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SolarWinds Service Desk

Brand: SolarWinds

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Starting at

$ 39.00 /Month/Technician

Features

  • check_icon Incident Management
  • check_icon Problem Management
  • check_icon Change Management
  • check_icon Release Management
  • check_icon Service Catalog Management
  • See all img

SolarWinds Service Desk Pricing & Plans

Essentials
  • Incident Management
  • Knowledge Base
  • Service Portal
  • Asset Management
  • Service Catalog
  • Change Management
  • Service Level Agreement (SLA)
    • Employees (Technician)
    • Monthly
Starting at $ 39.00
Advanced
  • Includes Essentials Benefits+
  • Custom Fields and Forms
  • Advanced Automations
  • Virtual Agent
  • Network Discovery
  • Enterprise Service Management
  • Contract Management
    • Employees (Technician)
    • Monthly
Starting at $ 79.00
Premier
  • Includes Advanced Benefits+
  • Visual CMDB and Dependency Mapping
  • Up to 1,500 API calls per user per minute
  • Virtual Agent – Premier
  • Runbooks
  • SolarWinds AI – Premier (US & EU data center only)
  • Advanced Support
    • Employees (Technician)
    • Monthly
Starting at $ 99.00

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SolarWinds Service Desk Features

  • icon_check Incident Management Streamlines incident logging, classification, prioritization, and resolution through automated workflows.
  • icon_check Problem Management Helps identify root causes of recurring incidents and minimizes business impact with structured problem records.
  • icon_check Change Management Provides controlled workflows for requesting, reviewing, and implementing IT changes to reduce service risks.
  • icon_check Release Management Coordinates planning, scheduling, and deployment of software releases with built-in approval processes.
  • icon_check Service Catalog Management Defines standardized service offerings with request forms, workflows, and approvals for business users.
  • icon_check Knowledge Management Maintains searchable knowledge articles and FAQs to enable faster resolutions and ticket deflection.
  • icon_check Configuration Management Maps and tracks relationships among IT assets and services within a centralized CMDB.
  • icon_check Software License Management Monitors purchased software licenses and ensures compliance with alerts for expirations and renewals.
  • icon_check Service Level Management Allows definition, monitoring, and enforcement of SLAs with escalations for breached response targets.
  • icon_check Request Routing Uses automation rules and AI-driven logic to assign incidents and requests to the right service teams.
  • icon_check Forms Management Enables creation of dynamic, rules-based forms with custom fields and conditional dependencies.
  • icon_check Notification Management Sends automated notifications for ticket updates, SLA breaches, and workflow status changes.
  • icon_check Reporting & Analytics Generates on-demand or scheduled reports with SLA, incident, and asset performance insights.
  • icon_check Self Service Portal Offers a centralized portal for submitting tickets, checking status, and accessing knowledge base.

SolarWinds Service Desk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • Documentation, Videos
  • English
  • AI Integrated

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SolarWinds Company Details

Brand Name SolarWinds
Information SolarWinds is a leading provider of simple, powerful and secure solutions designed to help organizations accelerate business transformation in today’s hybrid IT world by monitor and manage the performance of their IT environments, whether on-premises, in the cloud or in hybrid deployments
Founded Year 1999
Director/Founders Don Yonce, Donald Yonce, Greg Gonzalez
Company Size 1000+ Employees
Other Products SolarWinds Web Help Desk, SolarWinds Security Event Manager

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