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  4. Freshdesk VS Hiver Help Desk Software VS Track It

Freshdesk VS Hiver Help Desk Software VS Track It

Let’s have a side-by-side comparison of Freshdesk vs Hiver Help Desk Software vs Track It to find out which one is better. This software comparison between Freshdesk and Hiver Help Desk Software and Track It is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or Hiver Help Desk Software or Track It fits your business.

Freshdesk
Freshdesk

4.7

Get Now
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Hiver Help Desk Software
Hiver Help Desk Software

5

Get Now
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Track It
Track It

4.5

Get Now
Freshdesk
Freshdesk

4.7

Get Now
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Hiver Help Desk Software
Hiver Help Desk Software

5

Get Now
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Track It
Track It

4.5

Get Now

  • Pricing

  • Ratings

  • Reviews

  • Features

  • Gallery

  • Specifications

Quick View

  • Rating & Review
  • Platforms
  • Recommended
  • img 3 Ratings & 3 Reviews
  • icon_desktop icon_ios icon_Android icon_mac
  • img 3 Ratings & 2 Reviews
  • icon_ubuntu icon_desktop icon_ios icon_Android icon_mac icon_linux
  • img 6 Ratings & 0 Reviews
  • icon_desktop

Pricing

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Price Plans

$ 15.00

Growth

$ 49.00

Pro

$ 78.00

Pro + AI Copilot

+ 1 more plans img

$ 24.00

Lite

$ 34.00

Pro

$ 59.00

Elite

View Details img

Price on Request

Get customise plan according to your business requirement

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  • Free Trial
  • Lifetime Plan
  • img
  • img
  • img

Ratings

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Overall ratings

4.7

3 Ratings & 3 Reviews

93% Likelihood to Recommend

See all Freshdesk reviews img

5

3 Ratings & 2 Reviews

100% Likelihood to Recommend

See all Hiver Help Desk Software reviews img

4.5

6 Ratings & 0 Reviews

91% Likelihood to Recommend

Pros & Cons

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Pros

Not Available

Currently no pros are available. Please check back later

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I can't remember the last time i had to forward or cc someone on a thread. That'...Read more - Sowmya Chellaperumal Jul 03, 2023

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The platform required no implementation, easy onboarding with a 30 mins call dir...Read more - Arjun Rajagopal Jun 23, 2023

Not Available

Currently no pros are available. Please check back later

Cons

Not Available

Currently no cons are available. Please check back later

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None that I could think of - Sowmya Chellaperumal Jul 03, 2023

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None - Arjun Rajagopal Jun 23, 2023

Not Available

Currently no cons are available. Please check back later

Reviews

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Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

extremely easy to adapt to and serves perfectly well for all customer service related activities.

Deepa Keen Jul 03, 2023

Seamless Collaboration Made Easy with Hiver

Sowmya Chellaperumal Jul 03, 2023

See all Hiver Help Desk Software reviews img

Rating

Jaidev Jangra Jan 28, 2025

Rating

Krishna Kumar Choudhary Jan 23, 2025

Reviews with Video

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Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support
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Freshdesk Review: Is It Good
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Freshdesk Review 2023 | Best Customer Service Software

See all (3)

Not Available

Currently no reviews are available. Please check back later

Not Available

Currently no reviews are available. Please check back later

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Ticket Management
  • checked Agent Shifts
  • checked Agent Scripts
  • checked Email Bot
  • checked Auto-Triage
  • checked Email, social, chat, phone channels
  • checked Omnichannel
  • checked Roles & Permissions
  • checked IP & Network Restrictions
  • checked Intelligent ticket assignment
  • checked Round-robin Routing
  • checked Portal Rebrand
  • checked Multiple Products
  • checked Dynamic Ticket Forms
  • checked HIPAA Compliance
  • checked Abandoned Call Metrics
  • checked Co-Browsing
  • checked Audit Logs
  • checked Sandbox
  • checked Collaboration
  • checked Multichannel Support
  • checked Feedback Automation
  • checked Self Service Portal
  • checked Helpdesk Report
  • checked Customization
  • checked Process Automations
  • checked Agent collision detection
  • checked SLA Management
  • checked Time Tracking
  • checked CSAT Surveys
  • checked Performance Reports
  • checked Multilingual
  • checked Custom Reports
  • checked Custom Reports & Dashboards
  • checked Customer Segments
  • checked Speech Enabled
  • checked Collaboration
  • checked Email Templates
  • checked Email Notes
  • checked Mobile App
  • checked Email Support
  • checked Auto - Responders
  • checked Automation
  • checked Access Control
  • checked Ticketing
  • checked IT Asset Management
  • checked Change Management
  • checked Self-Service Portal
  • checked Purchasing
  • checked Analytics Dashboard & Reports
  • checked Knowledge Management
  • checked Custom License Management
  • checked HR Management

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Top Alternative Products

Nuevadesk

Nuevadesk

Zoho Desk

Zoho Desk

Zendesk

Zendesk

Vision Helpdesk

Vision Helpdesk

See all Freshdesk alternatives img
Nuevadesk

Nuevadesk

Zoho Desk

Zoho Desk

Desku

Desku

Zendesk

Zendesk

See all Hiver Help Desk Software alternatives img
Nuevadesk

Nuevadesk

Zoho Desk

Zoho Desk

Desku

Desku

Front

Front

See all Track It alternatives img

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