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  3. ManageEngine ServiceDesk Plus VS BMC Helix ITSM

ManageEngine ServiceDesk Plus VS BMC Helix ITSM

Let’s have a side-by-side comparison of ManageEngine ServiceDesk Plus vs BMC Helix ITSM to find out which one is better. This software comparison between ManageEngine ServiceDesk Plus and BMC Helix ITSM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether ManageEngine ServiceDesk Plus or BMC Helix ITSM fits your business.

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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

5

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BMC Helix ITSM
BMC Helix ITSM

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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

5

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BMC Helix ITSM
BMC Helix ITSM

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  • Ratings

  • Reviews

  • Features

  • Gallery

  • Specifications

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  • Rating & Review
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  • Recommended
  • img 1 Ratings & 1 Reviews
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Pricing

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Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

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  • Free Trial
  • Lifetime Plan
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  • img Free Trial
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Ratings

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Overall ratings

5

1 Ratings & 1 Reviews

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Pros & Cons

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Pros

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Jaclyn was very helpful and steered me to a software company that fit our needs ...Read more - nidhi Sep 14, 2016

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Cons

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N/A - nidhi Sep 14, 2016

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Reviews

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Verified customer reviews

these folks are great

nidhi Sep 14, 2016

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Incident Management
  • checked Scheduled Reports
  • checked Custom Ticket Templates
  • checked Two-Factor Authentication (2FA)
  • checked SLA Management
  • checked Contract Management
  • checked Sandbox / Test Environments
  • checked Kanban Boards
  • checked Custom Workflows
  • checked Alerts & Notifications
  • checked Knowledge Base
  • checked Self Service Portal
  • checked Release Management
  • checked Change Management
  • checked Problem Management
  • checked Asset Management
  • checked Multi-Language Support
  • checked Modern persona-based UX
  • checked Knowledge Management
  • checked Service Level Management
  • checked Service Request Management
  • checked Configuration Management
  • checked Asset Management
  • checked Change Management
  • checked Problem Management
  • checked Incident Management
  • checked Collaboration Tools
  • checked Transforming the agent experience
  • checked Container Deployment
  • checked Powerful, stunning reports and visualizations
  • checked Cognitive automation capabilities
  • checked BMC Helix Multi-Cloud Service Management
  • checked Comprehensive and intuitive service
  • checked Reporting & Analytics

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Freshservice

Freshservice

BOSSDesk

BOSSDesk

IncidentMonitor

IncidentMonitor

ServiceNow

ServiceNow

See all ManageEngine ServiceDesk Plus alternatives img
Jira Service Management

Jira Service Management

ServiceNow

ServiceNow

BOSSDesk

BOSSDesk

IncidentMonitor

IncidentMonitor

See all BMC Helix ITSM alternatives img

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ManageEngine ServiceDesk Plus vs BMC Helix ITSM Comparison FAQs

Software questions,
answered

While ManageEngine ServiceDesk Plus offers customized features, BMC Helix ITSM has diverse modules. Select between ManageEngine ServiceDesk Plus or BMC Helix ITSM as per your business needs.

Both these products offer similar features but with a different approach. While ManageEngine ServiceDesk Plus emphasizes on user experiences, BMC Helix ITSM focuses on functionalities.

It all depends on the functionalities that you prefer. While ManageEngine ServiceDesk Plus offers add-ons along with essential features, BMC Helix ITSM emphasizes on customization.

No, the difference between ManageEngine ServiceDesk Plus and BMC Helix ITSM lies in terms of features and functionalities. While ManageEngine ServiceDesk Plus can be customized as per the user’s needs, BMC Helix ITSM addresses the diverse audience.

It depends upon your business requirement. Both ManageEngine ServiceDesk Plus and BMC Helix ITSM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While ManageEngine ServiceDesk Plus is customizable, ManageEngine ServiceDesk Plus offers comprehensive modules.

A Quick Comparison Between ManageEngine ServiceDesk Plus vs BMC Helix ITSM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of ManageEngine ServiceDesk Plus vs BMC Helix ITSM In terms of Features
  • Comparison Between ManageEngine ServiceDesk Plus and BMC Helix ITSM In terms of Deployment Type
  • ManageEngine ServiceDesk Plus or BMC Helix ITSM: Which Is Ideal for Your Industry
  • Which Is Better? - ManageEngine ServiceDesk Plus or BMC Helix ITSM

Comparison of ManageEngine ServiceDesk Plus vs BMC Helix ITSM In terms of Features

ManageEngine ServiceDesk Plus includes features like Incident Management, Scheduled Reports, Templates and Two-Factor Authentication (2FA). BMC Helix ITSM is known for functionalities like Modern persona-based UX, Knowledge Management, Service Level Management and Self Service Portal. When you compare ManageEngine ServiceDesk Plus vs BMC Helix ITSM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between ManageEngine ServiceDesk Plus and BMC Helix ITSM In terms of Deployment Type

While ManageEngine ServiceDesk Plus supports Web Based and On Premises deployment; BMC Helix ITSM is suitable for Web Based deployment. While selecting between ManageEngine ServiceDesk Plus and BMC Helix ITSM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

ManageEngine ServiceDesk Plus or BMC Helix ITSM: Which Is Ideal for Your Industry

ManageEngine ServiceDesk Plus is ideal for industries like All Industries. For All Industries, BMC Helix ITSM is a better choice. If you are confused between ManageEngine ServiceDesk Plus or BMC Helix ITSM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - ManageEngine ServiceDesk Plus or BMC Helix ITSM

ManageEngine ServiceDesk Plus and BMC Helix ITSM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare ManageEngine ServiceDesk Plus and BMC Helix ITSM during demo to decide which one is best for your business.

Author: Techjockey Team

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