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Designed for startups and growing businesses
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Brand: Jio Haptik
Interakt is a Whatsapp Marketing Software designed to manage the marketing operations of small and medium-sized businesses.
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Save upto 18%, Get GST Invoice on your business purchase T&C Buy Now & Pay Later, Check offer on payment page. Brand: Jio Haptik
Founded Year: 2020
Interakt, a product by Jio Haptik enables SMBs to manage customer interactions and sales on WhatsApp. Interakt built on Official WhatsApp API helps businesses convert product inquiries on WhatsApp into paying customers, take orders on WhatsApp, help recover abandoned carts into sales.
Bulk Messaging & Broadcasting
Bulk Messaging Customizable Templates Auto Replies Rich Media Support Scheduled Messaging Message Templates Broadcast Lists Preview Mode Contact Management & Segmentation
Sync Contacts Import/Export Contacts Contact Tagging & Segmentation Deduplication Blacklist/Unsubscribe Chatbot & Automation
Drip Campaigns Workflow Automation Canned Responses Auto Replies Automated Follow-Ups Recurring Messaging Automatic Retry Campaign Scheduling Hybrid Mode AI Features
Lead Qualification AI Chatbots Auto-Responders AI Sentiment Analysis Predictive Analytics Multi-Agent & Team Collaboration
Alerts & Notifications Internal Notes Shared Inbox Live Agent Support Unlimited Agents Chat Transfer Integrations
Payment Gateway Integration CRM Integration API Integration Third Party Integrations OpenAI Integration WhatsApp Business API E-Commerce Platforms Chatbot Integration Webhooks Integration ERP Integration TallyPrime Integration E-Signatures Analytics & Reporting
Conversion Tracking Campaign Performance Delivery & Read Reports Engagement Metrics Real Time Dashboards Agent Performance Metrics Security & Compliance
Data Encryption Role-Based Access Control (RBAC) API Rate Limiting GDPR & CCPA Compliance Anti Spam Filtering Audit Logs Data Retention Opt-In/Opt-Out Management Audit Trail IP Whitelisting Others
Customer Activity Tracking Lead Generation Omnichannel Support & Engagement WhatsApp Store Integration Product Catalog Integration Click to WhatsApp Ads 
Watch the demo video to explore key features, real workflows, and how the software fits your business needs.
Windows 
iOS 
Android MacOS 
Desktop 
Mobile 
Cloud-Based 
Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
4.4
Out of 5
Overall Rating
Based on
11 Verified Reviews
Rating Breakdown
87% Recommend this Product
Add ReviewOverall, users appreciate Interakt for its robust automation features and effective integration with platforms like WhatsApp and Shopify, which enhance customer engagement and streamline order updates. Many find it particularly beneficial for small to medium-sized stores, helping reduce manual tasks and recover abandoned carts. However, common complaints highlight challenges with onboarding, support responsiveness, and the high costs associated with advanced features, which can be a barrier for smaller businesses or those looking to scale.
Pros
"Once setup is done, the features run decently; catalog sync, automated messages, order updates help reduce manual work."
"Interakt supports both WhatsApp and Instagram automations, catalogs, and helps with order updates, which is useful for store-front messaging."
"The concept, integration, and automated notifications are strong; many merchants report improved engagement."
Cons
"Some features like advanced segmentation, variant catalog support, or full chat-bot style conversation flows are limited or require more expensive plans."
"For small or brand new stores, the cost of monthly plans + needed features (e.g. variant support, filter/custom segmentation) can feel high. Support SLA is slower for lower tiers."
"Support delays, lack of responsiveness, and some negative reviews claim rude or dismissive behavior."
Jun 30, 2025
Techjockey Verified
“Feature-Rich but Expensive for Smaller Stores”
As my store grew, I started needing more features; Interakt delivered in automation and reducing manual outreach. But as revenue was small initially, paying for higher tiers stressed the budget. For me, it’s paying for growth, but must be justified by increased sales.
Pros
Interakt provides many useful features (automations, catalogs, abandoned cart flows, order notifications, Instagram integration) which deliver value for stores with medium volume.
Cons
For small or brand new stores, the cost of monthly plans + needed features (e.g. variant support, filter/custom segmentation) can feel high. Support SLA is slower for lower tiers.
Reason to switch
: I first used a cheaper WhatsApp-chat app or broadcast tool, but switched to Interakt once I needed automation and catalog integration—even if I had to pay more, the revenue uplift (cart recoveries, order updates) made it worth it.
Sep 24, 2025
Techjockey Verified
“Setup & Onboarding Can Be Painful”
When I first started using Interakt, I followed all the guide steps but ran into variant issues, template mess, delays in API approvals. After pushing past setup, things improved.
Pros
Once setup is done, the features run decently; catalog sync, automated messages, order updates help reduce manual work.
Cons
Some users say the onboarding was confusing, required many touch-points or manual steps. Setting up catalog, connecting variants, or getting WhatsApp API approval takes time. Support sometimes unhelpful in initial setup.
Reason to switch
I switched from simpler broadcast tools because I needed more automation and Shopify-catalog integration; but I accept that it takes more initial setup and patience with Interakt.
Aug 29, 2025
Techjockey Verified
“Good for WhatsApp / Instagram Notifications & Basic Commerce”
I use it mainly to send updates (orders, shipping) plus some marketing messages on Instagram. It works okay for this; the reach is appreciated. But for more personalized, multi-step chat flows, I feel constrained.
Pros
Interakt supports both WhatsApp and Instagram automations, catalogs, and helps with order updates, which is useful for store-front messaging.
Cons
Some features like advanced segmentation, variant catalog support, or full chat-bot style conversation flows are limited or require more expensive plans.
Reason to switch
I switched from ManyChat because ManyChat’s WhatsApp integration was more limited and cost-lier; Interakt offered better Shopify + Instagram integration for my use.
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Interakt is compatible with Windows, Mac and Linux operating systems.
Yes, Interakt has a mobile application for managing your customer interactions and also business communications.
Interakt supports web-based deployment type.
Interakt pricing in India starts at INR 2,799 per month at techjockey.com.
Interakt is typically used in fast-growing SMBs for WhatsApp marketing. Adding to that Startup founder/Agency owner/Freelancer/ Business Enabler/Busines Owner are the primary users of Interakt.
Interakt helps with bulk messaging services. It's a complete solution for doing marketing & promotional campaigns and catalogue & order management.
Yes, there is live demo available from Monday to Saturday and a free trial as well.
Interakt offers a 14-day free trial. However, you have to pay for Interakt at INR 2,799 per month at techjockey.com.
You can download Interakt on your android & iOS mobile devices.
No, WhatsApp Business API of Interakt is not free. It may involve charges based on messages and plans.
Interakt AI employs AI to automate customer interaction to enhance engagement.
To send a message to a customer in one click using Interakt, follow the steps given below:
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To use the User Spam feature on Interakt, follow the steps given below:
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To set up Custom Auto replies for FAQs on Interakt, follow the steps given below:
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To set up a one-time campaign on WhatsApp Business API in Interakt, follow the steps given below:
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To use the Inbox Search feature on Interakt to find your users, follow the steps given below:
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Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
