Sembark Reviews & Ratings

5/5

“Fantastic Travel CRM – Worth Every Penny!”

We’ve been using Sembark at Holiday Diaries for our travel operations, and it has truly streamlined our daily tasks with its intuitive and feature-rich CRM. The standout factor is their reliable backend support—always responsive and quick to resolve issues. Overall, Sembark delivers great value for money and is a solid choice for any travel business seeking a professional and efficient CRM solution.

Pros : The platform delivers excellent backend support with a responsive team that quickly resolves issues, while its user-friendly interface makes navigation simple for all users. Packed with powerful features for handling clients, itineraries, payments, and leads, it also saves time through smart automation of routine tasks like follow-ups and updates. Overall, it offers strong value for money by combining reliable service, comprehensive tools, and efficient support in a single solution.

Cons : Limited Customization in Some Areas. Some modules could offer more flexibility to better fit unique business workflows.

Reason to switch : Sembark has transformed how we manage operations at Holiday Diaries by streamlining client communication, bookings, and daily workflows. Its automation of follow-ups, itinerary sharing, and payment reminders saves time & allows our team to focus on personalized service. With all data centralized—leads, invoices, quotations, and itineraries—errors are reduced, and productivity improves. Real-time updates ensure better collaboration, helping us work faster & more efficiently.

5/5

“Fantastic DMC solution!”

We are based in Dubai DMC and have been using Sembark for the past few months. We are extremely happy with how it manages our entire workflow—automating the quotation process, streamlining operations, vendor management, and handling the complete end-to-end lifecycle of our DMC business. It’s clear that a lot of thought has gone into building this application. The team behind it has understood our pain points and addressed them in a unique and effective way. This gives us the confidence to grow, knowing we have a strong technology partner who truly understands our requirements. We highly recommend other DMCs to explore Sembark and take the time to understand its features—it will definitely make a big difference.

Pros : This platform offers a complete workflow automation solution that simplifies the entire DMC lifecycle, from quotation and vendor management to final delivery. Designed with a deep understanding of industry challenges, it's a user-friendly and efficient tool that reduces manual effort and streamlines operations across all departments. Its comprehensive features and thoughtful design provide end-to-end business coverage, enabling you to scale reliably.

Cons : Few more areas needs work but thats part of the process!

5/5

“BEST TRAVEL CRM SEMBARK, AMAZING CUSTOMER SUPPORT”

It's been 6 months and more than I have been using SEMBARK for my Travel company. I must say, it is a game changer, in minutes your itinerary is built and is so professional to send to your clients with proper format and details with Trip ID and personalized salutation. The response time has become faster, more transparent, with no need for multiple Excel files, easy to track, and easy to follow up on leads. The best part is their Customer support, right from implementation and after-sales service, any query is answered so promptly. Extremely professional team & super smart software.

Pros : It helps get rid of multiple excel sheets, tracking of leads and follow-up has become easier, response time has cut down, and a speedy response is helping in more conversions.

Cons : Nothing as such for now, it is helping me in all my processes.

Reason to switch : SEMBARK has eased my life, as we are a start up it is helping us maintain proper database of all our leads at one place.

5/5

“Excellent DMC Software and Travel CRM”

We have been using Sembark’s DMC Software and Travel CRM for our operations, and the experience has been excellent. The platform is extremely user-friendly, well-structured, and designed specifically to cater to the needs of Destination Management Companies and travel professionals. The DMC software helps us manage complex itineraries, quotations, and bookings seamlessly, saving valuable time and effort. It ensures accuracy and efficiency across all stages of travel planning, from inquiry handling to final execution. The Travel CRM is equally impressive. It gives us complete visibility of our customer interactions, helps us track leads, automate follow-ups, and maintain strong client relationships. This has significantly improved our team’s productivity and customer satisfaction levels. We also appreciate the excellent support provided by the Sembark team, who are always responsive and proactive in resolving queries. Their continuous updates and enhancements keep the software aligned with the latest industry needs. Overall, Sembark Software has truly transformed the way we operate as a DMC, making our workflow more professional, organized, and scalable. We highly recommend it to any travel company looking for a reliable Travel CRM and DMC software solution.

Pros : The platform is easy to use and logically designed, specifically for the needs of Destination Management Companies (DMCs) and travel professionals.

Cons : NO CONS

5/5

“User friendly software with best supporting staffs.”

Very easy to use the software .Any newcommer can manage the software without any worries.Staffs of the company are very much supporting and encouraging.I am aprreciating their dedication in the work.

Pros : very easy to use,lot of things can manage in this single software.

Cons : Nothing to say.

Switched from : Tour software

Reason to switch : I realized that this software is easy to use and lot of things can manage in single software.

5/5

“Super Easy product to use with great customer support”

My reply time to my agents was more than 10 hours, which has now been reduced to 10 minutes in peak business hours during the season.

Pros : Customer Support and Itinerary Builder

Cons : No cons

Reason to switch : I can upload all the type of rate list I have and the system can calculate the itinerary prices automatically. My team used to do a lot of errors.

5/5

“Sembark offers an excellent Travel CRM and Itinerary Builder - Review by DownDale Holidays”

Sembark offers an excellent Travel CRM and Itinerary Builder – simple, professional, and highly efficient. It helps streamline operations, manage clients with ease, and create impressive itineraries in minutes. A complete solution for modern travel businesses.

Pros : Quick itinerary builder

Cons : NO CONS

5/5

“Excellent”

Nice experience with Sembark, excellent support

Pros : User friendly

Cons : Nil

Switched from : Tour software

4.7/5

“Game changer for tour operators”

Sembark has made travel operations much smoother by simplifying itineraries, quotations, tours, & invoicing while also reducing HR costs. Their support team is always quick, helpful, & open to feedback, making them a reliable partner in travel tech

Pros : Smooth operation handling. Easy to learn. Intutive

Cons : If I had to point out one area of improvement, it would be that the product currently works more like an ERP. It would be great if they could also build a strong CRM layer on top of it.

Reason to switch : Streamlined our ops

4.2/5

“Sembark Travel CRM A Complete Solution for Modern Travel Businesses”

This is an excellent, easy-to-use platform that unifies key travel business functions (lead management, quotations, itineraries, payments, supplier coordination). The modern interface is ideal for agencies of all sizes. Its automation, including the 120-second itinerary builder, significantly boosts efficiency. Backed by responsive support, Sembark helps travel businesses grow efficiently.

Pros : The system is praised for its simple, intuitive interface and excellent lead and quotation management. The 120-second itinerary builder saves time, while the strong analytics and reporting tools provide clear insights. Overall, it reduces manual work, increases productivity, and is backed by responsive, helpful customer support.

Cons : Limited customization for complex workflows and Pricing may increase for larger teams