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Haptik

Brand: Jio Haptik

  • 4.4

  • 5 Ratings

A conversational AI platform that brings human warmth to digital conversations for AI to blend empathy with intelligence, making every interaction truly personal.

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Haptik Software Overview

What is Haptik?

Jio Haptik is a conversational AI platform that brings the power of generative AI into customer communication. It helps brands automate support, handle sales queries, and manage engagement effortlessly. The system uses deep language understanding to respond accurately and naturally. Every customer interaction becomes faster, friendlier, and more reliable.

Built for flexibility, Jio Haptik supports diverse industries and global communication needs. It integrates smoothly with popular digital channels and business tools. Teams gain efficiency while customers enjoy quick, personalized assistance. Haptik ensures that technology works quietly in the background while people connect meaningfully.

Why Choose Haptik Software?

  • Human Touch: Every interaction feels genuine and warm, giving customers a sense of trust.
  • Always Active: Support stays online all the time, even during holidays or late hours.
  • Quick Handling: Queries are resolved faster, improving the overall experience for users and staff.
  • Seamless Integration: Haptik fits naturally into systems without disrupting current operations.
  • Language Friendly: Businesses can connect globally using multilingual AI-powered communication.
  • Operational Savings: Automation brings down costs while maintaining excellent quality.
  • Future Ready: The program performs equally well even when the volume of work grows or you bring in new channels.
  • Expert Assistance: Dedicated support ensures users never face confusion or technical issues alone.

Benefits of Haptik Software

  • Enhanced Customer Loyalty: Personalized conversations keep users returning with confidence. Loyalty builds quietly over time.
  • Unified Messaging: One platform connects all customer touchpoints easily. Teams work better together.
  • Advanced Analytics: Real-time insights highlight customer behavior and journey trends. Businesses act more precisely.
  • Reliable Automation: Smart bots manage queries without errors or confusion. Consistency becomes natural.
  • Strong Security: Sensitive data stays encrypted and safe from outside risks. Peace of mind follows naturally.
  • Easy Customization: Businesses adjust flows or tone to match brand identity. Flexibility feels absolutely effortless.
  • Faster Onboarding: Setup happens quickly with guided tools. Teams start benefiting from day one.

Haptik Pricing

Haptik price is available on request at techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Jio Haptik Company Details

Founded Year:  2020

Interakt, a product by Jio Haptik enables SMBs to manage customer interactions and sales on WhatsApp. Interakt built on Official WhatsApp API helps businesses convert product inquiries on WhatsApp into paying customers, take orders on WhatsApp, help recover abandoned carts into sales.

Director/Founders Aakrit Vaish
Company Size 1-100 Employees

Haptik Pricing & Plans

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Haptik Features

  • icon_check Omnichannel
    Engage customers across WhatsApp, Instagram, Messenger, web, and more with a unified conversational AI platform.
  • icon_check AI Agent Builder
    Easily design, train, and deploy AI agents with drag-and-drop tools and customizable workflows for business needs.
  • icon_check Voice AI Support
    Enable natural voice conversations with AI-powered voice bots for inbound and outbound calls across multiple channels.
  • icon_check Multilingual Support
    Support customer interactions in 100+ languages, enabling personalized engagement across global markets.
  • icon_check Knowledge Base
    Connect AI agents with FAQs, documents, and websites for accurate, real-time responses to customer queries.
  • icon_check Workflow Automation
    Automate repetitive tasks like order tracking, appointment booking, and lead qualification to save time and costs.
  • icon_check Advanced Analytics
    Gain insights into customer interactions with dashboards tracking KPIs like NPS, CSAT, and resolution time.
  • icon_check CRM Integration
    Integrate easily with CRMs, payment gateways, ticketing tools, and apps to streamline operations and support.
  • icon_check Security & Compliance
    Ensure enterprise-grade security with ISO, GDPR, and CCPA compliance for safe handling of customer data.
  • icon_check A/B Testing
    Experiment with bot flows, content, and responses to optimize AI performance and improve customer outcomes.
  • icon_check Sentiment Analysis
    Detect customer tone and sentiment in conversations to drive empathetic responses and better experience.
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Haptik Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
Education Hospitality Healthcare Retail Tours and Travels Insurance Telecom Entertainment
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Training Resources
Videos
AI Features
AI Integrated

Haptik Review

4.4

Out of 5

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Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 4.7
  • Value for Money 4.4
  • Ease of Use 4.4
  • Customer Support 4.1

80% Recommend this Product

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How much does Haptik cost?

The price of Haptik Software is available on request at techjockey.com. Nevertheless, it must be noted that the final cost depends on factors such as the chosen features, deployment type, and the number of users.

Who uses Haptik Software?

Jio Haptik is used by businesses across industries such as retail, telecom, banking, and travel. The flexible solution serves both large enterprises and growing companies that want to improve customer communication with AI-driven automation.

Is there a mobile app available for Haptik Software?

Haptik does not offer a general-purpose mobile app for end users. Instead, its AI tools and SDKs are built for businesses to integrate into their own apps, websites, or messaging channels like WhatsApp and Instagram.

Which operating systems are compatible with Haptik Software?

Jio Haptik Software works well with Ubuntu, Windows, macOS, and Linux systems. It ensures flexibility for businesses using different operating environments.

Does Haptik Software offer a free trial?

Yes, Haptik Software does provide a free trial for new users. It certainly helps interested businesses explore the platform's AI capabilities before making a purchase decision.

How does Haptik Software function?

Jio Haptik uses generative AI and large language models to automate customer conversations across channels. It helps companies handle support, sales, and engagement efficiently through AI-powered chat, voice, and messaging experiences.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.