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RichAutomate

Brand : RichAutomate

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RichAutomate Features

Bulk Messaging & Broadcasting

  • icon_check Bulk Messaging Sends broadcast campaigns to broad lists of recipients with scheduled pacing options.
  • icon_check Customizable Templates Designs flexible Meta-approved template layouts using dynamic parameter tag interpolation.
  • icon_check Auto Replies Instant automated replies triggered by incoming user keywords or dynamic AI intent logic.
  • icon_check Rich Media Support Sends images, videos, audio clips, PDFs, and interactive button list menus seamlessly.
  • icon_check Scheduled Messaging Schedules campaigns and automated flow triggers ahead of time for exact date execution.
  • icon_check Message Templates Supports Meta-approved utility, marketing, and authentication template categories.
  • icon_check Preview Mode Displays real-time visual canvas previews of chat flows before publishing live.
  • icon_check Broadcast Lists Groups contact cohorts into targeted lists for wide promotional broadcast campaigns.

Contact Management & Segmentation

  • icon_check Sync Contacts Automatically imports, updates, and syncs contacts into system lists and Google Sheets.
  • icon_check Import/Export Contacts Import or export contact databases smoothly through CSV or Google Sheets sync.
  • icon_check Contact Tagging & Segmentation Categorizes consumers using custom dynamic tags and user attribute variables.
  • icon_check Deduplication Automatically handles contact lists to prevent sending duplicate broadcast messages.
  • icon_check Blacklist/Unsubscribe Handles automatic opt-outs to stop sending messages to unsubscribed contacts.

Chatbot & Automation

  • icon_check Drip Campaigns Schedules automated multi-day messaging sequences to nurture contacts over time.
  • icon_check Workflow Automation Uses a 15+ node drag-and-drop visual builder canvas to construct complex interactive flows.
  • icon_check Canned Responses Pre-written message templates and quick replies to speed up customer resolution times.
  • icon_check Auto Replies Instant automated replies triggered by incoming user keywords or dynamic AI intent logic.
  • icon_check Automated Follow-Ups Sets automated delays and re-engagement triggers to follow up with inactive users.
  • icon_check Automatic Retry Features automated Webhook and API retry logic to handle temporary network drops.
  • icon_check Campaign Scheduling Configures targeted timing windows to release bulk promotional campaigns smoothly.
  • icon_check Hybrid Mode Combines automated AI chatbot responses with seamless live human agent handoff logic.
  • icon_check Recurring Messaging Triggers periodic recurring notifications based on custom schedule rules or webhooks.

AI Features

  • icon_check Lead Qualification Qualifies prospects automatically using dynamic AI Pathway intent routers and flow surveys.
  • icon_check AI Chatbots Employs AI chatbots and intent routers supporting 12+ Indian languages and BYOK keys.
  • icon_check AI Sentiment Analysis Uses LLM-based AI Pathway nodes to detect user intent, tone, and context from free-form text.
  • icon_check Auto-Responders Immediate out-of-office or welcome text replies sent automatically to incoming chats.
  • icon_check Predictive Analytics Use AI to forecast user behavior and engagement.

Multi-Agent & Team Collaboration

  • icon_check Alerts & Notifications Dispatches automated transactional, order, and real-time alert notifications to users.
  • icon_check Internal Notes Allows team members to drop private collaboration notes inside shared conversation threads.
  • icon_check Shared Inbox A 3-pane multi-agent team inbox allowing multiple support reps to manage chats together.
  • icon_check Unlimited Agents Multi-number team inbox framework supporting scalable seats for support teams.
  • icon_check Live Agent Support Enables human agents to step in and take over active conversations from automated bots.
  • icon_check Chat Transfer Routes active chat tickets smoothly between human agents or support departments.

Integrations

  • icon_check Payment Gateway Integration Integrates natively with Razorpay to send payment links directly inside WhatsApp chats.
  • icon_check CRM Integration Connects with CRMs via webhooks and Google Sheets, with native HubSpot and Zoho links.
  • icon_check API Integration Provides a public REST API to connect custom systems with WhatsApp data programmatically.
  • icon_check ERP Integration Connects external business systems and databases through Webhook nodes and REST APIs.
  • icon_check Third Party Integrations Bridges external tools via Webhook nodes, Google Sheets sync, and REST API connectors.
  • icon_check OpenAI Integration Supports Bring Your Own Key (BYOK) for OpenAI, Claude, Gemini, and Sarvam models.
  • icon_check WhatsApp Business API Built directly on Meta's official WhatsApp Cloud API infrastructure (v24).
  • icon_check E-Commerce Platforms Supports abandoned cart recovery, payment links, and order updates for D2C brands.
  • icon_check Webhooks Integration Call any HTTPS endpoint or send live event updates directly from visual flow nodes.
  • icon_check Chatbot Integration Embeds no-code conversational workflows and AI intent routing into messaging.
  • icon_check TallyPrime Integration Link WhatsApp messages with accounting software.
  • icon_check E-Signatures Collect legally binding electronic signatures.

Analytics & Reporting

  • icon_check Conversion Tracking Tracks delivery, click-through rates, and revenue conversions directly attributed to campaigns.
  • icon_check Campaign Performance Provides real-time metrics analyzing broadcast delivery, reads, CTRs, and opt-outs.
  • icon_check Delivery & Read Reports Tracks real-time double ticks and read statuses for sent WhatsApp messages.
  • icon_check Engagement Metrics Computes click rates, conversion metrics, and primary interaction scores.
  • icon_check Real Time Dashboards Visualizes live campaign progress, message delivery rates, and active chat stats.
  • icon_check Agent Performance Metrics Tracks team response latencies, pickup speeds, and ticket resolution rates.

Security & Compliance

  • icon_check Audit Trail Logs complete flow execution paths, AI token usage, and system changes for auditing.
  • icon_check Audit Logs Features append-only DPDP Act 2023 compliant audit logs for security and regulatory tracking.
  • icon_check Data Encryption Protects customer data using secure cloud transport encryption and DPDP compliance layers.
  • icon_check Role-Based Access Control (RBAC) Provides multi-tenant workspace isolation and role management for teams and agencies.
  • icon_check GDPR & CCPA Compliance Built to comply with privacy frameworks including India's DPDP Act 2023 and global privacy standards.
  • icon_check API Rate Limiting Implements queue management to balance traffic and adhere to Meta's API limits.
  • icon_check Anti Spam Filtering Filters out unverified or bad entries to maintain quality ratings and protect sender health.
  • icon_check Data Retention Configures safe archiving timelines and execution logs for compliance tracking.
  • icon_check Opt-In/Opt-Out Management Handles formal customer consent states and opt-out requests automatically.
  • icon_check IP Whitelisting Restrict access to authorized IP addresses only.

RichAutomate Specifications

  • Supported Platforms :
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  • Windows MacOS
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, SMBs, SMEs, MSMBs
  • Email, Live Chat, Forums
  • API Integration
  • Live Online, Webinars, Documentation, Videos
  • English

RichAutomate Reviews and Ratings

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RichAutomate Company Details

Brand Name RichAutomate
Information AI-powered WhatsApp Business automation for Indian SMBs, D2C brands and agencies. Official Meta Cloud API — visual flow builder, shared team inbox, broadcasts, chatbots and campaigns. ?0 platform fee: pay only per message. 14-day free trial + 100 free credits. Built in India.
Founded Year 2024
Director/Founders Ashok Sachdev
Company Size 1-100 Employees

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