Xurrent Pricing & Plans

Xurrent price is available on request

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Self Service Portal

Mobile‑friendly portal for users to request, track, and manage service needs anytime on any device from one interface.

Incident Management

Streamlined incident logging, collaboration, escalation and resolution workflows to enhance IT support efficiency.

Knowledge Management

AI‑assisted creation and updates of knowledge base articles to improve problem resolution and content accuracy.

Workflow Automation

No‑code orchestration engine automates approvals, notifications and escalations to remove process bottlenecks.

Real Time Analytics

Real‑time dashboards and over 400 reports offering insights into service metrics, performance, trends and KPIs.

Project Management

Built‑in project and task tracking integrated with ITSM workflows eliminates context switching across tools.

Root Cause Analysis

Root‑cause analysis and issue tracking to prevent recurring incidents and minimize service interruptions.

Time Tracking

Built‑in module for logging work effort and time within service workflows to optimize resource allocation and billing.

SLA Management

Automated SLA configuration and monitoring ensures service commitments are tracked and met consistently.

Service Hierarchy Browser

Browse and manage a structured service hierarchy to visualize dependencies and service performance.

Risk Management

Tools to identify, assess and mitigate operational risks to ensure service continuity and compliance readiness.

Configuration Management

Maintain CMDB with service asset relationships to improve impact analysis and change decision making.

Multi Channel Support

Handle tickets and user interactions across email, chat, portal, and more within a single unified interface.

Release Management

Plan, schedule, and deploy new features or fixes efficiently while maintaining system integrity and uptime.

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Brand Name	Xurrent
Information	The Xurrent platform seamlessly connects teams to optimize IT service management through its AI-forward, service-oriented, and multi-tenant SaaS architecture.
Founded Year	2010
Director/Founders	Cor Winkler Prins, Laurens Pit, Mathijs Sterk
Company Size	101-500 Employees