Interakt Reviews & Ratings

4.7/5

“Good Automation Features, But Support is Weak”

I moved from using email/manual messages to Interakt. The automation saved me time and let me follow up with clients quickly. However, when issues arise, support sometimes delays or gives generic responses.

Pros : Interakt automates order updates, abandoned cart recovery, and broadcasts well. The WhatsApp + Shopify integration is useful.

Cons : Customer support is inconsistent; onboarding feels like you’re left to figure out things yourself.

Switched from : Wati

Reason to switch : I switched from Wati because I found Interakt’s pricing a bit better and automated cart recovery + order updates more seamless; though I do miss faster support at times.

4.6/5

“Promising Features, But Support Quality is a Dealbreaker Sometimes”

I like the idea and some of the features—catalog sync, marketing campaigns. But when something breaks (message blocking, billing), getting them to fix it is a struggle. That limits how much I trust the app for critical functions.

Pros : Many users praise how the app simplifies communications and brings many customer touchpoints (WhatsApp + Instagram) into one place.

Cons : Support delays, lack of responsiveness, and some negative reviews claim rude or dismissive behavior.

Switched from : Wati

Reason to switch : I switched from WATI because Interakt’s pricing was lower and some promised features were more aligned to exactly what I needed (cart recovery, Shopify integration), but over time WATI’s support reliability sometimes seems better—so there’s a trade-off.

4.5/5

“Feature-Rich but Expensive for Smaller Stores”

As my store grew, I started needing more features; Interakt delivered in automation and reducing manual outreach. But as revenue was small initially, paying for higher tiers stressed the budget. For me, it’s paying for growth, but must be justified by increased sales.

Pros : Interakt provides many useful features (automations, catalogs, abandoned cart flows, order notifications, Instagram integration) which deliver value for stores with medium volume.

Cons : For small or brand new stores, the cost of monthly plans + needed features (e.g. variant support, filter/custom segmentation) can feel high. Support SLA is slower for lower tiers.

Switched from : Neeti Bots

Reason to switch : : I first used a cheaper WhatsApp-chat app or broadcast tool, but switched to Interakt once I needed automation and catalog integration—even if I had to pay more, the revenue uplift (cart recoveries, order updates) made it worth it.

4.5/5

“Helps with Customer Engagement but Sometimes Buggy”

I installed Interakt to improve customer outreach via WhatsApp. The catalog features and broadcasts helped—but the occasional disconnect or bug means I still monitor things manually.

Pros : Interakt has good engagement tools (catalog integration, automated messaging, sales notification). Shopify store owners report improvements in recovery of abandoned carts and orders.

Cons : The app sometimes “gets disconnected”, some bugs in catalog/variant syncing. Support and onboarding are criticized in some reviews.

Switched from : ManyChat

Reason to switch : I switched from ManyChat because ManyChat’s WhatsApp workflows were less integrated with Shopify and lacked catalog + sales channel features; Interakt gave a tighter integration with my store-side data.

4.5/5

“Mixed Reviews from Users About Support & Billing”

I had moments when I cancelled a plan but saw charges persist; or when promised feature like variant support wasn't ready. Those incidents make me cautious.

Pros : The concept, integration, and automated notifications are strong; many merchants report improved engagement.

Cons : Several reviews on Shopify/AppNavigator/Trustpilot complain about being charged after cancelling, or having subscriptions continue. Some complaints about being promised certain features that are delayed.

Switched from : Meshink Whatsapp Marketing

Reason to switch : I switched from an app with more transparent billing terms to try Interakt, hoping better integration would offset risks, but encountered billing issues, so now I watch closely.

4.5/5

“Seamless Shopify Integration But Pricey Upsides”

For the basic messaging and notifications I wanted, Interakt did the job. When I tried to use more advanced targeting / automation / segmentation, I found I had to upgrade to expensive plans.

Pros : Interakt works well inside Shopify; order notifications, shipping status updates via WhatsApp; catalog setup is smooth for many users.

Cons : Advanced automation/custom segmentation features are only available in higher-tier plans. Cost adds up. Some users mention billing issues.

Switched from : BotMaster

Reason to switch : I moved from a cheaper but less capable WhatsApp messaging tool because I needed catalog-based automations and abandonment flows, which Interakt supports even though I had to pay more.

4.5/5

“Order Updates & Abandoned Cart Recovery Work Well”

Customers often asked “what’s happening with my order?” With Interakt, these messages are pushed automatically via WhatsApp, which cut down my support tickets. Abandoned cart reminders especially helped recover sales.

Pros : Automatic order confirmation, shipping updates over WhatsApp, and abandoned cart recovery are well-received by customers and help reduce lost sales.

Cons : Occasionally WhatsApp API issues (blocking, disconnects), some limitations in message template usage.

Switched from : Klaviyo

Reason to switch : I switched from Klaviyo (email-only) because many customers prefer WhatsApp; using Interakt lets me reach them where they are more active, improving recoveries.

4.3/5

“Setup & Onboarding Can Be Painful”

When I first started using Interakt, I followed all the guide steps but ran into variant issues, template mess, delays in API approvals. After pushing past setup, things improved.

Pros : Once setup is done, the features run decently; catalog sync, automated messages, order updates help reduce manual work.

Cons : Some users say the onboarding was confusing, required many touch-points or manual steps. Setting up catalog, connecting variants, or getting WhatsApp API approval takes time. Support sometimes unhelpful in initial setup.

Switched from : Sendwo

Reason to switch : I switched from simpler broadcast tools because I needed more automation and Shopify-catalog integration; but I accept that it takes more initial setup and patience with Interakt.

4.3/5

“Great for Small/Medium Shops, Less for Large Scale”

In my small store with limited SKUs, Interakt has helped me recover carts and send order updates automatically, reducing manual workload significantly. But when I tried to scale up campaigns or product variants, I felt friction.

Pros : Interakt gives good value to small and medium e-com stores. Automated messages, basic flows, catalog, and broadcasts help engage customers.

Cons : For larger stores with lots of variants, many SKUs, or more advanced workflow needs, Interakt sometimes feels restrictive. Also, support isn’t always prompt.

Switched from : MessageWhiz

Reason to switch : I switched from a cheaper per-message-pricing tool because the monthly cost of Interakt, though higher, gave me more automation and more integrated SMS/WhatsApp workflows, which paid off for my scale.

4.2/5

“Good for WhatsApp / Instagram Notifications & Basic Commerce”

I use it mainly to send updates (orders, shipping) plus some marketing messages on Instagram. It works okay for this; the reach is appreciated. But for more personalized, multi-step chat flows, I feel constrained.

Pros : Interakt supports both WhatsApp and Instagram automations, catalogs, and helps with order updates, which is useful for store-front messaging.

Cons : Some features like advanced segmentation, variant catalog support, or full chat-bot style conversation flows are limited or require more expensive plans.

Switched from : ManyChat

Reason to switch : I switched from ManyChat because ManyChat’s WhatsApp integration was more limited and cost-lier; Interakt offered better Shopify + Instagram integration for my use.