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Mihup

Brand : Mihup

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Mihup Pricing & Plans

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Mihup Features

  • icon_check Alerts & Notifications Provides instant alerts during conversations to help agents act quickly and ensure compliance standards.
  • icon_check Knowledge Management Displays contextual knowledge and articles during live calls to support faster and more accurate responses.
  • icon_check Compliance Monitoring Tracks call behavior, keywords, and sentiment to detect and prevent regulatory or policy violations.
  • icon_check Dashboards Offers actionable insights into call performance, customer sentiment, and agent productivity in real time.
  • icon_check Trend Analysis Identifies recurring themes, behavioral patterns, and customer preferences across large interaction datasets
  • icon_check Workflow Automation Automates repetitive post-call tasks like sending forms, reports, and notifications using predefined triggers.
  • icon_check Phonetic Search Uses advanced phonetic models to understand diverse accents and linguistic variations across regions.
  • icon_check Multilingual Support Supports multiple languages and dialects to engage customers across geographies in their native tongues.
  • icon_check Natural Language Processing Understands context, semantics, and intent from conversations using advanced NLP-based interpretation.
  • icon_check Intent Detection Recognizes customer intent accurately to trigger the right workflows or provide relevant responses instantly.
  • icon_check Omnichannel Support & Engagement Manages customer interactions consistently across phone, web, chat, social media, and mobile platforms.
  • icon_check Speech Analytics Transcribes calls, scores sentiment, and analyzes voice data to uncover actionable customer insights.
  • icon_check Customizable Workflows Lets businesses design and adapt rules, processes, and automation workflows to suit unique requirements.
  • icon_check Data Security Ensures strong encryption, authentication, and compliance with data protection standards like GDPR.
  • icon_check Quality Assurance Automation Evaluates 100% of conversations automatically to measure agent performance and improve service quality.

Mihup Specifications

  • Supported Platforms :
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  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • Contact Center
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • API Integration
  • Webinars, Videos
  • English
  • AI Integrated

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Mihup Company Details

Brand Name Mihup
Information Founded in June 2016 and headquartered in Kolkata. Mihup is a leading Conversation Intelligence platform for boosting contact center performance.
Founded Year 2016
Director/Founders Biplab Chakraborty, MIchele Molitor
Company Size 101-500 Employees

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