Wati Questions & Answers

Yes, Wati now supports adding and managing multiple phone numbers within a single account, similar to BotSpace and other WhatsApp Business API providers, allowing businesses to centralize management, assign chats to different teams, and reduce overhead from separate subscriptions, though some advanced features might initially link to the primary number.

To change your phone number on Wati, simply contact the support team of Wati, and they will assist you with the process, as changing the phone number linked to your WhatsApp Business API account requires re-verification.

To add an attribute in Wati, follow the steps given below:

• Open Wati
• Navigate to 'Contacts'
• Click on 'Attributes'
• Hit 'Add Attribute'
• Add name and type

To upload contacts in Wati, follow the steps given below:

• Open Wati
• Create a CSV file with the required contact details
• Navigate to 'Contacts'
• Click on 'Import Contacts'
• Upload the file
• Map the fields as needed.

Wati's automation feature automates repetitive tasks like sending welcome messages or order updates, improving efficiency and customer experience.

To delete all contacts from Wati, follow the steps given below:

• Open Wati
• Navigate to the 'Contacts' section
• Choose the contacts you wish to delete
• Use the bulk delete option

Note: For complete removal, you may need admin access.

To cancel my Wati subscription, follow the steps given below:

• Open Wati
• Navigate to the 'Billing' section
• Hit 'Cancel Subscription'
• Follow the on-screen instructions to confirm

To add a team member to Wati, follow the steps given below:

• Open Wati
• Navigate to 'Team Members'
• Click on 'Add Member'
• Input the member's email and assign them a role.

To get a Wati invoice, follow the steps given below:

• Open Wati Invoice
• Navigate to the 'Billing' section
• Download or request invoices for your subscription payments.

Follow the steps to broadcast a message on Wati:

• Open the broadcast section.
• Choose the contacts or group.
• Compose your message and schedule or send it immediately.