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Microsoft Dynamics Crm VS Kapture CX

Let’s have a side-by-side comparison of Microsoft Dynamics Crm vs Kapture CX to find out which one is better. This software comparison between Microsoft Dynamics Crm and Kapture CX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Microsoft Dynamics Crm or Kapture CX fits your business.

Quick View

  • Rating & Review
  • Platforms
  • Recommended
  • img 11 Ratings & 11 Reviews
  • icon_ubuntu icon_desktop icon_mac icon_linux
  • img 16 Ratings & 16 Reviews
  • icon_ubuntu icon_desktop icon_ios icon_Android icon_mac icon_linux

Pricing

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Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

Get Now

  • Free Trial
  • Lifetime Plan
  • img Free Trial
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Ratings

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Overall ratings

4.3

11 Ratings & 11 Reviews

85% Likelihood to Recommend

4.2

16 Ratings & 16 Reviews

83% Likelihood to Recommend

Pros & Cons

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Pros

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Comprehensive features that enhance productivity and drive growth. - Vikas Jul 01, 2025

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Seamless integration with Microsoft tools enhances overall productivity. - Nareshkannan Jun 21, 2025

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Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

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We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

Cons

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New users might find the feature-rich interface overwhelming, requiring signific...Read more - Vikas Jul 01, 2025

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Integrating with non-Microsoft third-party applications can sometimes require ad...Read more - Nareshkannan Jun 21, 2025

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We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

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As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

Reviews

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Verified customer reviews

AI-Powered Insights for Smarter Decisions

Vikas Jul 01, 2025

Enhanced Collaboration Across Departments

Nareshkannan Jun 21, 2025

User friendly!

Srijit Saha Sep 05, 2024

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Market Trend Analysis
  • checked CRM Database
  • checked KPI Tracking
  • checked Interactive Voice Response (IVR) Integration
  • checked Customer Insights
  • checked Omnichannel Support
  • checked Marketing Tools Integration
  • checked Email Marketing Tools Integration
  • checked Customer Segmentation
  • checked Third Party Integrations
  • checked Interaction History
  • checked Sales Funnel Management
  • checked Sales Projections
  • checked Personalized Dashboards
  • checked AI Assistants
  • checked GDPR & Data Privacy
  • checked Backup & Disaster Recovery
  • checked Template and Document Management
  • checked Internal Messaging System
  • checked Trigger-Based Automation
  • checked Automated Sales Workflow
  • checked Lead Lifecycle Management
  • checked Role-Based Access Control (RBAC)
  • checked Calendar Integration
  • checked Account Management
  • checked Territory Management
  • checked Increase Productivity
  • checked Improve Project Management
  • checked Build Trust
  • checked Empower Field Agents
  • checked Power Efficiency
  • checked Streamline your Customer Service
  • checked Personalize your Service
  • checked Quote Management
  • checked Opportunity Management
  • checked Predictive Analytics
  • checked Push Notifications
  • checked Audience Segmentation
  • checked Customer Profiles
  • checked Sales Order Management
  • checked Data Encryption
  • checked Lead Nurturing
  • checked Sales Reports
  • checked Data Import/Export
  • checked Social Media Integration
  • checked Improve Engagement
  • checked Dashboard
  • checked Call Logging
  • checked Customer Support
  • checked Collaboration
  • checked 360° Customer View
  • checked Omnichannel
  • checked Seamless Sales, Service & Support
  • checked Customer Service
  • checked Call Center Management
  • checked Audit Trail
  • checked Routing
  • checked Customizable Branding
  • checked Mobile App
  • checked Ticketing Management
  • checked Chatbot
  • checked Analytics & Reporting
  • checked Agent Assist
  • checked Dashboards
  • checked Live Chat

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Similar Comparison

Microsoft Dynamics Crm vs Kapture CX Comparison FAQs

Software questions,
answered

While Microsoft Dynamics Crm offers customized features, Kapture CX has diverse modules. Select between Microsoft Dynamics Crm or Kapture CX as per your business needs.

Both these products offer similar features but with a different approach. While Microsoft Dynamics Crm emphasizes on user experiences, Kapture CX focuses on functionalities.

It all depends on the functionalities that you prefer. While Microsoft Dynamics Crm offers add-ons along with essential features, Kapture CX emphasizes on customization.

No, the difference between Microsoft Dynamics Crm and Kapture CX lies in terms of features and functionalities. While Microsoft Dynamics Crm can be customized as per the user’s needs, Kapture CX addresses the diverse audience.

It depends upon your business requirement. Both Microsoft Dynamics Crm and Kapture CX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Microsoft Dynamics Crm is customizable, Microsoft Dynamics Crm offers comprehensive modules.

A Quick Comparison Between Microsoft Dynamics Crm vs Kapture CX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Microsoft Dynamics Crm vs Kapture CX In terms of Features
  • Comparison Between Microsoft Dynamics Crm and Kapture CX In terms of Deployment Type
  • Microsoft Dynamics Crm or Kapture CX: Which Is Ideal for Your Industry
  • Which Is Better? - Microsoft Dynamics Crm or Kapture CX

Comparison of Microsoft Dynamics Crm vs Kapture CX In terms of Features

Microsoft Dynamics Crm includes features like Market Trend Analysis, CRM Database, KPI Tracking and Interactive Voice Response (IVR) Integration. Kapture CX is known for functionalities like Dashboard, Call Logging, Customer Support and Collaboration. When you compare Microsoft Dynamics Crm vs Kapture CX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Microsoft Dynamics Crm and Kapture CX In terms of Deployment Type

While Microsoft Dynamics Crm supports Web Based deployment; Kapture CX is suitable for Web Based deployment. While selecting between Microsoft Dynamics Crm and Kapture CX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Microsoft Dynamics Crm or Kapture CX: Which Is Ideal for Your Industry

Microsoft Dynamics Crm is ideal for industries like All Industries. For All Industries, Kapture CX is a better choice. If you are confused between Microsoft Dynamics Crm or Kapture CX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Microsoft Dynamics Crm or Kapture CX

Microsoft Dynamics Crm and Kapture CX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Microsoft Dynamics Crm and Kapture CX during demo to decide which one is best for your business.

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