OpenPhone Alternatives & Competitors

Overview of OpenPhone Alternatives

OpenPhone is a voice-over-internet-protocol (VoIP) software that helps businesses set up and manage secondary phone numbers based on locations, terms, and use cases. It is a cloud-based calling and messaging software that allows users to set up phone system business hours, auto-replies, scheduled messages, and much more.

Despite its various benefits like call monitoring, mobile access, call recording, call management, and IVR / voice recognition, users look for OpenPhone alternatives because of its various limitations. Voice quality issues, limited integration options, and restricted features are some of the factors due to which users seek alternatives to OpenPhone.

Why are People Looking for Apps Like OpenPhone?

Despite the various features offered by the VoIP software, users look for alternatives to OpenPhone because of its limited features, integration issues, and live-chat support limitations. Mentioned below are some of the reasons why people are looking for applications like OpenPhone:

• Limited Features in Starter Plan: The free version of OpenPhone lacks basic features like group calling, call transferring, and call recording. Users may look for budget-friendly OpenPhone alternatives that provide more features and functionalities.
• Issues in Calling and Messaging: A recurring issue that some users face with OpenPhone is the deterioration of voice quality and glitches while sending messages. Although the support team promptly resolves these problems, users might seek substitutes of OpenPhone with an uninterrupted communication flow.
• Online Support: Another problem that users face when using OpenPhone is that there is a lack of live support to resolve bugs or glitches in the software. The support team can only be contacted through emails, which may take time to respond and resolve the problems.
• Pricing: While there are multiple pricing options available, the cost of the software can be expensive for small businesses or start-ups. People looking for OpenPhone alternatives may look for affordable VoIP services.

Must-Have Features in Any Alternative to OpenPhone

When looking for an alternative to OpenPhone, some key features like call forwarding, call routing, analytics, conference calling, and call monitoring must be available. Mentioned below are some of the must-have features to look for in OpenPhone alternatives:

• Call Forwarding: When looking for an alternative to OpenPhone, ensure the software provides seamless call forwarding options, allowing you to redirect calls to other team members or devices easily.
• Call Routing: Another feature to look for when comparing OpenPhone competitors is call routing options for directing a large volume of calls based on a specific set of rules.
• Auto Attendant: The auto attendant feature refers to customizable greetings and menu options to guide callers to the right department. A must-have feature to look for in OpenPhone alternatives is auto attendant, such that the calls are handled effectively.
• Conference Calling: Conference call is another essential feature to look out for in alternatives to OpenPhone. The software should allow conference calling and video conferencing for efficient collaboration.
• Call Recording: The alternative to OpenPhone must offer call recording functionality. This feature is crucial for quality assurance, training, and compliance purposes.
• Call Monitoring: When looking for an alternative to OpenPhone, analyze the real-time call monitoring feature of the software for supervising team performance and ensuring the quality of customer interactions.
• Call Analytics: A must-have feature for OpenPhone alternatives is the call analytics functionalities, encompassing call volume reports, duration records, missed call tracking, and more.

What to Consider When Looking for OpenPhone Competitors?

Usability, call quality, uptime, and integration are some of the important considerations to look for when comparing competitors to OpenPhone. Discussed below are the factors to consider when choosing alternatives to OpenPhone:

• Ease of Use: When looking for an alternative to OpenPhone, the ease of set-up and usability of the software must be analyzed. The best alternative to OpenPhone must offer a user-friendly interface and an easy set-up process for smooth adaptation across the organization.
• Call Quality: The connection speed and overall voice quality are important factors to consider when looking for OpenPhone alternatives. Consider software that offers clear audio quality under varying network conditions for uninterrupted communications.
• Uptime: Businesses using VoIP services require continuous availability to customers. When comparing OpenPhone competitors, check the uptime reliability to ensure minimal downtime and continuous communication.
• Integrations: The alternative to OpenPhone must offer seamless integration with your existing tools. Look for software that offers compatibility with CRM systems, helpdesk software, and other tools to streamline workflows.

Best Apps like OpenPhone

Some of the best apps like OpenPhone have been mentioned below with a comparison of their device compatibilities, features, and pricing:

What is the ideal competitors to OpenPhone?for Mac, Windows, and Linux?

The ideal alternatives to OpenPhone for Mac, Windows, and Linux have been mentioned below:

• Best alternatives to OpenPhone for Mac: JustCall, Aircall, Ooma Office
• Best alternatives to OpenPhone for Windows: iPlum, JustCall, CloudTalk, Nextiva
• Best alternatives to OpenPhone for Linux: RingCentral MVP, Kixie PowerCall, Acefone

Techjockey’s Verdict

OpenPhone offers various benefits such as customizable phone numbers, call monitoring, mobile access, call recording, call management, and IVR/voice recognition. However, users seek alternatives due to limitations like voice quality issues, limited integration options, and restricted features.

Key reasons for seeking alternatives include the lack of essential features in the starter plan, issues with calling and messaging, lack of live chat support, and pricing concerns. Competitors to OpenPhone, including Servetel, Ooma Office, CallHippo, and Nextiva offer all the essential features to ensure a seamless transition and effective communication management.