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Lucidya VS Kapture CX

Let’s have a side-by-side comparison of Lucidya vs Kapture CX to find out which one is better. This software comparison between Lucidya and Kapture CX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Lucidya or Kapture CX fits your business.

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  • img 16 Ratings & 16 Reviews
  • icon_ubuntu icon_desktop icon_ios icon_Android icon_mac icon_linux

Pricing

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Price Plans

Price on Request

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Price on Request

Get customise plan according to your business requirement

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  • Free Trial
  • Lifetime Plan
  • img Free Trial
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Ratings

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Overall ratings

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4.2

16 Ratings & 16 Reviews

83% Likelihood to Recommend

Pros & Cons

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Pros

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Currently no pros are available. Please check back later

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Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

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We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

Cons

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We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

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As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

Reviews

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Verified customer reviews

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Currently no reviews are available. Please check back later

User friendly!

Srijit Saha Sep 05, 2024

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Social listening
  • checked Response Time Monitoring
  • checked Custom Tagging
  • checked Customer Journey Mapping
  • checked Customer Profiles
  • checked Alerts & Notifications
  • checked Multi Language Support
  • checked Topic Detection
  • checked Benchmarking
  • checked Audience Segmentation
  • checked Brand Health Monitoring
  • checked Omnichannel Tracking
  • checked Sentiment Analysis
  • checked Geolocation Tracking
  • checked Dashboard
  • checked Call Logging
  • checked Customer Support
  • checked Collaboration
  • checked 360° Customer View
  • checked Omnichannel
  • checked Seamless Sales, Service & Support
  • checked Customer Service
  • checked Call Center Management
  • checked Audit Trail
  • checked Routing
  • checked Customizable Branding
  • checked Mobile App
  • checked Ticketing Management
  • checked Chatbot
  • checked Analytics & Reporting
  • checked Agent Assist
  • checked Dashboards
  • checked Live Chat

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Similar Comparison

Lucidya vs Kapture CX Comparison FAQs

Software questions,
answered

While Lucidya offers customized features, Kapture CX has diverse modules. Select between Lucidya or Kapture CX as per your business needs.

Both these products offer similar features but with a different approach. While Lucidya emphasizes on user experiences, Kapture CX focuses on functionalities.

It all depends on the functionalities that you prefer. While Lucidya offers add-ons along with essential features, Kapture CX emphasizes on customization.

No, the difference between Lucidya and Kapture CX lies in terms of features and functionalities. While Lucidya can be customized as per the user’s needs, Kapture CX addresses the diverse audience.

It depends upon your business requirement. Both Lucidya and Kapture CX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Lucidya is customizable, Lucidya offers comprehensive modules.

A Quick Comparison Between Lucidya vs Kapture CX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Lucidya vs Kapture CX In terms of Features
  • Comparison Between Lucidya and Kapture CX In terms of Deployment Type
  • Lucidya or Kapture CX: Which Is Ideal for Your Industry
  • Which Is Better? - Lucidya or Kapture CX

Comparison of Lucidya vs Kapture CX In terms of Features

Lucidya includes features like Social listening, Canned Responses, Customization and Customer Journey Mapping. Kapture CX is known for functionalities like Dashboard, Call Logging, Customer Support and Collaboration. When you compare Lucidya vs Kapture CX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Lucidya and Kapture CX In terms of Deployment Type

While Lucidya supports Web Based deployment; Kapture CX is suitable for Web Based deployment. While selecting between Lucidya and Kapture CX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Lucidya or Kapture CX: Which Is Ideal for Your Industry

Lucidya is ideal for industries like All Industries. For All Industries, Kapture CX is a better choice. If you are confused between Lucidya or Kapture CX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Lucidya or Kapture CX

Lucidya and Kapture CX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Lucidya and Kapture CX during demo to decide which one is best for your business.

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