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  4. Sprinklr Service VS Oracle Customer Experience

Sprinklr Service VS Oracle Customer Experience

Let’s have a side-by-side comparison of Sprinklr Service vs Oracle Customer Experience to find out which one is better. This software comparison between Sprinklr Service and Oracle Customer Experience is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Sprinklr Service or Oracle Customer Experience fits your business.

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Sprinklr Service
Sprinklr Service

4.3

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Oracle Customer Experience
Oracle Customer Experience

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Sprinklr Service
Sprinklr Service

4.3

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Oracle Customer Experience
Oracle Customer Experience

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  • Features

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  • Recommended
  • img 6 Ratings & 2 Reviews
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Pricing

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Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

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  • Free Trial
  • Lifetime Plan
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  • img Free Trial
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Ratings

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Overall ratings

4.3

6 Ratings & 2 Reviews

100% Likelihood to Recommend

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Reviews

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Verified customer reviews

Rating

Naila Farheen Feb 22, 2024

Rating

rksh sinha Feb 22, 2024

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Reviews with Video

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Sprinklr Review: Pros and Cons
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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Quality Management
  • checked Live Chat SDK
  • checked Workforce Management
  • checked SLA Management
  • checked Case Automation & Ticketing
  • checked Agent Assist
  • checked Omnichannel Routing
  • checked Predictive Insights
  • checked Dashboards & Reporting
  • checked Conversational Analytics
  • checked Seamless Integration
  • checked Customer Data Platform
  • checked Content Management
  • checked Consent Management
  • checked Customer Analytics
  • checked Field Service Management
  • checked Knowledge Management
  • checked Service Request Management
  • checked Account Based Marketing
  • checked Incentive Compensation
  • checked Commerce Management
  • checked Partner Relationship Management
  • checked Subscription Management
  • checked Sales Forecasting
  • checked Account Management
  • checked Lead Management
  • checked Campaign Management
  • checked Journey Orchestration
  • checked Data Integration

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Top Alternative Products

Kapture CX

Kapture CX

Varta

Varta

Zoho CRM Plus

Zoho CRM Plus

SAP CX

SAP CX

See all Sprinklr Service alternatives img
Kapture CX

Kapture CX

Varta

Varta

Zoho CRM Plus

Zoho CRM Plus

SAP CX

SAP CX

See all Oracle Customer Experience alternatives img

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Sprinklr Service vs Oracle Customer Experience Comparison FAQs

Software questions,
answered

While Sprinklr Service offers customized features, Oracle Customer Experience has diverse modules. Select between Sprinklr Service or Oracle Customer Experience as per your business needs.

Both these products offer similar features but with a different approach. While Sprinklr Service emphasizes on user experiences, Oracle Customer Experience focuses on functionalities.

It all depends on the functionalities that you prefer. While Sprinklr Service offers add-ons along with essential features, Oracle Customer Experience emphasizes on customization.

No, the difference between Sprinklr Service and Oracle Customer Experience lies in terms of features and functionalities. While Sprinklr Service can be customized as per the user’s needs, Oracle Customer Experience addresses the diverse audience.

It depends upon your business requirement. Both Sprinklr Service and Oracle Customer Experience provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Sprinklr Service is customizable, Sprinklr Service offers comprehensive modules.

A Quick Comparison Between Sprinklr Service vs Oracle Customer Experience

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Sprinklr Service vs Oracle Customer Experience In terms of Features
  • Comparison Between Sprinklr Service and Oracle Customer Experience In terms of Deployment Type
  • Sprinklr Service or Oracle Customer Experience: Which Is Ideal for Your Industry
  • Which Is Better? - Sprinklr Service or Oracle Customer Experience

Comparison of Sprinklr Service vs Oracle Customer Experience In terms of Features

Sprinklr Service includes features like Quality Management, Live Chat, Workforce Management and SLA Management. Oracle Customer Experience is known for functionalities like Customer Data Platform, Content Management, Consent Management and Customer Management. When you compare Sprinklr Service vs Oracle Customer Experience, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Sprinklr Service and Oracle Customer Experience In terms of Deployment Type

While Sprinklr Service supports Web Based deployment; Oracle Customer Experience is suitable for Web Based deployment. While selecting between Sprinklr Service and Oracle Customer Experience, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Sprinklr Service or Oracle Customer Experience: Which Is Ideal for Your Industry

Sprinklr Service is ideal for industries like All Industries. For All Industries, Oracle Customer Experience is a better choice. If you are confused between Sprinklr Service or Oracle Customer Experience, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Sprinklr Service or Oracle Customer Experience

Sprinklr Service and Oracle Customer Experience can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Sprinklr Service and Oracle Customer Experience during demo to decide which one is best for your business.

Author: Techjockey Team

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