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Gallabox

Brand: Gallabox

  • 4.1

  • 4 Ratings & 1 Review

Gallabox is a customer engagement and support platform specializing in WhatsApp, which enables the company to manage customer communication, automate responses, and give real-time support by utilizing chatbots and live chats.

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₹43,188 excl.GST
₹ 50,962 incl. GST

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Gallabox Software Overview

What is Gallabox?

Gallabox is a customer service and communication platform that relies on WhatsApp to help companies simplify customer interactions. It equips users with tools for chat management, automated responses, and personalized messaging campaigns.

This WhatsApp marketing software the efficiency of customer services through features such as team collaboration, CRM integration, and analytics. It is very useful to companies looking to enhance the experience of their customers by streamlining multiple conversations within one place.

Key Features of Gallabox

  • WhatsApp Flow Builder: This feature lets businesses create customized workflows and automated conversations using a visual interface. It enables customized customer journeys, for instance, helping customers walk through a purchasing process or offering support. It helps in making interactions efficient and engaging.
  • Streamlined Data Collection: simplifies the collection of data by using the automation procedure over WhatsApp. This allows companies to get customers' preferences and contact information and give room for feedback. These are applied in personalization processes when communicating with customers further to help improve customer relation management.
  • WhatsApp Business API: Gallabox connects with the WhatsApp Business API. These APIs help businesses to scale enormous volumes of customer interactions while always handling their work. It lets them automate messages, manage the customer support of a firm, and connect with business tools.
  • AI-Assisted Conversions: artificial intelligence to aid in conversion-driving. Artificial intelligence will analyze customer interactions, give immediate responses, and even recommend products or services to customers.
  • WhatsApp Chatbot: Gallabox has a customizable WhatsApp chatbot that can help with answering the customer's questions, immediate support, and automated tasks.
  • Drip Marketing: facilitates drip marketing, through which a business can automatically send messages pre-scheduled to its customers from time to time. It would be helpful in lead nurturing, educating customers, or making repeated purchases by targeted messages at the right time.
  • WhatsApp Broadcast: businesses to forward bulk messages to targeted customers, such as updates, offers, or announcements. Thus, the use of WhatsApp Broadcast ensures that customers receive specific messages, which will subsequently enhance engagement and the span of marketing campaigns.

Benefits of the Gallabox WhatsApp Tool

  • Gallabox software offers fast, personalized support, thus improving customer satisfaction. The customers get speedy responses that create a positive image of the brand and make them stay.
  • Routine tasks are handled by automated workflows and chatbots, thus reducing the workload of human agents. This makes them more productive and allows agents to focus on complex issues.
  • Gallabox also guides customers through the sales process by offering personalized recommendations and real-time assistance with AI-powered features, thus increasing the chances of conversion.
  • Is also adjusts with the growth of your business, handling higher volumes of inquiries without necessarily increasing the number of staff. This makes it a very cost-effective solution for scaling businesses.
  • reliance on large support teams and cuts down on operational costs while maintaining service quality through the automation of key processes.
  • It allows agents to easily collaborate in real-time to share insights and work on queries. This helps create a better, more organized support environment.
  • With detailed analytics, Gallabox enables businesses to track customer interaction, performance, and areas of improvement to optimize marketing and support strategies for better results.

Gallabox Pricing

The Gallabox pricing starts from,month billed yearly. It may charge additional cost on add-ons.

Pricing Plans:

  • Growth: ₹ 3,599 per month
  • Scale: ,799 per month billed yearly
  • Pro: ₹ 14,999 per month billed yearly
Read more

Gallabox Company Details

Founded Year:  2020

Gallabox is a purpose-built, no-code conversational commerce platform that helps small and medium-sized companies modernize and automate their customer conversations on WhatsApp.

Director/Founders Yathindhar Panchanathan, Yogesh Narayanan
Company Size 101-500 Employees

Gallabox Pricing & Plans

Growth

Calculated Price

₹ 43188 Exclusive of all taxes
    • Licenses

      Licenses
      Licenses
    • Yearly

      Yearly
      Yearly

Key Features

  • 6 users

  • Chatbot builder with basic connectors

  • Messaging and chatbot analytics

  • Shared team inbox with collaborative features

  • WhatsApp Flows/Forms

Scale

Calculated Price

₹ 93588 Exclusive of all taxes
    • Licenses

      Licenses
      Licenses
    • Yearly

      Yearly
      Yearly

Key Features

  • 6 users

  • Everything in Growth plan, plus:

  • Chatbot builder with advanced connectors and utili

  • Drip campaigns

  • WhatsApp native payment

  • Advanced messaging API

Pro

Calculated Price

₹ 179988 Exclusive of all taxes
    • Licenses

      Licenses
      Licenses
    • Yearly

      Yearly
      Yearly

Key Features

  • 6 users

  • Everything in Scale plan, plus:

  • AI-powered chatbots

  • Dynamic forms

  • Enterprise-grade security

  • IP restrictions

Gallabox Features

Bulk Messaging & Broadcasting

  • icon_check Bulk Messaging
    Send messages to multiple contacts simultaneously.
  • icon_check Customizable Templates
    Pre-approved message templates for fast communication.
  • icon_check Auto Replies
    Automatically respond to frequently asked questions.
  • icon_check Rich Media Support
    Send images, videos, documents, and audio.
  • icon_check Scheduled Messaging
    Automate message delivery at a predefined time.
  • icon_check Message Templates
    Use WhatsApp-approved templates for structured messaging.
  • icon_check Broadcast Lists
    Create lists for mass messaging without group limitations.
  • icon_check Preview Mode
    Review messages before sending to ensure accuracy.

Contact Management & Segmentation

  • icon_check Sync Contacts
    Auto-sync contacts with CRM and business databases.
  • icon_check Import/Export Contacts
    Add or retrieve contacts via CSV, Excel, or APIs.
  • icon_check Contact Tagging & Segmentation
    Group contacts for targeted messaging.
  • icon_check Deduplication
    Detect and merge duplicate contacts automatically.
  • icon_check Blacklist/Unsubscribe
    Manage opt-out requests and block specific users.

Chatbot & Automation

  • icon_check Workflow Automation
    Set rule-based triggers for messaging actions.
  • icon_check Auto Replies
    Automatically respond to frequently asked questions.
  • icon_check Recurring Messaging
    Schedule periodic messages for regular updates.
  • icon_check Drip Campaigns
    Schedule sequential messages for lead nurturing.
  • icon_check Canned Responses
    Use saved replies for quick and consistent responses.
  • icon_check Automated Follow-Ups
    Send reminders or additional messages based on user response.
  • icon_check Campaign Scheduling
    Plan and automate messaging campaigns in advance.
  • icon_check Automatic Retry
    Resend messages if delivery fails initially.
  • icon_check Hybrid Mode
    Combine chatbot and human agent responses.

AI Features

  • icon_check AI Chatbots
    Automate conversations using Natural Language Processing (NLP).
  • icon_check Lead Qualification
    AI-based lead scoring to identify high-potential prospects.
  • icon_check Auto-Responders
    AI-driven replies to enhance response efficiency.
  • icon_check AI Sentiment Analysis
    Detect and analyze customer emotions in messages.
  • icon_check Predictive Analytics
    Use AI to forecast user behavior and engagement.

Multi-Agent & Team Collaboration

  • icon_check Shared Inbox
    Unified inbox for team-based message handling.
  • icon_check Alerts & Notifications
    Get instant alerts for new messages and updates.
  • icon_check Unlimited Agents
    Allow multiple agents to manage conversations.
  • icon_check Chat Transfer
    Seamlessly transfer chats between agents.
  • icon_check Live Agent Support
    Enable human assistance for complex queries.
  • icon_check Internal Notes
    Add private comments within conversations.

Integrations

  • icon_check WhatsApp Business API
    Secure API for automated and bulk messaging.
  • icon_check Payment Gateway Integration
    Enable payments within WhatsApp conversations.
  • icon_check CRM Integration
    Sync leads and conversations with HubSpot, Zoho, etc.
  • icon_check API Integration
    Connect with various business applications via API.
  • icon_check Third Party Integrations
    Connect with marketing, analytics, and CRM tools.
  • icon_check E-Commerce Platforms
    Integrate with Shopify, WooCommerce, and Magento.
  • icon_check Chatbot Integration
    Enhance automation with AI-driven chatbot support.
  • icon_check OpenAI Integration
    AI-powered content suggestions and chat automation.
  • icon_check Webhooks Integration
    Enable real-time updates with third-party tools.
  • icon_check ERP Integration
    Synchronize with enterprise resource planning systems.
  • icon_check TallyPrime Integration
    Link WhatsApp messages with accounting software.
  • icon_check E-Signatures
    Collect legally binding electronic signatures.

Analytics & Reporting

  • icon_check Campaign Performance
    Analyze the success of marketing campaigns.
  • icon_check Delivery & Read Reports
    Track message delivery and open status.
  • icon_check Engagement Metrics
    Measure click-through rates and response times.
  • icon_check Conversion Tracking
    Monitor leads and customer actions post-message.
  • icon_check Real Time Dashboards
    Get live updates on chat and campaign performance.
  • icon_check Agent Performance Metrics
    Assess agent response times and efficiency.

Security & Compliance

  • icon_check Data Encryption
    Secure messages with end-to-end encryption.
  • icon_check API Rate Limiting
    Prevent spam by controlling API request frequency.
  • icon_check Opt-In/Opt-Out Management
    Ensure compliance with user consent rules.
  • icon_check GDPR & CCPA Compliance
    Ensure data protection and regulatory adherence.
  • icon_check Anti Spam Filtering
    Detect and filter spam or suspicious messages.
  • icon_check Role-Based Access Control (RBAC)
    Define user roles and access permissions.
  • icon_check Audit Logs
    Maintain records of system and user activities.
  • icon_check Data Retention
    Manage data storage and deletion policies.
  • icon_check Audit Trail
    Track and review system actions for compliance.
  • icon_check IP Whitelisting
    Restrict access to authorized IP addresses only.

Others

  • icon_check Multi-Language Support
  • icon_check Polls & Surveys
  • icon_check Customer Activity Tracking
  • icon_check Lead Generation
  • icon_check WhatsApp Store Integration
  • icon_check Product Catalog Integration
  • icon_check Click to WhatsApp Ads
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Gallabox Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
Education Healthcare E-Commerce Real Estate Tours and Travels Finance
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Documentation Videos
AI Features
AI Integrated

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Gallabox Review

4.1

Out of 5

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Overall Rating

Based on
1 Verified Review

Rating Breakdown

  • Features 4.2
  • Value for Money 4.1
  • Ease of Use 4
  • Customer Support 4.2

87% Recommend this Product

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Gallabox Video Review

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4.3

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Articles for Gallabox

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What is the use of Gallabox?

Gallabox helps streamline communication with customers via WhatsApp, automatically managing support, marketing, and sales processes.

What are the methods of payment accepted by Gallabox?

Gallabox accepts payments through credit cards, debit cards, net banking, and UPI options (GPay, PhonePe, etc.).

Is there any free trial for Gallabox?

Yes, Gallabox offer 7 days free trial.

How does Gallabox works?

The gallabox automates customer interaction on WhatsApp and manages support, sales, and marketing using AI, chatbots, and customizable workflows.

How much does Gallabox cost?

Gallabox pricing starts from INR 3,599 per month billed yearly.

Who uses Gallabox?

Gallabox is used by various industries like, real estate, eduation, travel, healthcare, retail, marketing, etc.

Gallabox Questions

A:

Gallabox enables businesses to scale by adding more communication channels (for example, WhatsApp, email, SMS). Adding more channels depends on the subscription plan; they come in different tiers offering various channel capacities. However, additional fees may apply depending on the number of channels added beyond the limits provided in the base plan.

rajeev kumar • Dec 22, 2024
A:

Increasing the number of agent logins on Gallabox charges according to the pricing tiers that you choose. There are charges for adding agents depending on the plan basic, professional, or enterprise and varies according to their user counts. Businesses can easily scale up the number of agents depending on the needs of the business support team.

Yuvraj Vijay Sudrik • Dec 21, 2024
A:

The WhatsApp Chatbot Builder usually comes as part of Gallabox's subscription plan; however, the specific services and features can vary from the plan and the intricacies of the chatbot, which includes custom integrations or even higher-level features. Advanced feature costs should be consulted when checking the details of a plan.

Rachit • Dec 21, 2024
Q:

When will my billing period start with Gallabox?

sanjay jindal • Dec 19, 2024
A:

Your billing period with Gallabox usually starts when you sign up and finish your subscription. The billing cycle's start date usually coincides with the date of the first payment or the activation date of the plan, and it will repeat on the same date every month or year, depending on the billing plan you choose.

Neeraj sharma • Dec 22, 2024
Q:

Are the Gallabox pricing plans inclusive of tax?

Sagar Jain • Dec 19, 2024
A:

Generally, taxes are not applied to Gallabox pricing plans. During checkout or payment processing, VAT or GST of the applicable area will be applied according to your region, and the total amount in dollars with taxes will appear for final confirmation of payment.

mukesh garg • Dec 21, 2024
See All Gallabox Questions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.