linkedin

  1. Business Software
  2. Compare Software

  3. Freshservice VS ManageEngine ServiceDesk Plus

Freshservice VS ManageEngine ServiceDesk Plus

Let’s have a side-by-side comparison of Freshservice vs ManageEngine ServiceDesk Plus to find out which one is better. This software comparison between Freshservice and ManageEngine ServiceDesk Plus is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshservice or ManageEngine ServiceDesk Plus fits your business.

img Add Product
Freshservice
Freshservice

4.5

Get Now
img
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

5

Get Now
img Add Product
Freshservice
Freshservice

4.5

Get Now
img
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

5

Get Now

  • Pricing

  • Ratings

  • Reviews

  • Features

  • Gallery

  • Specifications

Quick View

  • Rating & Review
  • Platforms
  • Recommended
  • img 1 Ratings & 1 Reviews
  • icon_ubuntu icon_desktop icon_ios icon_Android icon_mac icon_linux
  • img 1 Ratings & 1 Reviews
  • icon_ubuntu icon_desktop icon_mac icon_linux

  • Not Available

Pricing

img

Price Plans

$ 19.00

Starter(Billed yearly)

$ 49.00

Growth(Billed yearly)

$ 99.00

Pro(Billed yearly)

View Details img

Price on Request

Get customise plan according to your business requirement

Get Now

  • Free Trial
  • Lifetime Plan
  • img
  • img

Ratings

img

Overall ratings

4.5

1 Ratings & 1 Reviews

90% Likelihood to Recommend

See all Freshservice reviews img

5

1 Ratings & 1 Reviews

See all ManageEngine ServiceDesk Plus reviews img

Pros & Cons

img

Pros

Not Available

Currently no pros are available. Please check back later

img

Jaclyn was very helpful and steered me to a software company that fit our needs ...Read more - nidhi Sep 14, 2016

Cons

Not Available

Currently no cons are available. Please check back later

img

N/A - nidhi Sep 14, 2016

Reviews

img

Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

these folks are great

nidhi Sep 14, 2016

See all ManageEngine ServiceDesk Plus reviews img

Reviews with Video

img
Best IT service management software| Freshservice review| Cloud Based ITSM software

See all (1)

Not Available

Currently no reviews are available. Please check back later

Best Use for

img

Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

img
img

Features

img

Product features

  • checked Incident Management
  • checked Contract / License Management
  • checked Self Service Portal
  • checked Multi - language
  • checked Customization
  • checked Analytics
  • checked Project Management
  • checked IP Whitelisting
  • checked Sandbox
  • checked Audit Logs
  • checked Security
  • checked Knowledge Management
  • checked Workflow Management
  • checked Task Management
  • checked Dashboards
  • checked Inventory Management
  • checked Asset Lifecycle Management
  • checked Reports
  • checked Mobile App
  • checked Customer Success Manager
  • checked Incident Management
  • checked Scheduled Reports
  • checked Custom Ticket Templates
  • checked Two-Factor Authentication (2FA)
  • checked SLA Management
  • checked Contract Management
  • checked Sandbox / Test Environments
  • checked Kanban Boards
  • checked Custom Workflows
  • checked Alerts & Notifications
  • checked Knowledge Base
  • checked Self Service Portal
  • checked Release Management
  • checked Change Management
  • checked Problem Management
  • checked Asset Management
  • checked Multi-Language Support

Specifications

img

Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

img

Send this comparison to my inbox

img Get directly in your email inbox on your Whatsapp

Popular Comparisons

Freshservice vs ManageEngine ServiceDesk Plus Comparison FAQs

Software questions,
answered

While Freshservice offers customized features, ManageEngine ServiceDesk Plus has diverse modules. Select between Freshservice or ManageEngine ServiceDesk Plus as per your business needs.

Both these products offer similar features but with a different approach. While Freshservice emphasizes on user experiences, ManageEngine ServiceDesk Plus focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshservice offers add-ons along with essential features, ManageEngine ServiceDesk Plus emphasizes on customization.

No, the difference between Freshservice and ManageEngine ServiceDesk Plus lies in terms of features and functionalities. While Freshservice can be customized as per the user’s needs, ManageEngine ServiceDesk Plus addresses the diverse audience.

It depends upon your business requirement. Both Freshservice and ManageEngine ServiceDesk Plus provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshservice is customizable, Freshservice offers comprehensive modules.

A Quick Comparison Between Freshservice vs ManageEngine ServiceDesk Plus

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Freshservice vs ManageEngine ServiceDesk Plus In terms of Features
  • Comparison Between Freshservice and ManageEngine ServiceDesk Plus In terms of Deployment Type
  • Freshservice or ManageEngine ServiceDesk Plus: Which Is Ideal for Your Industry
  • Which Is Better? - Freshservice or ManageEngine ServiceDesk Plus

Comparison of Freshservice vs ManageEngine ServiceDesk Plus In terms of Features

Freshservice includes features like Incident Management, Contract / License Management, Self Service Portal and Multi - language. ManageEngine ServiceDesk Plus is known for functionalities like Incident Management, Scheduled Reports, Templates and Two-Factor Authentication (2FA). When you compare Freshservice vs ManageEngine ServiceDesk Plus, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshservice and ManageEngine ServiceDesk Plus In terms of Deployment Type

While Freshservice supports Web Based deployment; ManageEngine ServiceDesk Plus is suitable for Web Based and On Premises deployment. While selecting between Freshservice and ManageEngine ServiceDesk Plus, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshservice or ManageEngine ServiceDesk Plus: Which Is Ideal for Your Industry

Freshservice is ideal for industries like All Industries. For All Industries, ManageEngine ServiceDesk Plus is a better choice. If you are confused between Freshservice or ManageEngine ServiceDesk Plus, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshservice or ManageEngine ServiceDesk Plus

Freshservice and ManageEngine ServiceDesk Plus can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshservice and ManageEngine ServiceDesk Plus during demo to decide which one is best for your business.

Author: Techjockey Team

Add Software to Compare

close

Recommended Products

20,000+ Software Listed 20,000+ Software Listed

Best Price Guaranteed Unbiased Comparison

Free Expert Consultation Read Authentic Reviews

2M+ Happy Customers 500,000+ Monthly Users