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Mihup

Brand: Mihup

  • 4.2

  • 5 Ratings & 1 Review

A conversational AI platform that understands, analyzes, and improves business conversations in real time using advanced speech and language technology.

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MihupSoftware Overview

What is Mihup?

Mihup is a conversational AI platform that helps businesses understand and manage conversations in real time. It converts spoken words into text and understands their meaning using smart technology.

Mihup gives live alerts and suggestions to call center agents during customer calls. It also analyzes emotions, sentiment, and compliance to improve service quality. The platform supports multiple Indian and global languages for better communication.

It works on both cloud and edge systems, even in low internet areas. Mihup performs well in noisy environments and mixed-language conversations. It automates voice tasks and helps train agents. It also offers offline voice assistants for cars, making voice control simple and reliable.

Why Choose Mihup Software?

  • Real-time Insights: Shows live guidance and tips to agents while the call is still happening.
  • Voice Intelligence: Accurately captures and understands spoken words for better analysis.
  • Multilingual Support: Allows smooth communication in multiple Indian and global languages.
  • Emotion Detection: Identifies customer mood like happy, angry, or frustrated during calls.
  • Compliance Monitoring: Ensures agents follow rules and company policies on every call.
  • Smart Alerts: Instantly warns agents about mistakes or needed actions.
  • Voice Bots: Handles customer queries automatically without human effort.
  • NLP Engine: Understands the meaning and intent behind customer speech.
  • Noise Handling: Works clearly even in noisy or crowded environments.
  • Offline Mode: Continues functioning even with poor or no internet.
  • Hybrid Deployment: Can run both on cloud and local systems as needed.
  • Agent Coaching: Helps improve agent skills with real-time feedback.
  • Real-time Transcription: Converts speech into text instantly during conversations.
  • Analytics Dashboard: Displays call data and performance in simple visual reports.
  • Call Summarization: Creates short summaries of long conversations.

Benefits of Mihup Software

  • Fraud Detection: Identifies suspicious or risky call patterns early.
  • Scalable Solution: Easily adjusts as business grows or expands.
  • Easy Integration: Connects smoothly with existing CRM and systems.
  • Faster Responses: Reduces delay and improves reply speed.
  • Workflow Automation: Automates repetitive tasks to save time.
  • Productivity Boost: Helps teams complete more work efficiently.
  • Customer Satisfaction: Improves service quality and user experience.
  • Automotive Support: Enables voice control for in-car systems.
  • Data Security: Keeps customer data safe and protected.
  • Customizable Features: Allows customization based on business needs.
  • AI-powered Insights: Provides smart recommendations using AI.
  • Real-time Monitoring: Supervises calls while they are active.
  • Reduced Costs: Lowers operational expenses by automation.
  • Accurate Reporting: Delivers precise and reliable call data.
  • Reliable Performance: Ensures consistent and stable system operation.

Mihup Pricing

Mihup price is available upon request, as listed on Techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Mihup Company Details

Founded Year:  2016

Founded in June 2016 and headquartered in Kolkata. Mihup is a leading Conversation Intelligence platform for boosting contact center performance.

Director/Founders Biplab Chakraborty, MIchele Molitor
Company Size 101-500 Employees

Mihup Pricing & Plans

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Mihup Features

  • icon_check Alerts & Notifications
    Provides instant alerts during conversations to help agents act quickly and ensure compliance standards.
  • icon_check Knowledge Management
    Displays contextual knowledge and articles during live calls to support faster and more accurate responses.
  • icon_check Compliance Monitoring
    Tracks call behavior, keywords, and sentiment to detect and prevent regulatory or policy violations.
  • icon_check Dashboards
    Offers actionable insights into call performance, customer sentiment, and agent productivity in real time.
  • icon_check Voice of Customer Insights
    Identifies recurring themes, behavioral patterns, and customer preferences across large conversation datasets
  • icon_check Workflow Automation
    Automates repetitive post-call tasks like sending forms, reports, and notifications using predefined triggers.
  • icon_check Phonetic Search
    Uses advanced phonetic models to understand diverse accents and linguistic variations across regions.
  • icon_check Multilingual Support
    Supports multiple languages and dialects to engage customers across geographies in their native tongues.
  • icon_check Natural Language Processing
    Understands context, semantics, and intent from conversations using advanced NLP-based interpretation.
  • icon_check Intent Detection
    Recognizes customer intent accurately to trigger the right workflows or provide relevant responses instantly.
  • icon_check Omnichannel Support & Engagement
    Manages customer interactions consistently across phone, web, chat, social media, and mobile platforms.
  • icon_check Speech Analytics
    Transcribes calls, scores sentiment, and analyzes voice data to uncover actionable customer insights.
  • icon_check Customizable Workflows
    Lets businesses design and adapt rules, processes, and automation workflows to suit unique requirements.
  • icon_check Data Security
    Ensures strong encryption, authentication, and compliance with data protection standards like GDPR.
  • icon_check Quality Assurance Automation
    Evaluates 100% of conversations automatically to measure agent performance and improve service quality.
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Mihup Specification

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS
Devices
Desktop Desktop
Deployment
Web-Based Web-Based Perpetual Perpetual
Suitable For
Contact Center
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Email Communities
Language
English हिन्दी ಕನ್ನಡ தமிழ் తెలుగు
Integration
API Integration
Training Resources
Webinars Videos
AI Features
AI Integrated

Mihup Review

4.2

Out of 5

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Overall Rating

Based on
1 Verified Review

Rating Breakdown

  • Features 4.2
  • Value for Money 4.4
  • Ease of Use 4.2
  • Customer Support 4.3

80% Recommend this Product

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Mihup Video Review

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4.3

“Customer Testimony for Mihup Interaction Analytics”

Review by: Rajat shah

Articles for Mihup

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How much does Mihup cost?

Mihup price is available upon request, as listed on Techjockey.com.

Is there a mobile app available for Mihup Software?

No, Mihup does not offer an iOS and Android mobile-app.

Which operating systems are compatible with Mihup Software?

Mihup supports Ubuntu, Windows and MacOS.

Does Mihup Software offer a free trial?

No, Mihup does not offer a free trial.

How does Mihup Software function?

Mihup analyzes voice calls in real time, gives agent prompts, and generates conversation insights.

Who uses Mihup Software?

Contact centers, automotive companies, and enterprises looking for voice-AI and analytics.

Is a free demo available for Mihup Software?

Yes, Mihup provides a demo on request.

Is Mihup Software available for free?

No, Mihup is a paid software solution.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.