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  2. IT Service Management Tools

  3. Xurrent

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Xurrent

Brand: Xurrent

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Features

  • check_icon Self Service Portal
  • check_icon Incident Management
  • check_icon Knowledge Management
  • check_icon Workflow Automation
  • check_icon Real Time Analytics

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Xurrent Pricing & Plans

Xurrent price is available on request

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Xurrent Gallery

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Xurrent Features

  • icon_check Self Service Portal Mobile‑friendly portal for users to request, track, and manage service needs anytime on any device from one interface.
  • icon_check Incident Management Streamlined incident logging, collaboration, escalation and resolution workflows to enhance IT support efficiency.
  • icon_check Knowledge Management AI‑assisted creation and updates of knowledge base articles to improve problem resolution and content accuracy.
  • icon_check Workflow Automation No‑code orchestration engine automates approvals, notifications and escalations to remove process bottlenecks.
  • icon_check Real Time Analytics Real‑time dashboards and over 400 reports offering insights into service metrics, performance, trends and KPIs.
  • icon_check Project Management Built‑in project and task tracking integrated with ITSM workflows eliminates context switching across tools.
  • icon_check Root Cause Analysis Root‑cause analysis and issue tracking to prevent recurring incidents and minimize service interruptions.
  • icon_check Time Tracking Built‑in module for logging work effort and time within service workflows to optimize resource allocation and billing.
  • icon_check SLA Management Automated SLA configuration and monitoring ensures service commitments are tracked and met consistently.
  • icon_check Service Hierarchy Browser Browse and manage a structured service hierarchy to visualize dependencies and service performance.
  • icon_check Risk Management Tools to identify, assess and mitigate operational risks to ensure service continuity and compliance readiness.
  • icon_check Configuration Management Maintain CMDB with service asset relationships to improve impact analysis and change decision making.
  • icon_check Multi Channel Support Handle tickets and user interactions across email, chat, portal, and more within a single unified interface.
  • icon_check Release Management Plan, schedule, and deploy new features or fixes efficiently while maintaining system integrity and uptime.

Xurrent Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Windows iOS Android MacOS
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Medium Business, Enterprises
  • Email, Communities
  • API Integration
  • Webinars, Videos
  • English
  • AI Integrated

Xurrent Reviews and Ratings

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Xurrent Company Details

Brand Name Xurrent
Information The Xurrent platform seamlessly connects teams to optimize IT service management through its AI-forward, service-oriented, and multi-tenant SaaS architecture.
Founded Year 2010
Director/Founders Cor Winkler Prins, Laurens Pit, Mathijs Sterk
Company Size 101-500 Employees

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