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Brand: SolarWinds
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$ 39.00 /Month/Technician
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Incident Management Problem Management Change Management Release Management Service Catalog Management See all 
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Incident Management Streamlines incident logging, classification, prioritization, and resolution through automated workflows. Problem Management Helps identify root causes of recurring incidents and minimizes business impact with structured problem records. Change Management Provides controlled workflows for requesting, reviewing, and implementing IT changes to reduce service risks. Release Management Coordinates planning, scheduling, and deployment of software releases with built-in approval processes. Service Catalog Management Defines standardized service offerings with request forms, workflows, and approvals for business users. Knowledge Management Maintains searchable knowledge articles and FAQs to enable faster resolutions and ticket deflection. Configuration Management Maps and tracks relationships among IT assets and services within a centralized CMDB. Software License Management Monitors purchased software licenses and ensures compliance with alerts for expirations and renewals. Service Level Management Allows definition, monitoring, and enforcement of SLAs with escalations for breached response targets. Request Routing Uses automation rules and AI-driven logic to assign incidents and requests to the right service teams. Forms Management Enables creation of dynamic, rules-based forms with custom fields and conditional dependencies. Notification Management Sends automated notifications for ticket updates, SLA breaches, and workflow status changes. Reporting & Analytics Generates on-demand or scheduled reports with SLA, incident, and asset performance insights. Self Service Portal Offers a centralized portal for submitting tickets, checking status, and accessing knowledge base. | Brand Name | SolarWinds |
| Information | SolarWinds is a leading provider of simple, powerful and secure solutions designed to help organizations accelerate business transformation in today’s hybrid IT world by monitor and manage the performance of their IT environments, whether on-premises, in the cloud or in hybrid deployments |
| Founded Year | 1999 |
| Director/Founders | Don Yonce, Donald Yonce, Greg Gonzalez |
| Company Size | 1000+ Employees |
| Other Products | SolarWinds Web Help Desk, SolarWinds Security Event Manager |
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