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Haptik

4.4

5 Ratings

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Haptik Features

Omnichannel Engage customers across WhatsApp, Instagram, Messenger, web, and more with a unified conversational AI platform.
AI Agent Builder Easily design, train, and deploy AI agents with drag-and-drop tools and customizable workflows for business needs.
Voice AI Support Enable natural voice conversations with AI-powered voice bots for inbound and outbound calls across multiple channels.
Multilingual Support Support customer interactions in 100+ languages, enabling personalized engagement across global markets.
Knowledge Base Connect AI agents with FAQs, documents, and websites for accurate, real-time responses to customer queries.
Workflow Automation Automate repetitive tasks like order tracking, appointment booking, and lead qualification to save time and costs.
Advanced Analytics Gain insights into customer interactions with dashboards tracking KPIs like NPS, CSAT, and resolution time.
CRM Integration Integrate easily with CRMs, payment gateways, ticketing tools, and apps to streamline operations and support.
Security & Compliance Ensure enterprise-grade security with ISO, GDPR, and CCPA compliance for safe handling of customer data.
A/B Testing Experiment with bot flows, content, and responses to optimize AI performance and improve customer outcomes.
Sentiment Analysis Detect customer tone and sentiment in conversations to drive empathetic responses and better experience.

Ubuntu Windows MacOS Linux
Desktop
Web-Based
Education, Hospitality, Healthcare, Retail, Tours and Travels , Insurance, Telecom, Entertainment
All Businesses
Small Business, Startups, Medium Business, Enterprises
Email, Communities
Videos
English
AI Integrated

Brand Name	Jio Haptik
Information	Interakt, a product by Jio Haptik enables SMBs to manage customer interactions and sales on WhatsApp. Interakt built on Official WhatsApp API helps businesses convert product inquiries on WhatsApp into paying customers, take orders on WhatsApp, help recover abandoned carts into sales.
Founded Year	2020
Director/Founders	Aakrit Vaish
Company Size	1-100 Employees