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ServiceNow Virtual Agent

Brand: Servicenow

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An AI conversational AI tool that helps users quickly solve IT, HR, and service requests through automated conversations without needing a human agent.

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ServiceNow Virtual Agent Software Overview

What is ServiceNow Virtual Agent?

ServiceNow Virtual Agent is an conversational AI tool that helps employees and customers quickly solve common IT, HR, and service requests through a conversational interface without needing a human agent.

It provides self-service support, answers questions, and completes tasks automatically. Users can interact with it using simple chat messages in natural language. It is available on websites, mobile apps, and platforms like Slack or Microsoft Teams.

The system uses AI and automation to understand user requests and give instant solutions. It reduces workload on support teams by handling repetitive queries.

It can connect users to live agents when needed. It also uses knowledge articles and workflows to provide accurate answers. The tool improves service speed and efficiency in organizations.

Why Choose ServiceNow Virtual Agent Software?

  • 24/7 Self-Service Support: Provides help anytime without human agents.
  • AI-Powered Chatbot: Uses generative AI for smart conversations.
  • Faster Issue Resolution: Solves common requests instantly.
  • Reduces Support Load: Decreases workload on service desk teams.
  • Improves Productivity: Agents focus on complex issues only.
  • Easy Self-Service: Users get answers in seconds.
  • Automates Routine Tasks: Handles repetitive service requests.
  • Guided Conversations: Step-by-step help for users.
  • Natural Language Chat: Understands simple user questions.
  • Omnichannel Support: Works on web, mobile, Slack, Teams.
  • Better User Experience: Smooth and easy interaction system.
  • Prebuilt Workflows: Ready-made solutions for quick setup.
  • Easy Configuration: Low-code setup for businesses.
  • Generative AI Responses: Gives more human-like answers.
  • Improves Ticket Deflection: Reduces number of support tickets.
  • Real-Time Assistance: Instant help during conversations.

Benefits of ServiceNow Virtual Agent Software

  • Live Agent Handoff: Transfers to human agents when needed.
  • Integrated Knowledge Base: Uses company help articles.
  • Smart Routing: Sends requests to right teams automatically.
  • Multi-Language Support: Works in different languages.
  • Better Customer Satisfaction: Faster and smoother support.
  • Employee Self-Service: Helps internal staff quickly.
  • Scalable Platform: Works for small and large enterprises.
  • Conversational Analytics: Tracks chatbot performance.
  • Custom Chat Design: Create tailored conversation flows.
  • Faster ROI: Quick setup and business value.

ServiceNow Virtual Agent Pricing

ServiceNow Virtual Agent price is available upon request, as listed on Techjockey. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Servicenow Company Details

Founded Year:  2003

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our?cloud-based?platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow.

Director/Founders Fred Luddy
Company Size 1000+ Employees

ServiceNow Virtual Agent Pricing & Plans

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ServiceNow Virtual Agent Features

  • icon_check Natural Language Processing
    Interprets user intent from natural language input and maps requests to appropriate topics, workflows, or knowledge responses
  • icon_check Conversation Designer
    Provides a graphical interface to design, modify, and manage conversation flows, topics, and dialog logic without heavy coding.
  • icon_check Automated Workflow
    Allows users to trigger backend workflows and service requests directly through conversational interactions with the virtual
  • icon_check Issue Auto Resolution
    Identifies intent in user issues and automatically initiates conversations or workflows to resolve common service requests.
  • icon_check Conversational Analytics
    Tracks conversation usage, behavior trends, and performance metrics to help administrators optimize conversation topics and flows.
  • icon_check Topic Recommendations
    Uses machine learning to analyze incidents and recommend new conversation topics that can be added to the virtual agent.
  • icon_check Multilingual Support
    Detects user language and dynamically translates conversations so users can interact with the agent in their preferred language.
  • icon_check Synthesized Knowledge Responses
    Generates responses by combining information from multiple knowledge articles, catalog items, and service topics.
  • icon_check Third Party Integration
    Integrates with collaboration platforms, portals, and messaging apps so conversations can occur across multiple digital channels.
  • icon_check Live Agent Handoff
    Transfers conversation history and context to a human agent when automated resolution is not possible or additional help is
  • icon_check Voice Interaction Support
    Supports voice-based interactions by transcribing spoken requests and processing them through conversational workflows.
  • icon_check Personalization Context Engine
    Provides contextual responses using user data, service history, and role information to personalize conversations.
  • icon_check API Integration
    Provides REST APIs and integration framework to connect the virtual agent with external systems and chat interfaces.
  • icon_check Knowledge Base Integration
    Connects with knowledge management systems to retrieve relevant articles and provide answers during conversations automatically.
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ServiceNow Virtual Agent Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Enterprises
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Documentation Videos
AI Features
AI Integrated

ServiceNow Virtual Agent Review

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How much does ServiceNow Virtual Agent cost?

ServiceNow Virtual Agent price is available upon request, as listed on techjockey.com.

Is there a mobile app available for ServiceNow Virtual Agent Software?

No, the ServiceNow Virtual Agent mobile app is not available on iOS and Android.

Which operating systems are compatible with ServiceNow Virtual Agent Software?

ServiceNow Virtual Agent is compatible with Ubuntu, Linux, Windows, and MacOS operating systems.

Does ServiceNow Virtual Agent Software offer a free trial?

No, ServiceNow Virtual Agent does not offer a free trial.

How does ServiceNow Virtual Agent Software function?

ServiceNow works as an AI chatbot that understands user requests, asks clarifying questions, and completes tasks like creating tickets, giving answers, and running workflows through the ServiceNow platform.

Who uses ServiceNow Virtual Agent Software?

ServiceNow is used by employees, IT teams, HR departments, customer service teams, and enterprises to automate support and self-service tasks.

Is a free demo available for ServiceNow Virtual Agent Software?

Yes, ServiceNow provides free demos and even developer instances to explore Virtual Agent features.

Is ServiceNow Virtual Agent Software available for free?

No, ServiceNow Virtual Agent is not available for free.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.