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Brand: Mindarray Systems
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Features
Incident Management Problem Management Change Management Service Level Management Knowledge Management See all 
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Incident Management
Real-time tracking, automatic classification, SLA monitoring to speed resolution of service disruptions.
Problem Management
Root-cause analysis, proactive issue detection and integration with knowledge base to prevent recurring incidents.
Change Management
Structured request workflows, risk assessment, approval process, rollback & recovery planning for safe modifications.
Service Level Management
Define, monitor SLAs; automated reports & dashboards to ensure services meet performance and quality goals.
Knowledge Management
Centralized repository of knowledge articles & FAQs; accessible via portal to empower self-help.
Configuration Management
Maintains relationships among configuration items (CIs); helps in impact analysis & managing dependencies.
Patch Management
Scans vulnerabilities automatically; schedules, approves, and deploys patches across endpoints.
Self-Service Management
Users raise incidents or requests; get suggestions from knowledge base reducing support overhead.
Ticket Automation
Uses AI/ML rules & business impact to decide which tickets to assign first and how to route.
Root Cause Analysis
Equip teams to uncover underlying causes of recurring incidents, not just symptomatic fixes.
Multi-Tenant Management
Manage multiple departments or clients on single deployment instance with data isolation.
Reporting & Analytics
Drag-n-drop dashboards, OOB and custom reports for diverse stakeholder needs.
Compliance Management
Health checks & reports, patch-testing safeguards, audit trails to meet regulatory standards.
Workflow Customization
Define workflows covering escalations, notifications, approvals tailored to business requirements.
| Brand Name | Mindarray Systems |
| Information | MindArray Systems provides IT performance management suite, Minder, for business and organizations to monitor & analyze performance across complete IT infrastructure. |
| Founded Year | 2010 |
| Director/Founders | Alpesh Dhamelia |
| Company Size | 101-500 Employees |
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