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ServiceNow Virtual Agent

Brand : Servicenow

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ServiceNow Virtual Agent Pricing & Plans

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ServiceNow Virtual Agent Features

  • icon_check Natural Language Processing Interprets user intent from natural language input and maps requests to appropriate topics, workflows, or knowledge responses
  • icon_check Conversation Designer Provides a graphical interface to design, modify, and manage conversation flows, topics, and dialog logic without heavy coding.
  • icon_check Automated Workflow Allows users to trigger backend workflows and service requests directly through conversational interactions with the virtual
  • icon_check Issue Auto Resolution Identifies intent in user issues and automatically initiates conversations or workflows to resolve common service requests.
  • icon_check Conversational Analytics Tracks conversation usage, behavior trends, and performance metrics to help administrators optimize conversation topics and flows.
  • icon_check Topic Recommendations Uses machine learning to analyze incidents and recommend new conversation topics that can be added to the virtual agent.
  • icon_check Multilingual Support Detects user language and dynamically translates conversations so users can interact with the agent in their preferred language.
  • icon_check Synthesized Knowledge Responses Generates responses by combining information from multiple knowledge articles, catalog items, and service topics.
  • icon_check Third Party Integration Integrates with collaboration platforms, portals, and messaging apps so conversations can occur across multiple digital channels.
  • icon_check Live Agent Handoff Transfers conversation history and context to a human agent when automated resolution is not possible or additional help is
  • icon_check Voice Interaction Support Supports voice-based interactions by transcribing spoken requests and processing them through conversational workflows.
  • icon_check Personalization Context Engine Provides contextual responses using user data, service history, and role information to personalize conversations.
  • icon_check API Integration Provides REST APIs and integration framework to connect the virtual agent with external systems and chat interfaces.
  • icon_check Knowledge Base Integration Connects with knowledge management systems to retrieve relevant articles and provide answers during conversations automatically.

ServiceNow Virtual Agent Specifications

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  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Enterprises
  • Email, Communities
  • API Integration
  • Documentation, Videos
  • English
  • AI Integrated

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Servicenow Company Details

Brand Name Servicenow
Information ServiceNow (NYSE: NOW) makes the world work better for everyone. Our?cloud-based?platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow.
Founded Year 2003
Director/Founders Fred Luddy
Company Size 1000+ Employees
Other Products ServiceNow, ServiceNow EAM, ServiceNow Vaccine Management, ServiceNow SecOps, Moveworks
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