BMC Helix ITSM

What is BMC Helix ITSM?

BMC Helix ITSM is a SaaS-based IT service management software that fuels its users' IT transformation with people-centric, intelligent user experiences, allowing them to work in a smart way. Thus offering a seamless service experience across different cloud environments, ensuring higher data security, scalability and accountability. Moreover, BMC Helix IT service management tool provides its users with a modern persona-based UX that can be optimized across several devices.

The software helps its users in offering self-help service to their clients, thus reducing the frequency of repetitive concerns from customers. Further, users get access to cognitive automation capabilities, using which they can transform their agents' experience. They can also prioritize their business needs by integrating with a single CMDB.

How does BMC Helix ITSM help users in managing their assets?

1. BMC Helix ITSM’s software license management feature helps its users in ensuring compliance and they can also avoid audit costs in an efficient manner.
2. The software helps its users in tracking down the exact location of their assets. It also offers complete details about the user and the number of assets that are being used.
3. With BMC Helix ITSM, organizations can offer remote support and automated configuration functions to their client’s systems.
4. Users can identify contract infringement and purchasing opportunities in a proactive manner with BMC Helix ITSM.

Pricing of BMC Helix ITSM

The pricing of BMC Helix ITSM is available on request. You can request a callback to connect with our experts. They will offer you a negotiable quote and other necessary support.

Benefits of BMC Helix IT Service Management Software

1. Incident and Problem Management - With BMC Helix ITSM, users can create and resolve incidents at a faster pace with the help of context-aware, intelligent and proactive incident matching mechanisms. They can integrate with a single CMDB to gain direct visibility to business-related priorities.
2. Proactive Service Resolution - BMC Helix ITSM is equipped with top-class ITOM and ITSM. That enables proactive service resolution, allowing users to monitor, discover, service and remediate events when they occur. Further, they can also address highly critical issues within their service, IT infrastructure and operation management.
3. Knowledge Management - With BMC Helix ITSM, users can deliver accurate and fast services using inbuilt Knowledge-Centered Service (KCS). They also get access to robust multi-media content and can even integrate external knowledge base to resolve customer-related issues at a faster rate.
4. Smart Reporting - Users can view extensive reports on the dashboard in a quick and hassle-free manner. BMC Helix ITSM offers 90 types of detailed reports. Further, users can create custom dashboards and reports. The storyboard feature offered by the software can be used to create slideshows showcasing functional data-based reports.
5. Service Request Management - By using BMC Helix ITSM, users get to showcase a detailed catalog of service requests. It reflects a variety of services that they offer to their internal and external customers. Users can also enable the self-help service through knowledge access, reducing a vast number of calls to their service desk.