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Kustomer VS LiveAgent

Let’s have a side-by-side comparison of Kustomer vs LiveAgent to find out which one is better. This software comparison between Kustomer and LiveAgent is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Kustomer or LiveAgent fits your business.

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  • Rating & Review
  • Platforms
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  • Not Available

  • img 4 Ratings & 4 Reviews
  • icon_desktop icon_ios icon_Android
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Pricing

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Price Plans

$ 89.00

Enterprise

$ 139.00

Ultimate

View Details img

$ 13.00

Small business

$ 30.00

Medium business

$ 49.00

Large business

+ 1 more plans img

  • Free Trial
  • Lifetime Plan
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Ratings

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Overall ratings

Not Available

Currently no ratings are available. Please check back later

4.6

4 Ratings & 4 Reviews

Pros & Cons

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Pros

Not Available

Currently no pros are available. Please check back later

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Techjockey helped our company match up with the best software to fulfill our ne...Read more - Bhavin gada Oct 19, 2018

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I spoke with John Searle, who was very knowledgeable regarding what options were...Read more - Avinash Kumar Oct 12, 2018

Cons

Not Available

Currently no cons are available. Please check back later

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N/A - Bhavin gada Oct 19, 2018

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N/A - Avinash Kumar Oct 12, 2018

Reviews

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Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

I am highly highly satisfied with the service

Bhavin gada Oct 19, 2018

Very Helpful Company

Avinash Kumar Oct 12, 2018

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Customer Management
  • checked Self Service
  • checked Context Cards
  • checked Collaboration
  • checked Live Chat
  • checked Knowledge Base
  • checked Sentiment
  • checked Reporting & Analytics
  • checked Universal inbox
  • checked Ticket fields (custom fields)
  • checked Tags
  • checked Mass actions / Bulk actions
  • checked Split tickets
  • checked Merge tickets
  • checked Internal tickets / Agent notes
  • checked Hybrid ticket stream
  • checked Agent collision detection
  • checked SLA / Service Level Agreements
  • checked Time rules
  • checked Automated ticket distribution
  • checked Contact fields / Contacts / Companies

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Top Alternative Products

Freshdesk

Freshdesk


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Zendesk

Zendesk


HelpSpot

HelpSpot


See all Kustomer alternatives img
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Froged


Osticket

Osticket


Ada

Ada


Front

Front


See all LiveAgent alternatives img

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Similar Comparison

Kustomer vs LiveAgent Comparison FAQs

Software questions,
answered

While Kustomer offers customized features, LiveAgent has diverse modules. Select between Kustomer or LiveAgent as per your business needs.

Both these products offer similar features but with a different approach. While Kustomer emphasizes on user experiences, LiveAgent focuses on functionalities.

It all depends on the functionalities that you prefer. While Kustomer offers add-ons along with essential features, LiveAgent emphasizes on customization.

No, the difference between Kustomer and LiveAgent lies in terms of features and functionalities. While Kustomer can be customized as per the user’s needs, LiveAgent addresses the diverse audience.

It depends upon your business requirement. Both Kustomer and LiveAgent provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Kustomer is customizable, Kustomer offers comprehensive modules.

A Quick Comparison Between Kustomer vs LiveAgent

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Kustomer vs LiveAgent In terms of Features
  • Comparison Between Kustomer and LiveAgent In terms of Deployment Type
  • Kustomer or LiveAgent: Which Is Ideal for Your Industry
  • Which Is Better? - Kustomer or LiveAgent

Comparison of Kustomer vs LiveAgent In terms of Features

Kustomer includes features like Customer Management, Self Service, Contextual and Collaboration. LiveAgent is known for functionalities like Universal Apps, Mobile Ticketing, Merge Tags and Bulk Actions. When you compare Kustomer vs LiveAgent, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Kustomer and LiveAgent In terms of Deployment Type

While Kustomer supports Web Based deployment; LiveAgent is suitable for Web Based deployment. While selecting between Kustomer and LiveAgent, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Kustomer or LiveAgent: Which Is Ideal for Your Industry

Kustomer is ideal for industries like All Industries. For All Industries, LiveAgent is a better choice. If you are confused between Kustomer or LiveAgent, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Kustomer or LiveAgent

Kustomer and LiveAgent can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Kustomer and LiveAgent during demo to decide which one is best for your business.

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