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ServiceNow Virtual Agent

Brand : Servicenow

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An AI conversational AI tool that helps users quickly solve IT, HR, and service requests through automated conversations without needing a human agent. ...Read more

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ServiceNow Virtual Agent Software Pricing, Features & Reviews

What is ServiceNow Virtual Agent?

ServiceNow Virtual Agent is an conversational AI tool that helps employees and customers quickly solve common IT, HR, and service requests through a conversational interface without needing a human agent.

It provides self-service support, answers questions, and completes tasks automatically. Users can interact with it using simple chat messages in natural language. It is available on websites, mobile apps, and platforms like Slack or Microsoft Teams.

The system uses AI and automation to understand user requests and give instant solutions. It reduces workload on support teams by handling repetitive queries.

It can connect users to live agents when needed. It also uses knowledge articles and workflows to provide accurate answers. The tool improves service speed and efficiency in organizations.

Why Choose ServiceNow Virtual Agent Software?

  • 24/7 Self-Service Support: Provides help anytime without human agents.
  • AI-Powered Chatbot: Uses generative AI for smart conversations.
  • Faster Issue Resolution: Solves common requests instantly.
  • Reduces Support Load: Decreases workload on service desk teams.
  • Improves Productivity: Agents focus on complex issues only.
  • Easy Self-Service: Users get answers in seconds.
  • Automates Routine Tasks: Handles repetitive service requests.
  • Guided Conversations: Step-by-step help for users.
  • Natural Language Chat: Understands simple user questions.
  • Omnichannel Support: Works on web, mobile, Slack, Teams.
  • Better User Experience: Smooth and easy interaction system.
  • Prebuilt Workflows: Ready-made solutions for quick setup.
  • Easy Configuration: Low-code setup for businesses.
  • Generative AI Responses: Gives more human-like answers.
  • Improves Ticket Deflection: Reduces number of support tickets.
  • Real-Time Assistance: Instant help during conversations.

Benefits of ServiceNow Virtual Agent Software

  • Live Agent Handoff: Transfers to human agents when needed.
  • Integrated Knowledge Base: Uses company help articles.
  • Smart Routing: Sends requests to right teams automatically.
  • Multi-Language Support: Works in different languages.
  • Better Customer Satisfaction: Faster and smoother support.
  • Employee Self-Service: Helps internal staff quickly.
  • Scalable Platform: Works for small and large enterprises.
  • Conversational Analytics: Tracks chatbot performance.
  • Custom Chat Design: Create tailored conversation flows.
  • Faster ROI: Quick setup and business value.

ServiceNow Virtual Agent Pricing

ServiceNow Virtual Agent price is available upon request, as listed on Techjockey. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

ServiceNow Virtual Agent Pricing & Plans

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ServiceNow Virtual Agent Features

  • icon_check Natural Language Processing Interprets user intent from natural language input and maps requests to appropriate topics, workflows, or knowledge responses
  • icon_check Conversation Designer Provides a graphical interface to design, modify, and manage conversation flows, topics, and dialog logic without heavy coding.
  • icon_check Automated Workflow Allows users to trigger backend workflows and service requests directly through conversational interactions with the virtual
  • icon_check Issue Auto Resolution Identifies intent in user issues and automatically initiates conversations or workflows to resolve common service requests.
  • icon_check Conversational Analytics Tracks conversation usage, behavior trends, and performance metrics to help administrators optimize conversation topics and flows.
  • icon_check Topic Recommendations Uses machine learning to analyze incidents and recommend new conversation topics that can be added to the virtual agent.
  • icon_check Multilingual Support Detects user language and dynamically translates conversations so users can interact with the agent in their preferred language.
  • icon_check Synthesized Knowledge Responses Generates responses by combining information from multiple knowledge articles, catalog items, and service topics.
  • icon_check Third Party Integration Integrates with collaboration platforms, portals, and messaging apps so conversations can occur across multiple digital channels.
  • icon_check Live Agent Handoff Transfers conversation history and context to a human agent when automated resolution is not possible or additional help is
  • icon_check Voice Interaction Support Supports voice-based interactions by transcribing spoken requests and processing them through conversational workflows.
  • icon_check Personalization Context Engine Provides contextual responses using user data, service history, and role information to personalize conversations.
  • icon_check API Integration Provides REST APIs and integration framework to connect the virtual agent with external systems and chat interfaces.
  • icon_check Knowledge Base Integration Connects with knowledge management systems to retrieve relevant articles and provide answers during conversations automatically.

ServiceNow Virtual Agent Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Enterprises
  • Email, Communities
  • API Integration
  • Documentation, Videos
  • English
  • AI Integrated

ServiceNow Virtual Agent Reviews and Ratings

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Servicenow Company Details

Brand Name Servicenow
Information ServiceNow (NYSE: NOW) makes the world work better for everyone. Our?cloud-based?platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow.
Founded Year 2003
Director/Founders Fred Luddy
Company Size 1000+ Employees
Other Products ServiceNow, ServiceNow EAM, ServiceNow Vaccine Management, ServiceNow SecOps, Moveworks

ServiceNow Virtual Agent FAQ

A ServiceNow Virtual Agent price is available upon request, as listed on techjockey.com.
A No, the ServiceNow Virtual Agent mobile app is not available on iOS and Android.
A ServiceNow Virtual Agent is compatible with Ubuntu, Linux, Windows, and MacOS operating systems.
A No, ServiceNow Virtual Agent does not offer a free trial.
A ServiceNow works as an AI chatbot that understands user requests, asks clarifying questions, and completes tasks like creating tickets, giving answers, and running workflows through the ServiceNow platform.
A ServiceNow is used by employees, IT teams, HR departments, customer service teams, and enterprises to automate support and self-service tasks.
A Yes, ServiceNow provides free demos and even developer instances to explore Virtual Agent features.
A No, ServiceNow Virtual Agent is not available for free.

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