDF instructions.

Pros : Minerva’s cloud storage and accessibility made all my guides easy to retrieve and share.

Cons : There aren’t as many third-party integrations as I’d like yet but that may come with time.

Switched from : Floik

Reason to switch : Floik was decent, but Minerva’s interactive guidance was easier for non-technical users to follow.

4.5/5

“Strong Tool for Client Records and Guidance”

Cloud-based guides and client records now live together, saving us paperwork and repeated explanations.

Pros : I found Minerva excellent for managing client documentation and ensuring instructions were clear.

Cons : Some parts of the interface feel a bit dated compared to the latest cloud apps.

Switched from : Zendesk Guide

Reason to switch : I switched from Zendesk Guide because Minerva made interactive onboarding easier with less configuration.

4.5/5

“Valuable Time Saver for Process Sharing”

I now deliver clearer onboarding instructions to customers, and it feels more engaging than traditional docs.

Pros : I saved hours per month by using Minerva instead of building docs manually, the automation helps.

Cons : Still a few feature gaps like advanced analytics.

Switched from : Teach Me Too

Reason to switch : I switched from Teach Me Too because Minerva’s real-time guides fit better with our live product demo needs.

4.5/5

“Practical and Reliable Documentation Tech”

It’s not flashy, but reliability counts, guides load fast and updates propagate across teams.

Pros : I’ve managed complex documentation with ease thanks to Minerva’s layout and cloud support.

Cons : UI could feel a bit old school.

Switched from : HelpDocs

Reason to switch : I moved from HelpDocs because Minerva’s interactive approach helped users more than static FAQs.

4.3/5

“Truly Helpful for Creating Interactive Guides”

Using Minerva was a breath of fresh air compared to manual screenshots its guided, clickable walkthroughs are intuitive and easy to share. I created my first help doc almost immediately.

Pros : Minerva made it incredibly easy to create step-by-step interactive guides without having to make screenshots or screencap videos, which saved me tons of time.

Cons : At first I wasn’t sure if I would like it, because I read some early user reports of server issues before I tried it.

Switched from : Scribe

Reason to switch : I moved from Scribe because Minerva offered a cleaner way to embed instructions directly in a URL and felt more customizable for complex workflows.

4.3/5

“Friendly UI with Strong Documentation Tools”

After integrating Minerva into our workflow docs, our internal training became far smoother. Non-technical team members felt comfortable using it right away.

Pros : The user interface is very user-friendly and approachable, which allowed my whole team to get up to speed quickly.

Cons : Some advanced customization options could be expanded for example more control over layout elements.

Switched from : AirManual

Reason to switch : AirManual worked, but Minerva’s guided URL experience and cloud-based simplicity were superior for our onboarding needs.

4.3/5

“Easy Setup That Worked Right Away”

Minerva’s setup was one of the simplest I’ve seen and it helped me provide a laminated support experience for customers right away.

Pros : As a SaaS owner, I installed the SDK and tested it, it worked immediately, which was refreshing.

Cons : A couple of features still feel like they’re maturing, but they don’t block core use.

Switched from : Loom

Reason to switch : I moved away from Loom because Minerva’s interactive clickable instructions were easier to follow than plain video.

4.3/5

“Helps Bridge Training Gaps in Teams Quickly”

Our team now uses Minerva for new employee walk-throughs, people learn core tasks faster and with less help.

Pros : Minerva’s ability to create step-by-step instructions helped reduce onboarding time significantly.

Cons : Some niche customization requests required support assistance.

Switched from : Walkme

Reason to switch : WalkMe was powerful but excessively expensive for what we needed; Minerva offered a great balance of cost and effectiveness.