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SolarWinds Service Desk

Brand: SolarWinds

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Personalized
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Starting at

$ 39.00 /Month/Technician

Features

Incident Management
Problem Management
Change Management
Release Management
Service Catalog Management

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SolarWinds Service Desk Pricing & Plans

Essentials

Incident Management
Knowledge Base
Service Portal
Asset Management
Service Catalog
Change Management
Service Level Agreement (SLA)

- Employees (Technician)
- Monthly

Starting at $ 39.00

Advanced

Includes Essentials Benefits+
Custom Fields and Forms
Advanced Automations
Virtual Agent
Network Discovery
Enterprise Service Management
Contract Management

- Employees (Technician)
- Monthly

Starting at $ 79.00

Premier

Includes Advanced Benefits+
Visual CMDB and Dependency Mapping
Up to 1,500 API calls per user per minute
Virtual Agent – Premier
Runbooks
SolarWinds AI – Premier (US & EU data center only)
Advanced Support

- Employees (Technician)
- Monthly

Starting at $ 99.00

SolarWinds Service Desk Features

Incident Management Streamlines incident logging, classification, prioritization, and resolution through automated workflows.
Problem Management Helps identify root causes of recurring incidents and minimizes business impact with structured problem records.
Change Management Provides controlled workflows for requesting, reviewing, and implementing IT changes to reduce service risks.
Release Management Coordinates planning, scheduling, and deployment of software releases with built-in approval processes.
Service Catalog Management Defines standardized service offerings with request forms, workflows, and approvals for business users.
Knowledge Management Maintains searchable knowledge articles and FAQs to enable faster resolutions and ticket deflection.
Configuration Management Maps and tracks relationships among IT assets and services within a centralized CMDB.
Software License Management Monitors purchased software licenses and ensures compliance with alerts for expirations and renewals.
Service Level Management Allows definition, monitoring, and enforcement of SLAs with escalations for breached response targets.
Request Routing Uses automation rules and AI-driven logic to assign incidents and requests to the right service teams.
Forms Management Enables creation of dynamic, rules-based forms with custom fields and conditional dependencies.
Notification Management Sends automated notifications for ticket updates, SLA breaches, and workflow status changes.
Reporting & Analytics Generates on-demand or scheduled reports with SLA, incident, and asset performance insights.
Self Service Portal Offers a centralized portal for submitting tickets, checking status, and accessing knowledge base.

SolarWinds Service Desk Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Training:
Language:
AI Features:

Ubuntu Windows MacOS Linux
Desktop
Web-Based
All Industries
All Businesses
Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
Email, Communities
Documentation, Videos
English
AI Integrated

SolarWinds Company Details

Brand Name	SolarWinds
Information	SolarWinds is a leading provider of simple, powerful and secure solutions designed to help organizations accelerate business transformation in today’s hybrid IT world by monitor and manage the performance of their IT environments, whether on-premises, in the cloud or in hybrid deployments
Founded Year	1999
Director/Founders	Don Yonce, Donald Yonce, Greg Gonzalez
Company Size	1000+ Employees
Other Products	SolarWinds Web Help Desk, SolarWinds Security Event Manager