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Brand: Servicenow
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Natural Language Processing Conversation Designer Automated Workflow Issue Auto Resolution Conversational Analytics See all 
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Natural Language Processing Interprets user intent from natural language input and maps requests to appropriate topics, workflows, or knowledge responses Conversation Designer Provides a graphical interface to design, modify, and manage conversation flows, topics, and dialog logic without heavy coding. Automated Workflow Allows users to trigger backend workflows and service requests directly through conversational interactions with the virtual Issue Auto Resolution Identifies intent in user issues and automatically initiates conversations or workflows to resolve common service requests. Conversational Analytics Tracks conversation usage, behavior trends, and performance metrics to help administrators optimize conversation topics and flows. Topic Recommendations Uses machine learning to analyze incidents and recommend new conversation topics that can be added to the virtual agent. Multilingual Support Detects user language and dynamically translates conversations so users can interact with the agent in their preferred language. Synthesized Knowledge Responses Generates responses by combining information from multiple knowledge articles, catalog items, and service topics. Third Party Integration Integrates with collaboration platforms, portals, and messaging apps so conversations can occur across multiple digital channels. Live Agent Handoff Transfers conversation history and context to a human agent when automated resolution is not possible or additional help is Voice Interaction Support Supports voice-based interactions by transcribing spoken requests and processing them through conversational workflows. Personalization Context Engine Provides contextual responses using user data, service history, and role information to personalize conversations. API Integration Provides REST APIs and integration framework to connect the virtual agent with external systems and chat interfaces. Knowledge Base Integration Connects with knowledge management systems to retrieve relevant articles and provide answers during conversations automatically. | Brand Name | Servicenow |
| Information | ServiceNow (NYSE: NOW) makes the world work better for everyone. Our?cloud-based?platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. |
| Founded Year | 2003 |
| Director/Founders | Fred Luddy |
| Company Size | 1000+ Employees |
| Other Products | ServiceNow, ServiceNow SecOps, Moveworks |
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