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Wati

Brand: Clare.AI

  • 4.5

  • 6 Ratings & 1 Review

Wati.io is a trusted WhatsApp Marketing Software used to create no-code WhatsApp chatbots.

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Starting Price
₹2,699 excl.GST
₹ 3,185 incl. GST

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Starting at ₹2,699
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Wati Software Overview

What is WATI?

WATI is one of the best customer engagement & WhatsApp marketing platforms built to provide WhatsApp Business API access to SMBs. It allows businesses to use WhatsApp for sales, marketing & customer support. WATI also enables WhatsApp integration with CRMs, Helpdesks & third-party apps to automate WhatsApp messages for business communication.

WATI WhatsApp provides businesses with detailed analytics of how messages are performing, including the engagement of customers and the results of sales. Reporting features on the platform make it easy to measure the performance of WhatsApp campaigns. Further features include team collaboration, message templates, and real-time customer feedback, which increase the productivity of teams.

Key Features of WATI

  • WhatsApp Broadcast & Marketing: Broadcast & automate whatsapp messages to up to 100k recipients from CRM, database, or Google Sheets.
  • Reminders On WhatsApp: Send order updates, card reminders, and payment & receipt notifications on WhatsApp.
  • Multi-Agent Login & Support Dashboard: Multi-login support for WhatsApp Business. Operate & provide chat support to customers from the WATI web & mobile app for agents.
  • WhatsApp Chatbot Builder: Integrate chatbots on WhatsApp to automate sales & support 24*7.

Why Use WATI?

WATI is a WhatsApp-based CRM & support dashboard with advanced native integrations with leading tools including Zoho, Shopify, WooCommerce, HubSpot, etc. WATI also has a simple drag-and-drop no-code chatbot builder that allows businesses to scale effortlessly.

WATI is also able to provide a user interface, which is intuitive and allows businesses to handle and manage multiple WhatsApp accounts as easily as possible. It streamlines communication with their customers. It can be integrated into popular CRM and support platforms, allowing businesses to keep all interactions with customers in one place as a unified dashboard.

Moreover, WATI's advanced analytics helps businesses grasp deeper insights into their communication strategies. Businesses can then track metrics such as response time, engagement levels, and customer satisfaction to make data-driven decisions that continuously improve customer interactions.

Benefits of WATI

  • Complete WhatsApp Marketing Platform: Send reminders on WhatsApp & broadcast personalized campaigns to grow your business.
  • Advanced WhatsApp Automation: Send & automate WhatsApp messages at scale. Trigger messages from CRMs & databases. Automate sales & support with an intelligent WhatsApp chatbot.
  • Native Integrations: WATI WhatsApp allows businesses to integrate their WhatsApp business with leading CRMs & platforms, including HubSpot, Zoho, Shopify, WooCommerce, Pabbly, and Zapier.
  • Advanced Reporting and Analytics: Performance-based reporting for agents & campaigns. Analytics dashboard to get detailed insights about success matrices.

WATI Pricing

WATI WhatsApp pricing starts from INR 2,699/month at techjockey.com. The Wati pricing plan includes:

  • Growth: INR 2,699/month
  • Pro: INR 6,499/month
  • Business: INR 18,499/month
Read more

Clare.AI Company Details

Founded Year:  2016

WATI is one of the fastest-growing communication platforms for SMBs around the world. WATI powers WhatsApp as the primary communication channel for nearly 4000 SMBs across Asia, LATAM, and EMEA.

Director/Founders Ken Yeung & Bianca Ho
Company Size 1-100 Employees

Wati Pricing & Plans

Growth

Calculated Price

2699 Exclusive of all taxes
    • Quantity

      Quantity
      Quantity
    • Monthly

      Monthly
      Monthly

Key Features

  • Broadcast multi-media messages

  • Official WhatsApp API

  • 3 Users Included

  • No additional users

  • Blue Tick Verification & Assistance

  • 15K Marketing Broadcasts/month

Pro

Calculated Price

6499 Exclusive of all taxes
    • Quantity

      Quantity
      Quantity
    • Monthly

      Monthly
      Monthly

Key Features

  • Carousel templates to boost conversions

  • Everything in Growth +

  • 5 Users Included

  • Additional Users @ 1,299/Month/User

  • Smart Broadcast Retarget for all events

  • Team/Operator based message routing

Business

Calculated Price

18499 Exclusive of all taxes
    • Quantity

      Quantity
      Quantity
    • Monthly

      Monthly
      Monthly

Key Features

  • Round-Robin chat assignment

  • Everything in Pro +

  • 5 Users Included

  • Additional Users @ 3,999/Month/User

  • Dedicated Customer Success Manager

  • Phone number Masking for high privacy

Wati Features

Bulk Messaging & Broadcasting

  • icon_check Bulk Messaging
    Send messages to multiple contacts simultaneously.
  • icon_check Customizable Templates
    Pre-approved message templates for fast communication.
  • icon_check Auto Replies
    Automatically respond to frequently asked questions.
  • icon_check Rich Media Support
    Send images, videos, documents, and audio.
  • icon_check Scheduled Messaging
    Automate message delivery at a predefined time.
  • icon_check Message Templates
    Use WhatsApp-approved templates for structured messaging.
  • icon_check Broadcast Lists
    Create lists for mass messaging without group limitations.
  • icon_check Preview Mode
    Review messages before sending to ensure accuracy.

Contact Management & Segmentation

  • icon_check Sync Contacts
    Auto-sync contacts with CRM and business databases.
  • icon_check Import/Export Contacts
    Add or retrieve contacts via CSV, Excel, or APIs.
  • icon_check Contact Tagging & Segmentation
    Group contacts for targeted messaging.
  • icon_check Deduplication
    Detect and merge duplicate contacts automatically.
  • icon_check Blacklist/Unsubscribe
    Manage opt-out requests and block specific users.

Chatbot & Automation

  • icon_check Drip Campaigns
    Schedule sequential messages for lead nurturing.
  • icon_check Workflow Automation
    Set rule-based triggers for messaging actions.
  • icon_check Canned Responses
    Use saved replies for quick and consistent responses.
  • icon_check Auto Replies
    Automatically respond to frequently asked questions.
  • icon_check Automated Follow-Ups
    Send reminders or additional messages based on user response.
  • icon_check Campaign Scheduling
    Plan and automate messaging campaigns in advance.
  • icon_check Automatic Retry
    Resend messages if delivery fails initially.
  • icon_check Hybrid Mode
    Combine chatbot and human agent responses.
  • icon_check Recurring Messaging
    Schedule periodic messages for regular updates.

AI Features

  • icon_check AI Chatbots
    Automate conversations using Natural Language Processing (NLP).
  • icon_check Auto-Responders
    AI-driven replies to enhance response efficiency.
  • icon_check AI Sentiment Analysis
    Detect and analyze customer emotions in messages.
  • icon_check Predictive Analytics
    Use AI to forecast user behavior and engagement.
  • icon_check Lead Qualification
    AI-based lead scoring to identify high-potential prospects.

Multi-Agent & Team Collaboration

  • icon_check Alerts & Notifications
    Get instant alerts for new messages and updates.
  • icon_check Shared Inbox
    Unified inbox for team-based message handling.
  • icon_check Unlimited Agents
    Allow multiple agents to manage conversations.
  • icon_check Live Agent Support
    Enable human assistance for complex queries.
  • icon_check Chat Transfer
    Seamlessly transfer chats between agents.
  • icon_check Internal Notes
    Add private comments within conversations.

Integrations

  • icon_check CRM Integration
    Sync leads and conversations with HubSpot, Zoho, etc.
  • icon_check API Integration
    Connect with various business applications via API.
  • icon_check Third Party Integrations
    Connect with marketing, analytics, and CRM tools.
  • icon_check WhatsApp Business API
    Secure API for automated and bulk messaging.
  • icon_check E-Commerce Platforms
    Integrate with Shopify, WooCommerce, and Magento.
  • icon_check Webhooks Integration
    Enable real-time updates with third-party tools.
  • icon_check Chatbot Integration
    Enhance automation with AI-driven chatbot support.
  • icon_check OpenAI Integration
    AI-powered content suggestions and chat automation.
  • icon_check ERP Integration
    Synchronize with enterprise resource planning systems.
  • icon_check Payment Gateway Integration
    Enable payments within WhatsApp conversations.
  • icon_check TallyPrime Integration
    Link WhatsApp messages with accounting software.
  • icon_check E-Signatures
    Collect legally binding electronic signatures.

Analytics & Reporting

  • icon_check Conversion Tracking
    Monitor leads and customer actions post-message.
  • icon_check Campaign Performance
    Analyze the success of marketing campaigns.
  • icon_check Delivery & Read Reports
    Track message delivery and open status.
  • icon_check Engagement Metrics
    Measure click-through rates and response times.
  • icon_check Real Time Dashboards
    Get live updates on chat and campaign performance.
  • icon_check Agent Performance Metrics
    Assess agent response times and efficiency.

Security & Compliance

  • icon_check Data Encryption
    Secure messages with end-to-end encryption.
  • icon_check Role-Based Access Control (RBAC)
    Define user roles and access permissions.
  • icon_check GDPR & CCPA Compliance
    Ensure data protection and regulatory adherence.
  • icon_check API Rate Limiting
    Prevent spam by controlling API request frequency.
  • icon_check Anti Spam Filtering
    Detect and filter spam or suspicious messages.
  • icon_check Audit Logs
    Maintain records of system and user activities.
  • icon_check Data Retention
    Manage data storage and deletion policies.
  • icon_check Opt-In/Opt-Out Management
    Ensure compliance with user consent rules.
  • icon_check Audit Trail
    Track and review system actions for compliance.
  • icon_check IP Whitelisting
    Restrict access to authorized IP addresses only.

Others

  • icon_check Customer Activity Tracking
  • icon_check Multi-Language Support
  • icon_check Omnichannel Support & Engagement
  • icon_check WhatsApp Store Integration
  • icon_check Product Catalog Integration
  • icon_check Click to WhatsApp Ads
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Wati Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMEs
Customer Support
Phone Email Live Chat
Language
English
Integration
API Integration
Training Resources
Live Online Webinars Documentation Videos
AI Features
AI Integrated
Technology
Next Generation
Compliance Regulation
CCPA

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Wati Review

4.5

Out of 5

img

Overall Rating

Based on
1 Verified Review

Rating Breakdown

  • Features 4.3
  • Value for Money 4.5
  • Ease of Use 4.4
  • Customer Support 4.7

86% Recommend this Product

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Wati Video Review

youtubeVideoId

4.3

“Wati.io Review: 7 Things You Need To Know Before Buying”

Review by: Dan Thorne

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Articles for Wati

See All Related Articles

Which operating system does WATI WhatsApp API support?

WATI WhatsApp API is web based and is compatible with all operating systems.

Is there any WATI WhatsApp API app?

WATI WhatsApp API app is available for Android and iOS devices.

What is the deployment type of WATI WhatsApp API?

WATI WhatsApp API is web based and can run on any device.

How much does WATI WhatsApp API cost?

WATI WhatsApp pricing starts from INR 2,699/month at techjockey.com.

Who uses WATI WhatsApp API?

Small businesses to medium-sized businesses e-commerce platforms, and more use WhatsApp-based communication tool - WATI.io.

Is there any free trial or demo for WATI WhatsApp API?

WATI WhatsApp API demo is available for free with techjockey.com.

Is WATI WhatsApp API free?

No, Wati.io is not free. However, you can get a free trial before buying the software.

How can you download WATI WhatsApp API?

WATI WhatsApp API installation or download is not required, as it is web based.

How does WATI WhatsApp API work?

Connects WhatsApp Business API and CRMs to automate all messaging and provide tools that help teams communicate efficiently on the platform.

What is WATI app used for?

WATI is primarily used for WhatsApp-based engagement, sales, support, and automation for businesses.

How to use WATI?

Sign up then integrate your WhatsApp account as well as use its features for chatbots, automation, and CRM integration.

Wati Questions

A:

Yes, Wati now supports adding and managing multiple phone numbers within a single account, similar to BotSpace and other WhatsApp Business API providers, allowing businesses to centralize management, assign chats to different teams, and reduce overhead from separate subscriptions, though some advanced features might initially link to the primary number.

Phoolsingh Kushwaha Dec 27, 2025
Q:

How do I change my phone number on Wati?

CA Aaroshi Dec 30, 2024
A:

To change your phone number on Wati, simply contact the support team of Wati, and they will assist you with the process, as changing the phone number linked to your WhatsApp Business API account requires re-verification.

gomathi sree Elumalai Dec 30, 2024
Q:

How to add an attribute in Wati?

Ajeet Kumar Dec 27, 2024
A:

To add an attribute in Wati, follow the steps given below:

  • Open Wati
  • Navigate to 'Contacts'
  • Click on 'Attributes'
  • Hit 'Add Attribute'
  • Add name and type
Motapothula rajini Dec 28, 2024
Q:

How to upload contacts in Wati?

Rajesh jain Dec 26, 2024
A:

To upload contacts in Wati, follow the steps given below:

  • Open Wati
  • Create a CSV file with the required contact details
  • Navigate to 'Contacts'
  • Click on 'Import Contacts'
  • Upload the file
  • Map the fields as needed.
Vimala Sivakumar Dec 27, 2024
Q:

How does Wati automation feature work?

RAJAN PARAB Dec 24, 2024
A:

Wati's automation feature automates repetitive tasks like sending welcome messages or order updates, improving efficiency and customer experience.

Sunny Dec 29, 2024
See All Wati Questions

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.