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Kapture CX VS Microsoft Dynamics Crm

Let’s have a side-by-side comparison of Kapture CX vs Microsoft Dynamics Crm to find out which one is better. This software comparison between Kapture CX and Microsoft Dynamics Crm is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Kapture CX or Microsoft Dynamics Crm fits your business.

Quick View

  • Rating & Review
  • Platforms
  • Recommended
  • img 16 Ratings & 16 Reviews
  • icon_ubuntu icon_desktop icon_ios icon_Android icon_mac icon_linux
  • img 11 Ratings & 11 Reviews
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Pricing

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Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

Get Now

  • Free Trial
  • Lifetime Plan
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  • img Free Trial
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Ratings

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Overall ratings

4.2

16 Ratings & 16 Reviews

83% Likelihood to Recommend

4.3

11 Ratings & 11 Reviews

85% Likelihood to Recommend

Pros & Cons

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Pros

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Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

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We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

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Comprehensive features that enhance productivity and drive growth. - Vikas Jul 01, 2025

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Seamless integration with Microsoft tools enhances overall productivity. - Nareshkannan Jun 21, 2025

Cons

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We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

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As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

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New users might find the feature-rich interface overwhelming, requiring signific...Read more - Vikas Jul 01, 2025

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Integrating with non-Microsoft third-party applications can sometimes require ad...Read more - Nareshkannan Jun 21, 2025

Reviews

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Verified customer reviews

User friendly!

Srijit Saha Sep 05, 2024

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

AI-Powered Insights for Smarter Decisions

Vikas Jul 01, 2025

Enhanced Collaboration Across Departments

Nareshkannan Jun 21, 2025

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Dashboard
  • checked Call Logging
  • checked Customer Support
  • checked Collaboration
  • checked 360° Customer View
  • checked Omnichannel
  • checked Seamless Sales, Service & Support
  • checked Customer Service
  • checked Call Center Management
  • checked Audit Trail
  • checked Routing
  • checked Customizable Branding
  • checked Mobile App
  • checked Ticketing Management
  • checked Chatbot
  • checked Analytics & Reporting
  • checked Agent Assist
  • checked Dashboards
  • checked Live Chat
  • checked Market Trend Analysis
  • checked CRM Database
  • checked KPI Tracking
  • checked Interactive Voice Response (IVR) Integration
  • checked Customer Insights
  • checked Omnichannel Support
  • checked Marketing Tools Integration
  • checked Email Marketing Tools Integration
  • checked Customer Segmentation
  • checked Third Party Integrations
  • checked Interaction History
  • checked Sales Funnel Management
  • checked Sales Projections
  • checked Personalized Dashboards
  • checked AI Assistants
  • checked GDPR & Data Privacy
  • checked Backup & Disaster Recovery
  • checked Template and Document Management
  • checked Internal Messaging System
  • checked Trigger-Based Automation
  • checked Automated Sales Workflow
  • checked Lead Lifecycle Management
  • checked Role-Based Access Control (RBAC)
  • checked Calendar Integration
  • checked Account Management
  • checked Territory Management
  • checked Increase Productivity
  • checked Improve Project Management
  • checked Build Trust
  • checked Empower Field Agents
  • checked Power Efficiency
  • checked Streamline your Customer Service
  • checked Personalize your Service
  • checked Quote Management
  • checked Opportunity Management
  • checked Predictive Analytics
  • checked Push Notifications
  • checked Audience Segmentation
  • checked Customer Profiles
  • checked Sales Order Management
  • checked Data Encryption
  • checked Lead Nurturing
  • checked Sales Reports
  • checked Data Import/Export
  • checked Social Media Integration
  • checked Improve Engagement

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Similar Comparison

Kapture CX vs Microsoft Dynamics Crm Comparison FAQs

Software questions,
answered

While Kapture CX offers customized features, Microsoft Dynamics Crm has diverse modules. Select between Kapture CX or Microsoft Dynamics Crm as per your business needs.

Both these products offer similar features but with a different approach. While Kapture CX emphasizes on user experiences, Microsoft Dynamics Crm focuses on functionalities.

It all depends on the functionalities that you prefer. While Kapture CX offers add-ons along with essential features, Microsoft Dynamics Crm emphasizes on customization.

No, the difference between Kapture CX and Microsoft Dynamics Crm lies in terms of features and functionalities. While Kapture CX can be customized as per the user’s needs, Microsoft Dynamics Crm addresses the diverse audience.

It depends upon your business requirement. Both Kapture CX and Microsoft Dynamics Crm provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Kapture CX is customizable, Kapture CX offers comprehensive modules.

A Quick Comparison Between Kapture CX vs Microsoft Dynamics Crm

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Kapture CX vs Microsoft Dynamics Crm In terms of Features
  • Comparison Between Kapture CX and Microsoft Dynamics Crm In terms of Deployment Type
  • Kapture CX or Microsoft Dynamics Crm : Which Is Ideal for Your Industry
  • Which Is Better? - Kapture CX or Microsoft Dynamics Crm

Comparison of Kapture CX vs Microsoft Dynamics Crm In terms of Features

Kapture CX includes features like Dashboard, Call Logging, Customer Support and Collaboration. Microsoft Dynamics Crm is known for functionalities like Market Trend Analysis, CRM Database, KPI Tracking and Interactive Voice Response (IVR) Integration. When you compare Kapture CX vs Microsoft Dynamics Crm , look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Kapture CX and Microsoft Dynamics Crm In terms of Deployment Type

While Kapture CX supports Web Based deployment; Microsoft Dynamics Crm is suitable for Web Based deployment. While selecting between Kapture CX and Microsoft Dynamics Crm , figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Kapture CX or Microsoft Dynamics Crm : Which Is Ideal for Your Industry

Kapture CX is ideal for industries like All Industries. For All Industries, Microsoft Dynamics Crm is a better choice. If you are confused between Kapture CX or Microsoft Dynamics Crm , you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Kapture CX or Microsoft Dynamics Crm

Kapture CX and Microsoft Dynamics Crm can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Kapture CX and Microsoft Dynamics Crm during demo to decide which one is best for your business.

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